Total 17 job vacancies by Tomra

About the role:

The Technical Product Engineer the local technical expert for TOMRA’s reverse vending products.

You will be a key stakeholder between our partners, customers, Technicians and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA’s global head office in Norway.

Your mechanical/ electrical skills along with an analytic mindset will be of great value to the team while you fulfill some of these daily tasks:

• Build a comprehensive understanding of the TOMRA’s product portfolio
• Analyse data gathered from, report and follow up on installed machines according to SLA’s
• Suggest, develop, test and implement performance improving actions
• Act as the escalation point for technical queries or requests regarding TOMRA’s various RVM’s and resolve technical issues that may arise
• Perform software and hardware testing
• Create and maintain training material and product documentation
• Deliver training to Technicians, other Field Teams and Service Centre Operators
• Develop market-specific solutions for equipment/RVMs
• Lead projects for TCA
• Support machine installation and deployment processes
• implement performance improving actions across TCA’s RVM portfolio

TOMRA’s Finance Team is a busy, friendly and close knit team that partners with our various internal and external stakeholders.

Our Junior Accounts Assistant supports the Finance team to organise and maintain day to day account policies and follow financial procedures.

This role will see you interfacing with our various stakeholders while managing the accounts payable process and supporting the Finance Team in preparing various financial reports.

This role is offered as a 3 day a week, part time role.

Other duties may include:

• Managing accounts payables including invoice verification, processing and payments
• Reviewing and keeping records of invoices and payments
• Review supplier aging report and ensure invoices have been processed on a timely basis
• Perform payment and supplier reconciliation
• Manage daily and weekly volume reports for internal stakeholders
• Assist in handling financial processes with the finance team
• Review, highlight and raise accounting discrepancies
• Ensure all invoices have been captured for closing and prepare expense accrual schedule if needed.
• Support team in preparing various financial reports and projections data monthly/quarterly as required
• Manage staff expense claim and corporate credit card reconciliation
• Liaise with external and internal auditors

Our Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems across NSW, QLD, WA, VIC, NT and soon to be TAS. Our team minimise downtime, coordinate onsite maintenance and repairs, as well as provide Australia-wide customer service. The Service Centre operates two shifts a day, seven days a week.

Based in our St Leonards head office, our Service Centre Manager is responsible for leading this integral function of TOMRA by having a strong focus on polices, processes, continuous improvement and training.

What you’ll be doing:

• Focusing on maximizing Machine uptime and high customer satisfaction
• Accountable for Service Centre KPIs and ensuring these are appropriately cascaded down the team
• Overseeing and reviewing performance of all Service Centre team members and working with team members to drive results
• Maintaining an inclusive and collaborative culture within the Service Centre
• Training and development of team members, as well as coaching and empowering senior team members in their role
• Championing continuous improvement of Service Centre processes
• Acting as the conduit between the Service Centre and other teams, both within TOMRA and externally
• Generating regular reports for internal stakeholders on Service Centre performance
• Providing input to business activities on Service Centre capabilities, processes and customer feedback trends.
• Managing the Service Centre roster to ensure it is suitably staffed across all operating hours

Our Service Centre provides remote product support to field teams and depot staff. The Service Centre also interacts with customers and external parties to troubleshoot customer enquiries or complaints.

You will be responsible for supporting the Service Centre Manager in continuing to create an inclusive and collaborative environment within the Service Centre, including supporting Service Centre Operators and Officers by optimising and maintaining processes and ensuring clear information sharing.

This role will involve delivery of functional training to Service Centre employees to ensure that the service organisation is well educated and has a comprehensive understanding of the processes and support of the Service Centre.

This is a full time role across 5 days per week. Applicant must be available for weekend shifts (Typically only 1 weekend day per week).

Based in our St Leonards office (5 minute walk from Train Station)

Some other duties the role performs: 

• Monitor and evaluate Service Centre Operator performance, providing learning and coaching opportunities, taking corrective action as necessary.
• Develop and execute training plans for new and existing team members based on availability, team requirements and workload.
• Create performance reports for both the team and individual team members, to support the overall performance of the Service Centre
• Assist and train other Service Centre members on contractor management processes.
• Support Service Centre Manager with continuous improvement, optmisation and implementation of new team processes
• Review and maintain Service Centre process guides and templates.
• Lead a safety culture by example.

