Total 26 job vacancies by TSA Group

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 
• Use effective communication skills to build rapport and provide engaging customer experiences. 
• Be flexible with hours to ensure we're available when our customers need us. 

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss IAG’s available policies and offers. 

• Use effective communication skills to build rapport and provide engaging customer experiences. 

• Be flexible with hours to ensure we're available when our customers need us. 

Whom you'll work with?  

TSA have partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built on passionate customer service and salespeople, and we are continuing to grow and expand our team in Brisbane.  

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products. 

In this role, you will: 

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution 
• Provide expert advice and troubleshoot technology faults that customers might be facing 
• Provide empathy and understanding to your customers through effective communication skills 
• Take ownership, have confidence in your ability to de-escalate any customer grievances  
• Be available when our customers need us, flex to the hours that are required  

Why You'll Love Working with Us:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution. 
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle.  
• Provide empathy and understanding to your customers through effective communication skills. 
• Take ownership, show confidence in your ability to de-escalate any customer grievances. 
• Be available when our customers need us, flex to the hours that are required. 

TSA Group are looking for an experienced Payroll Team Leader to join our Perth based team on a permanent basis. 

Our team’s priority is to ensure effective governance and financial control and delivering insightful partnering support to the business on operational and strategic initiatives to drive our business forward.

The Group Payroll Team works in partnership with all divisions of TSA to comply with all relevant employee legislation and regulations applicable to our industry.

As a Payroll Team Leader, you will be responsible for providing an efficient, effective, and high-quality payroll service to our employees. As a subject matter expert, you will guide and educate the payroll team as well as ensure lodgements are made in line with legislation and support the Group Manager Payroll where required.

Life at TSA

We’re a dynamic, fast-paced business with a strong bias towards actions and results. We believe that delivering exceptional outcomes that have a genuine impact on our client's bottom line is a team sport. Creativity, adaptability, speed of execution and a customer-centric mindset enable our team to go the extra mile.

We take our work seriously but not ourselves! We value the relationships we have with our team and place emphasis on winning and celebrating as one team and having a fair amount of fun along the way. 

You’ll thrive at TSA if you love to roll up your sleeves and get involved and have a curious mind that leads to continuous improvement, a hunger to win and impressive sense of humour. You will receive.

• An attractive base salary.
• Work in a genuinely flexible environment. We offer a Hybrid working model to our staff.
• Opportunity to develop and grow your career. 

 *Eligible applicants must hold Australian Citizenship, be 18 years of age and pass a series of pre-employment and police checks* 

You will make and receive calls from new and existing customers all over Australia, and discuss their energy services. We will teach you everything you need to know about being a call centre representatives and how we are connecting with customers Australia wide.

Overview

• This is a Full Time role, 38 hours per week with shifts Monday – Saturday
• You will be required to work 1 Saturday each month - you then get a day off in the week to substitute this
• Our hours of operation are 5am - 3pm with daylight savings and will move to 6 - 4pm post DST 
• The position is based in our Head office in Perth. Please note this role is only open to candidates based in WA who are able to attend the office.
• Fully, paid training will be provided
• Once probation is passed, you will move to a hybrid work model, working from home and in the office

What incentive can you achieve? 

• Team members are taking home on average between $200 - $500 in commission per fortnight on top of their base salary! 

Perks of the Job 

• Hybrid work options available once 3 month probation has passed – work from home and in the office (3 days in office, 2 days from home)
• Continued support through one on ones coaching and group training  
• We promote our leaders, trainers and coaches from within so TSA is a great organisation to grow and develop
• % discounts at local cafes and gyms 
• Daily prizes and rewards in forms of cash, tech prizes and time off  
• Retention bonus each year  

Salary

• $50,500 + Super + Incentives

As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey. 

What you need to know: 

• Our customers need us around the clock, so this role works on a roster across Monday – Friday, 8am – 8pm  (7.6 hr shifts)
• Based out of our brand new office in Docklands
• Permanent Full-Time role 

Why work with TSA? 

• Our #TSAWays are what we are all about. Think of them as the vibe! 
• Join a company that promotes from within – work your way up and across the business 
• Comprehensive training, with ongoing coaching and development 
• A vibrant and rewarding recognition program - We love to celebrate our people!  
• We are proud of our fun, friendly and supportive team environment 

As a Operations Manager you will be responsible for motivating, inspiring and engaging a team of Team Leaders to ensure each team is able to deliver the required performance and outcomes for our growth departments. You will be able to be creative in your leadership approach and we encourage you to trial new ideas and think outside of the box.  

This will be a hybrid work model based in our VIC Docklands location!

 You will be responsible for the maintenance and delivery of;   

• Commercial performance across your direct reports and influencing the wider portfolio 
• End to end management of all associated costs to deliver the program
• High level of client engagement; Ability to engage with stakeholders
• Collaborate and engage with all key stakeholders, driving operational excellence
• Providing continuous coaching and feedback to enhance each team member’s capability  
• Analyse and manage all campaigns to ensure ongoing success  
• Manage team members schedule adherence  
• Confidently manage all team productivity and service metrics  

What will you do? 

Working with TSA, you will support MyCar - one of Australia's largest tyre, automotive service and repair businesses. You will be helping customers buy new tyres and schedule fitments. You will ask the right questions to understand the exact need of the customer, liaise with suppliers to ensure tyres are onsite and available, and then book the customer in at their closest My Car location on a day and time that suits them best. 

MyCar’s biggest investment is their team, and the first thing you will learn is that they genuinely put their customers first. 

What you need to know about the role: 

• This is a part time position still working 5 days a week on a rotating roster
• You will work on a rotating roster between the hours of Monday to Saturday 8am 12pm
• 4 hour shifts, 5 shifts per week 
• Must have stable fixed internet connection with a home office set up  

What it means to be a part of our team: 

• Fully paid comprehensive training: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques 
• Learn while you earn: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us 
• WFH Options: After you've practised what we teach, you can work from home 2 days per week 
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Provide expert advice and troubleshoot technology faults that customers might be facing
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, have confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required

The Group Payroll Team works in partnership with all divisions of TSA to comply with all relevant employee legislation and regulations applicable to our industry.

As a Senior Payroll Officer in this team, you will be responsible for providing an efficient, effective, and high-quality payroll service to our employees. As a subject matter expert, you will guide and educate the payroll team as well as ensure lodgments are made in line with legislation and support the Group Manager Payroll where required.

What it means to be apart of our team: 

• Fully paid comprehensive training: We will take you through our 6 week training period, where we teach you everything from Telstra products, customer handling and sales techniques 
• WFH Options: After you've practised what we teach, you can work from home 2 days per week 
• Uncapped Commissions: You perform- we pay, earning fortnightly commissions. On track earnings will have you earning over $80,000 per year
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be apart of the TSA Way: You'll be rewarded, recognised and apart of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle 
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, withhold confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required 

You will receive calls from customers calling through regarding their automotive insurance claims. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry. You will also make outbound calls to third party businesses to arrange the automotive claim’s repairs and assessments.

What Your Day Will Look Like?

You will represent one of our exciting clients, Voyages Indigenous Tourism Australia. You will be their brand ambassador and will play an integral role in acquiring, engaging and retaining customers. 

Who are Voyages?

Voyages operate some of Australia’s most magnificent remote resorts, including the iconic Ayers Rock Resort, and the Mossman Gorge Centre at the gateway to the Daintree Rainforest. Voyages’ mission is to offer their visitors the most enriching experiences possible, while also directly supporting Indigenous communities through training, employment and business development opportunities.

You will be servicing new and existing customers, handling complaints, bookings and transferring credits via email, calls and web chat. 

• You will receive inbound calls and assist customers with booking accommodation, processes payments and book tour services
• You will answer customer enquiries via email and web chat 
• You will put  your multi-tasking skills to the test by navigating through multiple systems whilst maintaining customer engagement
• You are confident and resilient and are able to engage with a diverse customer base 
• You have a strong attention to detail

Being part of the team means: 

• Fully paid comprehensive training: We will take you through our 6 week training period, where we teach you everything from Telstra products, customer handling and sales techniques.
• Support is always there: We know a new role can be stressful which is why the support will still be there even after you leave training.
• WFH Options: After 6 months and when you've practised what we teach, you can work from home 2 days per week 
• Uncapped Commissions: You perform- we pay!! Earn monthly commissions on top of your base salary. OTE's will have your earning $80k+ per year. 
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be apart of the TSA Way: You'll be rewarded, recognised and apart of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

• Answer inbound calls from small business owners where you will represent, promote and sell a wide range of Telstra products and services. 
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle 
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, withhold confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required 

Being part of the team means: 

• Unlimited earnings: Start on a $50,500 base, after 6 months move to 52k+ super, with uncapped commissions paid fortnightly and realistic sales targets, first year easily earning an OTE of $80k+. Our high performers are earning closer to $190k 
• Join a supportive team environment: Work with managers and senior team members all driven to help you succeed. 
• Supportive Environment: You’re supporting small business success across Australia, selling a solution that small business owners desperately need! 
• Great working hours: 5am-4pm, no nights or weekend work! 
• Benefits: Yearly retention bonus, awards, prizes, and discounts on health insurance, gyms and other company discounts 
• Achievable commission structure: most earning commission in the first 4 weeks! 
• Life at TSA: Regular social gatherings and ongoing professional development activities, career progression and Training 
• Earn while you learn: Cert III in Business  
• Work Life Balance: After 6 months and when you've practised what we teach, you can work from home 2 days per week 

What you'll do:

• Answer inbound calls from small business owners where you will represent, promote and sell a wide range of Telstra products and services. 
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle 
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, withhold confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required