- Respond to phone calls, emails, and messages from customers regarding reservations and inquiries.
- Assist customers in selecting appropriate options based on their needs and preferences.
- Input and update reservation details accurately in the system.
- Provide information about available services, promotions, and special offers.
- Modify or cancel reservations as needed, ensuring customer satisfaction.
- Collaborate with other departments (e.g., sales, front desk) to meet customer needs.
- Handle complaints and resolve issues in a professional, courteous manner.
- Maintain an organized and up-to-date record of customer interactions and bookings.
Follow company policies and procedures regarding reservations and payments