Our highly valued Service Centre Team are the nerve-centre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime, coordinating onsite maintenance and repairs, they also provide our Australian customers a great experience with queries and complaints.

This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity, so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

• Engaging in an informative training program to learn all about TOMRA
• Provide hotline technical support to partners and colleagues in the field
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online

Reporting to the Head of Finance, the Business Analyst will work to partner with business units to provide advice on proposed investments, programs, initiatives and business cases. You will oversee and conduct modelling of the costs and benefits of future scenarios, and present information to help decision-makers manage the system efficiently and effectively. You will collect and analysing financial, economic and activity data from across the TOMRA Collection services systems. You will also contribute to building the role, culture, relationships and reputation of this new function.  

Duties include but are not limited to: 

• Working collaboratively with key business partners to achieve goals in a timely manner whist protecting the Company’s interests. 
• Work with internal stakeholders on commercial opportunities 
• Undertaking financial and strategic analysis including development of financial models and analytics 
• Leading end-to-end investments governance framework for both capital and large OPEX investments 
• Performing accurate and timely ad-hoc financial and strategic analysis as required  
• Contributing to and leading elements of strategic business planning 
• Documenting as-is and to-be processes 
• Facilitating workshops 
• Analysing business processes 
• Providing, creating and presenting financial outcomes to stakeholders and local business  
• Process mapping, data migration and agile ways of working 
• Ensuring you take reasonable care for your own health and safety 

The role of the Network Manager is to ensure that TOMRA’s Network of NSW Collection Return Points are managed to provide the best customer experience and ensure a safe and operationally efficient site management.

Some of the duties you will perform: 

• Drive the production of compelling business cases and analysis to support services to our sites and customers
• Develop a comprehensive site management plan with a focus on site retention
• Ensure that TOMRA kiosk’s solutions are operational and meeting our up-time SLA obligations
• Manage site maintenance to budget
• Work cross functionally to drive volume to site
• Manage a network of TOMRA Operated Return and Earn sites, ensuring smooth operations, safety, and positive customer experiences.
• Enable Area Supervisors to maintain a safe network and address safety hazards, and incidents as they arise.
• Support team of Area Supervisors to foster positive relationships with landlords and drive ongoing landlord engagement and commitment to Return and Earn scheme.
• Lead a team of Area Supervisors, providing guidance, support, and performance management.
• Work cross functionally, and with direct reports to create necessary processes, and utilize existing technology to do so efficiently.
• Analyse monthly results, explain key variances, and participate in total forecasts. Oversee and manage per site profitability.
• Provide regular reporting to Join Venture partners, and Internal Stakeholders on health of the NSW Network.
• Build strong relationships with internal and external stakeholders, including local authorities, community groups, and partners.
• Manage external contractors involved in network uptime, cleanliness, and maintenance. Ensure compliance with contracts, quality standards, and safety regulations.
• Collaborate with other departments on initiatives, projects, and process improvements.

We have an exciting opportunity for an experienced Payroll Manager to join our friendly and dedicated Finance Team! As the Payroll Manager, you will be responsible for the efficient and effective management of the organizations entire payroll function, ensuring best practice and compliance is maintained at all times.

With support from the Payroll Associate, you will be responsible end-to-end processing of company payroll, remitting payroll taxes and government reporting as well as preparing monthly, quarterly and year-end payroll statement. You will also play a key role in process and system improvement initiatives.  

Key Responsibilities:

As the Payroll Manager, your key responsibilities will include, but are not limited to

• Ensuring all payroll transactions are completed in an accurate and timely manner, including, Processing Superannuation, Payroll taxes, FBT taxes, PAYG deductions.
• Managing the preparation of weekly pay runs for approval.
• Ensuring compliance with relevant state and federal legislation and requirements, payroll industry best practice, applicable awards and employee contracts.
• Acting as first point of contact for all payroll enquiries, including portal queries.
• Managing, mentoring and providing guidance to the Payroll Associate.
• Liaising closely with our P&O and Finance teams.
• Cooperating with internal/external auditors to complete and provide required information during regular audits.
• System administration, including, ensuring our employee payroll information is up to date, establishing user accounts and liaising with third party vendors (HR3 & HumanForce) to ensure systems are fit for TOMRA’s operational requirements.

