Total 198 job vacancies by AccorHotel

• Undertake general waiting duties including taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Work cohesively as a team member.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Report any discrepancies in stock control.
• Ensure all checklists are completed prior to the conclusion of the shift.
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests. 
• Use every opportunity to upsell and maximise sales. 
• Serve items with flair and professionalism according to standards set by the Outlet Manager.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Are you passionate in pursuing a career in hospitality? Are you looking to develop your skills in a dynamic and strong Food and Beverage environment? If Yes, then you are in luck, Pullman at Sydney Olympic Park's award-winning contemporary restaurant, Bacar Restaurant & Bar is looking for people who can provide a memorable dining experience for our Guests.

Our F&B Attendants:

• Work as a team to uphold brand expectations and bring life to vision.
• Are 100% focused on creating peak experiences first time – every time!
• Are “service spotters” and anticipate the needs of those around us.
• Are immersed in product knowledge, enhancing technical ability and provide outstanding recommendations.
• Foster loyalty through relationship building and never allowing a guest to leave unhappy.

• Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
• Assist customers in selecting appropriate options based on their needs and preferences.
• Input and update reservation details accurately in the system.
• Provide information about available services, promotions, and special offers.
• Modify or cancel reservations as needed, ensuring customer satisfaction.
• Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
• Handle complaints and resolve issues in a professional, courteous manner.
• Maintain an organized and up-to-date record of customer interactions and bookings.

Follow company policies and procedures regarding reservations and payments

Reporting to our Executive Chef you will be responsible the preparation, presentation and display of all menu items. You will also be responsible for maintaining a clean and hygienic work environment and equipment. As a leader in our Kitchen you will be expected to develop and coach our junior chefs, and provide them with learning opportunities and access to your experience and knowledge. As our Chef de Partie you will also have the opportunity to work alongside our Executive and Sous Chef on menu development and creation.

Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests by responding to their requests promptly, and providing them with an efficient check-in and check-out process. You will be responsible for providing a high level of customer service. In this role you will be required to work a range of shifts across a 24-hour roster.  

• Work closely with the Director of Sales to maximise lead generation and conversion of MICE business in line with the hotel targets and strategy.
• Management of business from an agreed segment across certain markets, which could be corporate companies, Government, and / or entertainment.
• Maintain existing client/account base to ensure business is retained and developed where possible.
• Research new business for Sofitel Sydney Darling Harbour for new lead generation.
• Identify new business opportunities through any means.
• Conduct research to uncover opportunities focusing particularly on “desirable business” and/or “need periods”.
• Know competitor accounts and target businesses.
• Adequate follow up and follow through on all opportunities to win business for Sofitel Sydney Darling Harbour.
• Ensure adequate sales time is spent on communicating with clients.
• Providing market intelligence on a regular basis and understanding of competitor strengths weaknesses.
• Submit reports on sales activities, competitor information market trends and any new opportunities as required.
• Have a complete understanding of Sofitel Sydney Darling Harbour's sales and service vision, its products, services, presentation of brand, and rate structure to fulfil business objectives.
• Liaise with other Hotel Departments and within the Reservations, Conference and Events Department effectively.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

This is a great opportunity to demonstrate your customer service and eagerness to develop skills across a wide range of food and beverage operations

• Creating exceptional guest experiences by providing great customer service and memorable moments
• Efficiently taking orders and serving food & beverage for restaurant, café and in room dining
• Breakfast service including buffet and a la carte,  and maintaining presentation of the restaurant
• Assisting guests with questions and menu recommendations
• Working collaboratively with the team to ensure smooth running of the service period

• Undertaking general waiting duties including cleaning trolleys, taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Assist the Supervisor and Assistant Manager with training and developing Ambassadors.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Working alongside our Assistant Purchasing Manager you will be responsible for receiving and dispensing stock throughout the Hotel and loading dock. You will need to maintain an accurate inventory and record of Hotel stock, and will be required to utilise Purchase Plus to update invoices. In addition to these duties you will be responsible for maintaining the cleanliness of the loading stock, stores and surrounding areas.

A night in the life of our Night Auditor consists of: 

• Providing exceptional guest service at all times
• Assisting with all overnight operations of the hotel, including; reception, switchboard, reservations and room service
• Conducting auditing of all payment transactions, daily revenue and postings throughout the hotel, and making any necessary adjustments to ensure accuracy
• Preparation and distribution of relevant reports
• Assisting with the management of hotel security and emergency procedures
• Ensure necessary handover of information is passed on to the oncoming shift.

