Total 59 job vacancies by AccorHotel

An amazing opportunity has become available for a dynamic and experienced Conference & Events Supervisor to join our team. You will have exceptional customer service skills and ability to work in a fast-paced environment. 

Main responsibilities will include:

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Supervising and mentor C & E team members, provide guidance and support to ensure high standards of performance and service. 
• Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment
• Be actively involved in the day-to-day operations of the event spaces
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.  
• Stocktaking and controls of beverage throughout the events operations 
• Ensure operations are in accordance with its Liquor License
• Responsible Service of Alcohol requirements 

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

We are looking for enthusiastic, friendly customer service extraordinaries with a data analytical/ logistical mindset who will be in a Guest Service / Guest Relations Agent type role. Responsibilities include duties relating to:

• Managing administrative and data entry for guest relations
• Preparing resources for Group Arrivals and VIP Member Arrivals
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

This is a great opportunity to demonstrate your customer service and eagerness to develop skills across a wide range of food and beverage operations

• Creating exceptional guest experiences by providing great customer service and memorable moments
• Efficiently taking orders and serving food & beverage for restaurant, café and in room dining
• Breakfast service including buffet and a la carte,  and maintaining presentation of the restaurant
• Assisting guests with questions and menu recommendations
• Working collaboratively with the team to ensure smooth running of the service period

Join a collaborative, friendly and passionate team across three portfolio properties to scope new opportunities, build rapport with clients to convert business across multiple market segments, while offering excellent customer service. No day is the same and opportunities for career growth is immense.

What you will be doing: 

• Proactively respond to sales enquiries through a variety of channels in a professional and timely manner.
• Prepare tailored client quotations and contracts, follow up, site inspection organisation with sales processes to effectively convert business opportunities.
• Build rapport and effective business relationships with professional, friendly process.
• Develop strong internal departmental communications and relationships with Revenue, Reservations, F&B, Front Office, hotel partnerships.
• Coordinate social media, marketing and PR campaigns.
• Train and develop deep knowledge across property portfolio.
• Manage enquiries in Accor systems and reporting processes.
• Work effectively in a team as well as independently.

What you’ll be doing:

• Food preparation for breakfast, lunch, dinner, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure all food produced is in line with kitchen recipes and standards.
• Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

We have an exciting opportunity for an experienced Conference and Events Sales Executive to join our dynamic team. This role is ideal for someone looking to advance their career in Conference and Event Sales and gain valuable exposure in the industry.

Duties will include, but are not limited to:

• Responsible for responding to client enquiries.
• Contacting clients to determine their meeting and event needs.
• Provide quotations for reactive/repeat conference and events proposals covering venue, function, menu and accommodation costs ensuring revenue is maximised.
• Host and conduct site inspections for prospective and existing clients. 
• Follow up with clients for repeat opportunities.
• Coordinate event details with the Event Planning & Group Reservations teams to ensure smooth and effective responses to clients. 

We are seeking energetic and passionate Housekeeping Room Attendants to join our dedicated Housekeeping Team, on a Casual or Part Time basis.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Report all maintenance and repair requirements and missing items as per procedure.
• Ensure store rooms and trolleys are kept neat and stocked, and in good working order.
• Carry out deep cleaning duties as required.
• Follow the correct procedures for lost property items.
• Handle all amenities, chemicals and equipment according to WHS standards.
• Assist with other duties in the housekeeping department as required.

We are seeking energetic and passionate Housekeeping Room Attendants to join our dedicated Housekeeping Team, on a Casual basis.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Report all maintenance and repair requirements and missing items as per procedure.
• Ensure store rooms and trolleys are kept neat and stocked, and in good working order.
• Carry out deep cleaning duties as required.
• Follow the correct procedures for lost property items.
• Handle all amenities, chemicals and equipment according to WHS standards.
• Assist with other duties in the housekeeping department as required.

As our Business Development Manager, you will seek out new business opportunities within the Corporate sector, driving revenue with your exceptional expertise.

You will develop and nurture strong, sophisticated relationships with corporate clients, generating high-value leads and securing top-tier business for Pullman & Mercure. Your strategic vision and refined approach will highlight the characteristics of our overall hotel rooms, products and services, driving success through unmatched dedication.

