Our Service Centre provides remote product support to field teams and depot staff. The Service Centre also interacts with customers and external parties to troubleshoot customer enquiries or complaints.
You will be responsible for supporting the Service Centre Manager in continuing to create an inclusive and collaborative environment within the Service Centre, including supporting Service Centre Operators and Officers by optimising and maintaining processes and ensuring clear information sharing.
This role will involve delivery of functional training to Service Centre employees to ensure that the service organisation is well educated and has a comprehensive understanding of the processes and support of the Service Centre.
This is a full time role across 5 days per week. Applicant must be available for weekend shifts (Typically only 1 weekend day per week).
Based in our St Leonards office (5 minute walk from Train Station)
Some other duties the role performs:
- Monitor and evaluate Service Centre Operator performance, providing learning and coaching opportunities, taking corrective action as necessary.
- Develop and execute training plans for new and existing team members based on availability, team requirements and workload.
- Create performance reports for both the team and individual team members, to support the overall performance of the Service Centre
- Assist and train other Service Centre members on contractor management processes.
- Support Service Centre Manager with continuous improvement, optmisation and implementation of new team processes
- Review and maintain Service Centre process guides and templates.
- Lead a safety culture by example.
