Whom you'll work with?
TSA have partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built on passionate customer service and salespeople, and we are continuing to grow and expand our team in Brisbane.
This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products.
In this role, you will:
- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Provide empathy and understanding to your customers through effective communication skills
- Take ownership, have confidence in your ability to de-escalate any customer grievances
- Be available when our customers need us, flex to the hours that are required