Your responsibilities will include:

• Driving business development and managing accounts within the corporate sector.
• Actively promote the area as a destination to boost business room nights.
• Taking a proactive and innovative approach to acquiring new corporate business.
• Promoting and selling the hotel's products and services, including Food and Beverage.
• Collaborating with the Sales & Marketing department to establish clear, effective systems for managing new business and its implementation.
• Maximizing long-term returns for the hotel from both new and existing accounts.
• Working with operational departments to implement systems that ensure outstanding customer service and encourage repeat business from managed accounts.
• Partnering with the Marketing team to achieve the hotel's overall strategic goals.

As an experienced Business Development Manager, you will join our renowned team and elevate our brands to new heights. In this role, you will pursue new business opportunities specifically focusing on MICE, driving revenue with exceptional expertise.

You will build and maintain strong, sophisticated relationships with MICE clients, generating high-value leads and securing elite business to Conference & Events. Your strategic vision and refined approach will exemplify the sophistication that defines our esteemed Conference & Events spaces, creating success through incomparable dedication.

Your duties will include:

• Business development and account management within the MICE sector.
• Forward and innovative approach to seeking new MICE business.
• Proactively selling Pullman & Mercure Conference & Events products and services.
• Work with the Sales & Marketing department to ensure simple clear systems are in place to successfully manage the sale and implementation of any new business.
• Ensure the best possible return for the hotel long term from these new and existing accounts.
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts.
• Work with the Marketing team to ensure the overall strategies of the hotel are achieved.

Your duties include but not limited to:

• Reporting to the Portfolio Director of Talent and Culture, you will provide Human Resources assistance with employee benefits, rewards & recognition programs
• You will coordinate the end to end recruitments, onboarding and Learning and Development of the Hotel Teams across three properties
• Manage administrative tasks to ensure compliance
• Administer WorkCover claims / Return to work process
• Drive Team Member Engagement and promote a positive culture
• Complete HR reports and projects

The Role

We currently have an exciting opportunity for a dual role as our Meeting, Events and Reservations Coordinator.

This is a great opportunity for someone who enjoys variety in their work. You will spend approx. 3 days in Reservations and 2 days in Conference & Events (with flexibility to switch it up depending on business demands).

Reporting to the Meeting & Events Sales Executive and Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

Brewery Bar + Kitchen forms part of our Hotel Precinct based at Sydney Olympic Park. Our Precinct is home to major sporting, music and entertainment events. 

We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Our Kitchen Stewards are required to:

• Be responsible for providing the highest level of attention to all aspects of cleanliness and sanitation throughout our Kitchens, including but not limited to cutlery, crockery and commercial equipment.
• Follow and adhere to all hygiene and WHS requirements

We are seeking a Casual Commis/Cook Chef to join the dynamic and professional team. Reporting directly to the the Brewery Venue Manager, you will be responsible for the support of the operation of the Brewery kitchen. 

If you enjoy variety in your day and are passionate about food preparation and presentation - then this is a role for you! 

Essential duties for the role include, but are not limited to the following:

• Prepare mis-en- place for all relevant menus
• Assist with ordering necessary food items accordingly to business needs and demands
• Comply with all WHS, food safety legislation
• Work with and coordinate with other chefs in the preparation and production of food as required
• Ensure strict stock rotation and minimum wastage
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned
• Report any maintenance, hygiene and hazard issues
• Awareness departmental targets and strive to achieve them as part of the team
• Assist other departments wherever necessary and maintain good work relationships

The Chief Engineer will be responsible for overseeing the entire engineering and maintenance operations of the property. This includes ensuring that all building systems, facilities, and equipment are functioning efficiently and safely. The role requires strong leadership skills, extensive technical knowledge, and the ability to manage a team of engineers and maintenance personnel to uphold the hotel's high standards.

Key Responsibilities:

Leadership and Management:

• Lead and manage the engineering department, including hiring, training, and developing the team. Foster a positive and productive work environment.
• Ensure all team members are trained on safety, emergency procedures, and standard operating procedures.

Maintenance and Operations:

• Oversee the maintenance and repair of all hotel facilities, including HVAC, electrical, plumbing, and mechanical systems.
• Develop and implement a comprehensive preventive maintenance program.
• Ensure that all equipment and systems are functioning optimally and efficiently.

Project Management:

• Plan, coordinate, and manage engineering projects, including renovations and new installations.
• Collaborate with contractors, architects, and designers to ensure projects are completed on time and within budget.
• Monitor and control project expenditures.

Safety and Compliance:

• Ensure compliance with all local regulations, including health and safety standards.
• Conduct regular safety inspections and audits.
• Implement and oversee emergency response procedures.

Energy Management:

• Develop and implement energy conservation programs to reduce costs and environmental impact.
• Monitor energy consumption and identify opportunities for improvement.
• Report on energy usage and savings.

Budgeting and Financial Management:

• Prepare and manage the engineering department’s budget.
• Monitor and control expenses to ensure they are within budgetary limits.
• Develop cost-saving initiatives without compromising quality or safety.

Guest and Staff Support:

• Ensure prompt and efficient resolution of maintenance issues affecting guests or staff.
• Collaborate with other departments to support their engineering and maintenance needs.
• Maintain a high level of guest satisfaction through timely and effective maintenance services.

Reporting to the Venue Manager, you will:

• Be responsible for supporting the Venue Manager in supervising the daily operations and team members of the Brewery Bar + Kitchen.

• Play a key role with major event activations, coaching and supporting team members and ensuring compliance across our beverage, gaming and restaurant areas.

Reporting to the Precinct Conference & Events Sales Manager, the Conference & Events Coordinator is responsible for, but is not limited to;

• Coordinating events which includes liaising with the client, preparing & distributing banquet event orders and following the hotel billing and follow up procedure
• Conduct and host site inspections with clients & suppliers including follow up.
• Build relationships with contracted clients and upsell additional products and services.
• Liaise with the Hotel operational teams to ensure exceptional service & successful events are achieved.
• Responsible for pre-event and post event invoicing. Post event invoices to be issued next business day of event completion.
• Handle incoming telephone calls and follow through using own initiative.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Coordinate and host familiarisation and site inspection activity including follow[1]up.
• Maintain effective communication with the Conference & Events Manager providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities.
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Adhere to Hotel’s rate structure with variations approved by the Conference & Events Sales Manager
• Use of Delphi to accurately record all client requirements including all related block activities.
• Relay any relevant information to management and operations team

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

This role will also step up to covers days off for the Night Manager.

Key duties include:

• Responsible and accountable for the efficient operations whilst Night Manager is not on duty
• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts

In this role, you will:

Assist the Executive Chef and Executive Sous Chef in the supervision of the kitchen chefs, cooks and stewarding team.

Manage food preparation and production to deliver innovative and inspired dishes aimed to exceed customer and guest expectations

Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet set guidelines

Ensure the highest standard of hygiene is practiced and maintained to meet Health & Safety regulations and HACCP food preparation guidelines

Drive training, growth and development of kitchen Team Members of a lower level, ensuring consistent leadership is demonstrated in the kitchen during service periods

Together with senior chefs and restaurant leads, design menus for special offering with expectation to capture both in-house as well as the local community.

Reporting to the Director of Reservations and Revenue, the Reservations Manager is a key player in managing inventory of Pullman, Novotel and ibis Sydney Olympic Park with 545 rooms in total. 

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day to day operations for the Reservations department.

We are looking for someone who has the ability to lead and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

Exciting opportunity for a result-driven Sales Executive! Drive revenue growth, execute effective sales strategies and amplify our brand presence. Apply now to be a part of our vibrant team!

Key Duties include, but are not limited to the following:

• Proactive solicitation of Corporate Accounts within Global & SME
• Facilitate hotel site inspections
• Conduct quarterly production reviews with corporate accounts, TMCs and Consortia agencies
• Document preparation including proposals, contracts, and reports
• Manage the hotel RFP season effectively, ensuring all account data is analysed, RFPs are completed by the deadline, and business cases are prepared and submitted for consideration
• Ensure company profiles in Opera PMS are up to date and rates are regularly audited

Reporting to the F&B Operations Manager, the Assistant Restaurant & Bar Manager duties will include;

• Providing leadership and support to our F&B team, empowering them to create exceptional experiences for our guests
• Developing your team and coaching them on internal procedures and service culture
• Liaising with all internal stakeholders to allow for the effective operation of our Restaurant & Bar
• Be a 'Service Spotter' ensuring the Restaurant & Bar environment is well maintained, clean and everything is ready for service
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

Key duties include:

• Responsible and accountable for the efficient operations whilst Night Manager is not on duty
• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts