Our Service Centre is the nerve- centre of the TOMRA Collections operations. Our Operators monitor our collection points and systems across Australia while also providing quality support and service to our business partners, customers, technicians and field service teams.
We work in a team-based environment with plenty of support available during your training period and beyond. This role will suit applicants who thrive in a busy, fun team.
You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster. This is a casual role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.
The base hourly rate for Adults is $28.69 excluding loading and penalties.
What you’ll be doing:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs
