Our agile and growing business is hiring an Account Manager. This position is responsible for creating long term, trusting relationships with clients, managing a portfolio of existing clients, developing new business, and actively seeking new opportunities. This position will report into the Team Leader of Account Management.
KEY RESPONSIBILITY AREAS
• Develop strong relationships with clients and stakeholders
• Proactively manage clients’ needs and expectations
• Manage and respond to client enquiries within agreed timeframes and service level agreements
• Identify new business opportunities with existing and new clients
• Actively seek opportunities to enhance the client experience
• Work closely with the team to achieve identified outcomes
• Assist with projects for clients including coordination of tenders, analysis and production of proposals and summaries.
• Seek opportunities for improvement and innovation and contribute to the implementation of new initiatives
ESSENTIAL QUALIFICATIONS, SKILLS, AND EXPERIENCE
• Relevant experience and/or qualifications
• Previous experience in a high-volume sales role
• Demonstrated ability to manage complex and challenging customer relationships and needs
• High level of written and verbal communication skills and exceptional interpersonal skills
• Ability to work independently, use initiative and solve complex issues
• Excellent technology skills with proficiency in Microsoft Office (Word, Excel and Outlook)
• Strong attention to detail
• Demonstrated time management skills and ability to prioritise and manage multiple projects
• Energy or utilities experience ideal
• Strata experience is highly regarded
KEY RESPONSIBILITY AREAS
• Develop strong relationships with clients and stakeholders
• Proactively manage clients’ needs and expectations
• Manage and respond to client enquiries within agreed timeframes and service level agreements
• Identify new business opportunities with existing and new clients
• Actively seek opportunities to enhance the client experience
• Work closely with the team to achieve identified outcomes
• Assist with projects for clients including coordination of tenders, analysis and production of proposals and summaries.
• Seek opportunities for improvement and innovation and contribute to the implementation of new initiatives
ESSENTIAL QUALIFICATIONS, SKILLS, AND EXPERIENCE
• Relevant experience and/or qualifications
• Previous experience in a high-volume sales role
• Demonstrated ability to manage complex and challenging customer relationships and needs
• High level of written and verbal communication skills and exceptional interpersonal skills
• Ability to work independently, use initiative and solve complex issues
• Excellent technology skills with proficiency in Microsoft Office (Word, Excel and Outlook)
• Strong attention to detail
• Demonstrated time management skills and ability to prioritise and manage multiple projects
• Energy or utilities experience ideal
• Strata experience is highly regarded