In this highly autonomous role, the Digital Marketing Executive is responsible for TOMRA’s Digital Ecosystem across the 5 states we operate in, including the development, execution and measurement of all day-to-day digital marketing activities, with the exception of Social Media.

As a Digital Marketing Executive, some of you key responsibilities will include;

• Managing the digital marketing calendar and digital marketing budget.
• Managing an monitoring TOMRA’s SEO program.
• Monitoring Google Analytics and other key digital metrics.
• Ensuring that web content is up to date, including, the myTOMRA website & Google Maps listings.
• Supporting the broader marketing team with social media content & management.
• Collating content, building and sending all eDM communications.
• Liaising with key stakeholders at the relevant state-specific scheme coordinators.

Our Service Centre is the nerve- centre of the TOMRA Collections operations. Our Operators monitor our collection points and systems across Australia while also providing quality support and service to our business partners, customers, technicians and field service teams.   

We work in a team-based environment with plenty of support available during your training period and beyond. This role will suit applicants who thrive in a busy, fun team.  

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster. This is a casual role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily. 

The base hourly rate for Adults is $28.69 excluding loading and penalties.  

What you’ll be doing: 

• Provide hotline technical support to partners and colleagues in the field 
• Assist with customer queries and complaints 
• Monitor systems and run diagnostics via a web-based portal 
• Interact with technicians, colleagues and partners visiting sites 
• Analyse anomalies and take corrective actions 
• Perform configurations and changes to the machines remotely online 
• Coordinate onsite maintenance and repairs 

This is an exciting opportunity for an individual with relevant experience to drive sales. As part of our strategy to increase the demand and market awareness for our business, you will play a vital role working within our Sales team to identify and drive new opportunities, exclusively new site locations. 

You’ll be part of a team which has members based in different states, working to develop and deliver on strategic objectives. Together, your efforts will aim to make a significant difference to the environment in New South Wales both through improved recycling and the reduction of litter.  

You're someone that has a proven record of success working autonomously, loves talking to people and can easily bring your authentic self to customer relations. Through this, you'll help us in establishing long-term relationships with a range of customers and partners including shopping centres, local governments, and charities and community groups.  

The main duties of the position include: 

• Demonstrate and build TOMRA’s local presence and knowledge 
• Generate Business Leads 
• Evaluate customers needs, determine best points of contact and build productive long-lasting new clients 
• Achieve set team-based sales KPI’s 
• Through the use of our CRM system provide progress of sales pipeline  
• Potential for future growth  
• Effectively and professionally manage relationships with internal stakeholders, keeping them well-informed and reassured of the progress of all opportunities. 

Reporting to the PMO Director, the objective of this position is to support the PMO Team across all markets. As Administrator for the Project Management Office (PMO), the primary responsibility will be to provide comprehensive support to the wider team, ensuring smooth operations and effective project execution. The PMO Administrator will play a pivotal role in maintaining project documentation, scheduling & documenting meetings, and collating critical project documents & approvals.

The role will require flexibility and adaptability to assist with the varying tasks - such as preparing site assessments, tracking project milestones & accumulating national programs, consultant & supplier follow-ups and more. In this dynamic environment, the role will work independently and identify priorities across the Team. The PMO Administrator, with support & guidance from the PMO Director, will need to proactively manage the workload anticipating the team's needs and adjusting focus accordingly.

The contributions of this role will be instrumental in ensuring the team's success and driving continuous improvement initiatives.

Travel across NSW may be required.

Duties the Project Administrator may perform:

• Assist the Team with creating project reports and completing relevant documents where needed
• Assist in conducting site audits when required
• Managing use of Project Management software/tools, including creating templates, amending setup and monitoring effective use of the systems
• Collation of all project documentation including safety documents such as SWMS, insurances, site work documentation, inductions etc
• Management of high-level national program of projects to identify internal resource risks
• Ensure effective site documentation handover to the business from PMO once project is complete
• Contractor Management – obtaining all documentation required by the business and stakeholders for engagement with contractors
• Effectively and professionally foster positive relationships with internal and external stakeholders

Reporting to the NSW Project Manager, the objective of this position is to support the NSW Project Management Office with the planning and installation of TOMRA’s small format Reverse Vending Machines throughout NSW, to ensure deadlines and compliance requirements are met.