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

Job Description

Discover Bar Morris in the Historic Heart of Haymarket! 
Nestled in the vibrant Thai Town of Haymarket, Bar Morris isn't just a wine bar; it's a celebration of Sydney's history and culinary evolution! Originally opening its doors in 1929, this iconic establishment, once Australia’s tallest hotel, has undergone a spectacular transformation. Welcome to Bar Morris, the intimate 40-seat casual wine bar that redefines the drinking and dining experience. 

What Sets Us Apart?

At the core of Bar Morris is a fusion of new-world and old-world hospitality, creating an atmosphere that's approachable, intimate, and filled with great banter. Our refined service is dedicated to delivering reinvented Italian classics that tantalize your taste buds and transport you to a world of culinary delight.

Who we are
When you become part of the Morris team, you're not just an employee; you're family. We take pride in fostering an inclusive, passionate, and fun working environment to achieve 1 goal; ‘To provide the best fun casual dining experience in Sydney’. As part of the renowned international hotel group, Accor, we offer attractive staff benefits, competitive salaries, and a platform for your professional growth.

What this role involves 
As a leader of our dynamic team, you'll be the orchestrator of exceptional guest experiences from the warm welcome to the fond farewell. 
 

• Assist and oversee the day-to-day operations of the Front Office & Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team
• Ensure all levels of service run smoothly 
• Manage financial outcomes 
• Understand all licensing and operating legislation affecting the department, including the Liquor Act.
• Maintain stock levels 
• Hire, Develop and Coach team members 
• Attend all scheduled F&B and other relevant meetings when required. 
• Handle customer complaints 

Discover Bar Morris in the Historic Heart of Haymarket! 
Nestled in the vibrant Thai Town of Haymarket, Bar Morris isn't just a wine bar; it's a celebration of Sydney's history and culinary evolution! Originally opening its doors in 1929, this iconic establishment, once Australia’s tallest hotel, has undergone a spectacular transformation. Welcome to Bar Morris, the intimate 40-seat casual wine bar that redefines the drinking and dining experience. 

What Sets Us Apart?

At the core of Bar Morris is a fusion of new-world and old-world hospitality, creating an atmosphere that's approachable, intimate, and filled with great banter. Our refined service is dedicated to delivering reinvented Italian classics that tantalize your taste buds and transport you to a world of culinary delight.

Who we are
When you become part of the Morris team, you're not just an employee; you're family. We take pride in fostering an inclusive, passionate, and fun working environment to achieve 1 goal; ‘To provide the best fun casual dining experience in Sydney’. As part of the renowned international hotel group, Accor, we offer attractive staff benefits, competitive salaries, and a platform for your professional growth.

What this role involves 
As a leader of our dynamic team, you'll be the orchestrator of exceptional guest experiences from the warm welcome to the fond farewell. 
 

• Assist and oversee the day-to-day operations of the Front Office & Food & Beverage team
• Supervise and monitor team members with true leadership ability that motivates the entire team
• Ensure all levels of service run smoothly 
• Manage financial outcomes 
• Understand all licensing and operating legislation affecting the department, including the Liquor Act.
• Maintain stock levels 
• Hire, Develop and Coach team members 
• Attend all scheduled F&B and other relevant meetings when required. 
• Handle customer complaints 

• Work with Executive Pastry Chef to supervise and support bread operation production and delivery for all related outlets.
• Assist Pastry Chef with menu preparations (à la carte, banquets, afternoon teas, amenities, and ensuring adequate supplies are available for expected service.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all ambassadors are following procedures according to stipulated departmental and Hotel policies. 
• Liaise with ambassador regarding the availability of menu items, additions to the menu and any relevant changes.
• Train junior ambassadors on bread making knowledge and skills. Delegate duties and responsibilities to employees to ensure service demands are met.
• Maintain strict hygiene and safety procedures.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Perform tasks within a timely manner.
• Contribute to Culinary revenue through effective food cost control.
• Lead Ambassadors by setting a positive example.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Monitor the productivity of other Ambassadors while also providing support at all times.
• Leads shifts while preparing food items and executing requests based on required specifications.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Always provide a sense of welcome and departure to all visitors of the Hotel.
• Provide correct and accurate information in response to all enquires.
• Lead by example with regards to departmental grooming and attitude.
• Ensure that you are aware of the daily activities via Daily Round-up, Opera and diary.
• To be aware of all ongoing matters within the Hotel and any special events those are planned.
• Be aware of all daily VIP’s.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Liaise closely with the Front Office, Guest relations, Reservations, the Bell Captain and Valet to ensure guests arrivals, departures and queries are handled courteously and efficiently.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

This position is responsible for providing an accurate and efficient payroll service to the hotel and all team members across the business, and participating in payroll related projects as required. You will:

• Assist team members with payroll requests and handle all complaints promptly and efficiently
• Manage the payroll systems & ensure integrity of data
• Process wages based on approved hourly rates or salaries including allowances, leave types and deductions using imported time & attendance data interfaced from the systems
• Process final payments and calculate termination payments
• Ensure accurate records are maintained as set out in the National Employment Standards for wages e.g. pay slips
• Generate reports after each payroll and distribute to department managers.
• Submit audit reports to the Hotel Accountants/Finance Managers.
• Complete end of financial year payroll processes
• Ensure a thorough understanding of The Hospitality Industry & General Modern Award and The Hair and Beauty Award.
• Maintain current knowledge of Fair Work Australia National Employment Standards

Newly rebranded and refurbished The Sebel Sydney Martin Place situated at the heart of Sydney CBD, is looking for a Guest Service Agent to join their team in delivering Sebel signature service. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between with a ‘nothing is too hard’ attitude.
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

• Independently take briefs and develop design jobs from conceptual presentations to final artwork.
• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

We are seeking energetic and passionate Housekeeping Room Attendants to join our dedicated Housekeeping Team, on a Casual or Part Time basis.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Report all maintenance and repair requirements and missing items as per procedure.
• Ensure store rooms and trolleys are kept neat and stocked, and in good working order.
• Carry out deep cleaning duties as required.
• Follow the correct procedures for lost property items.
• Handle all amenities, chemicals and equipment according to WHS standards.
• Assist with other duties in the housekeeping department as required.

Reporting to our Food & Beverage Manager you will be responsible for assisting guests, and creating an amazing experience for all of our patrons. You will be expected to have knowledge of our food and beverage lists, and be able to provide recommendations and suggestions to our patrons. Having your RSA will be required, and knowledge of safe handling of food and beverage is also essential.

We are seeking energetic and passionate Housekeeping Room Attendants to join our dedicated Housekeeping Team, on a Casual basis.

In this role you will work within guest rooms, ensuring each room is kept clean, tidy and immaculately presented at all times. We are seeking people who go that extra mile to provide a memorable guest experience. 

Successful applicants will be required to:

• Service and clean assigned guest rooms ensuring that rooms are perfectly presented to hotel standard.
• Report all maintenance and repair requirements and missing items as per procedure.
• Ensure store rooms and trolleys are kept neat and stocked, and in good working order.
• Carry out deep cleaning duties as required.
• Follow the correct procedures for lost property items.
• Handle all amenities, chemicals and equipment according to WHS standards.
• Assist with other duties in the housekeeping department as required.

What you’ll be doing:

• Maintaining hygiene standards and general cleaning in the kitchen
• High volumes of dish and pot washing
• Garbage removal & control 
• Following and maintaining recycling and environmentally friendly work practice
• Keeping working station organised

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.   

The Clarence Hotel Sydney has a highly desirable opportunity for a dynamic Sales & Marketing Manager who would thrive on the challenge of a hotel opening and create an identity on Clarence to make a mark on Sydney. Could this be you?

As our Sales and Marketing Manager, you would be at the forefront of bringing the distinctive Handwritten brand to life as well as:

• Developing and executing innovative sales and marketing strategies that not only meet but exceed revenue targets.
• Leading and inspiring a team of dedicated sales and marketing professionals, whilst fostering high performance and productivity.
• Take charging of our digital marketing efforts, including social media management and SEO optimization. Craft engaging content, manage online advertising campaigns, and leverage social media platforms to enhance our brand's online presence.
• Identify and nurture relationships with key clients, corporate partners, and travel agencies to foster loyalty and growth.
• Being market savvy by keeping a keen eye on market trends, competitor activities, and guest feedback to adapt strategies for continued success.
• Collaborating seamlessly with other hotel departments to ensure a cohesive guest experience and maximize revenue opportunities.
• Showcasing your event mastery by overseeing the planning and execution of events, promotions, and marketing campaigns to elevate our brand presence.
• Preparing and presenting insightful reports on sales and marketing performance to senior management.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Ensure correct documentation is completed for all goods entering and leaving the stores.
• Ensure that all goods are correctly received in accordance with the quantities and quality stated on invoices and in the purchase orders and specifications are accounted for and properly stored.
• Perform monthly stock counts of inventory in stores and enter details into Inventory System.
• Ensuring deliveries are received and secured as per HACCP and OH&S Standards
• Responsible for the prompt distribution of goods to sub-stores or user departments.
• Responsible for the cleanliness and neat arrangement of stores and proper storage of goods.
• Responsible for the maintenance and security of all storage areas to prevent losses through environmental damage and pilfering.
• Ensure all goods returned to suppliers are properly authorised and accounted for.
• Adhere to purchasing procedures as detailed in the department’s policies and procedures manual.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.