- Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution.
- Provide expert advice on Telstra products and services that best suit their needs and lifestyle.
- Provide empathy and understanding to your customers through effective communication skills.
- Take ownership, show confidence in your ability to de-escalate any customer grievances.
- Be available when our customers need us, flex to the hours that are required.
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