The Project Co-Ordinator will join a Team of Project Managers and Project Co-Ordinators working on the network in NSW. The role will be responsible for creating, maintaining, and updating project documentation, monitoring project progress and co-ordinating communications to the wider project team. This position will play a key role in assessing proposed sites for safety, functionality and certifying that it meets the correct site requirements. Assessment activities include, but are not limited to, compiling site reports, contributing to budget forecasts and seeking approval from critical stakeholders.

A key element of this role includes stakeholder management. The role will encompass liaising with vendors, contractors, local councils, consultants, the internal sales team, and other internal stakeholders within the Service department. In the event Project Managers are unavailable, work with the other Project Co-Ordinator to support with the progression of projects and mobilisation of installations.

Some duties performed may include:

• Create project reports and completing relevant documents for installation process
• Responsible for compiling site proposals, audit packs and site packs whilst providing feedback to the project installation team
• Assist in conducting site audits when required
• Collation of all project documentation including safety documents such as SWMS, insurances, site work documentation, inductions etc
• Effective site documentation handover to the business from PMO once project is completed
• Contractor Management – obtaining all documentation required by the business and stakeholders for engagement with contractors
• Coordination of project updates to wider project team
• Provide a framework for team members to follow to deliver the project on time and within budget
• Assist the Project Team in solving technical and non-technical problems throughout the life of the project
• Effectively and professionally foster positive relationships with internal and external stakeholders

Our highly valued Service Centre Team are the nerve-centre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime, coordinating onsite maintenance and repairs, they also provide our Australian customers a great experience with queries and complaints.

This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity, so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

• Engaging in an informative training program to learn all about TOMRA
• Provide hotline technical support to partners and colleagues in the field
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online

Reporting to the Project Manager, the Project Coordinator supports the Project Management Office with the planning and fit out of TOMRA Reverse Vending Bulk Depots (RVBD) in NSW, to ensure deadlines and compliance requirements are met.  

The Project Coordinator is responsible for creating, maintaining, and updating project documentation, monitoring project progress and co-ordinating communications to the wider project team. This position will play a key role in assessing proposed sites for safety, functionality and certifying that they meet the correct site requirements for business needs and for building certification – working with architects and external consultants.  

A key element of this role is stakeholder management, including, liaising with vendors, contractors, local councils, consultants, and internal stakeholders within the Operations department. The Project Coordinator will also assist the Project Manager by providing on the ground support with the progression of projects and mobilisation of installations. 

This is a fixed term contract role until Feburary 2025

Some other duties the Project Coordinator may perform:

• Work with the Project Manager and Property Agents to ensure Site Assessment Reports are circulated and reviewed in a timely manner, collating and actioning feedback received from the wider team 
• Conduct site visits when required  
• Project Admin - Meeting Minutes, Site Assessment Reports, safety documents, Town Planning applications/permits, Certification, process invoices, effective handover to Contracts and Operations team, O & M manuals 
• Contract Admin – obtain and collate quotes, prepare contracts, review progress claims, prepare tender reports,   
• Reporting - Coordination of project updates to wider project team, high level status reporting, escalation reports 
• Stakeholder Management – seek and clarify information between stakeholders, assist in resolving technical and non-technical project issues, effectively and professionally foster positive relationships with internal and external stakeholders 
• Assist in managing contractors to ensure they are working safely, efficiently and to budget 
• Perform additional tasks as reasonably requested by the PMO  
• Travel across NSW as required  

Reporting to the NSW Project Manager, the Project Manager (Retail) will be responsible for managing the acquisition, design, construction and delivery of new sites to the business. The key requirements are working with all relevant stakeholders and ensuring they are informed, engaged and have appropriate expectations throughout the course of the project.

Responsibilities include all aspects of project management, particularly stakeholder communication, budget accountability, supplier management and risk assessment. Specific objectives within this position are overseeing and managing the site opportunities including managing the property agency, assessing commercial viability, conducting site visits and presenting suitable sites to the wider business.

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation