Total 53 job vacancies by AccorHotel

What you will be doing:

• Prioritise and respond to daily maintenance requests to ensure the smooth running of the hotel
• Ensuring the guest experience is memorable and positive through the maintenance of the hotel facilities
• Plan and carry out preventive maintenance throughout the hotel
• Manage complex projects to deliver a luxury product and service
• Responsible for the overall energy management and conservation of the hotel
• Manage the engagement of contractors within the hotel, ensuring work is to standard, to manufacturers specification, in line with legislative requirements and completed within budget and on time
• Routine management of fire alarms and emergency lighting
• Chief Warden responsibilities
• Assisting hotel management with emergencies and maintenance issues and incidents
• Ensure all staff are competent in the safe and effective use of equipment and chemicals
• Actively participate in activities to support the Accor and Sofitel Risk Management program

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

This role will also step up to covers days off for the Night Manager.

Key duties include:

• Responsible and accountable for the efficient operations whilst Night Manager is not on duty
• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts

Ready for a sizzling career move? You will play a pivotal role in our kitchen, working alongside a fantastic team. The food you prepare, cook and serve leaves our guests wanting more.

What you will be doing:

• Hands on supervision of the restaurant, to ensure a high-quality product is produced consistently
• Ensure the highest possible standard of hygiene is practiced and maintained to meet Health & Safety regulations
• Actively share ideas, opinions and suggestions to improve the kitchen environment and menus
• Maintain food costs at budgeted levels by careful preparation, service and storage of food product
• Communicate effectively with the rest of the team and thrive for guest feedback

What you will be doing:

• Responsible for the cleanliness and sanitizing of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible of the operation of kitchen cleaning equipment

What is the role all about?

 Responsibilities of this role include, but are not limited to, the following:

• Implement a personal sales call plan that is adaptable to business needs and flexible with market trends
• Build, develop and maintain relationships with current customer base
• Identify and convert sales leads into new business opportunities
• Conduct Market Research to source new corporate rooms business
• Maintain effective communication with the Director of Sales and Marketing, providing  market intelligence on a regular basis and an understanding of competitor strengths, weaknesses and ongoing sales activities
• Participate and represent Accor at key industry/trade events
• Accurately record call plan activities, contacts, rate structure and other pertinent client information in the Sales database

Exciting opportunity for a result-driven Sales Executive! Drive revenue growth, execute effective sales strategies and amplify our brand presence. Apply now to be a part of our vibrant team!

Key Duties include, but are not limited to the following:

• Proactive solicitation of Corporate Accounts within Global & SME
• Facilitate hotel site inspections
• Conduct quarterly production reviews with corporate accounts, TMCs and Consortia agencies
• Document preparation including proposals, contracts, and reports
• Manage the hotel RFP season effectively, ensuring all account data is analysed, RFPs are completed by the deadline, and business cases are prepared and submitted for consideration
• Ensure company profiles in Opera PMS are up to date and rates are regularly audited

Reporting directly to the Hotel General Manager, this hands-on but autonomous role will be responsible for the efficient and effective operation of the Talent & Culture (HR) Department. You will work 3 days per week in a 0.6 FTE role with some flexibility in days. In this true generalist role, your main responsibilities will include:

• Managing every aspect of the employee lifecycle
• Provision of advice and support to department managers
• Act as the first point of contact for HR queries from the team
• Prepare monthly HR and business reporting
• Manage communication channels through to team members
• Participate strategically in the team engagement action plan
• Manage industrial relations, ensuring legislative compliance and best practices are met

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately.

Key duties include:

• Responsible and accountable for the efficient operations whilst Night Manager is not on duty
• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift
• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records
• Prepare and distribute daily reports summarising hotel operations during the night shift
• Monitor and respond to any emergency situations or security issues that may arise
• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts

What you will be doing:

• Assisting the Overnight Front Office operation
• Greet, check-in, respond to requests and settle accounts while providing exceptional service during the overnight shift
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Maintain accurate records of daily transactions
• Handle guest requests effectively and promptly
• Cash handling which includes currency exchange and balancing a float
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Serve as sales agent promoting and up-selling hotel services
• Monitor rooms' inventory to assist in maximizing rooms' revenue
• Maintain an excellent working rapport with all departments in the hotel
• Complete night audit tasks as assigned 
• Upholds the highest standard of internal and external customer service by applying our Service Standards at all times

What you will be doing:

You will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
• Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

You are a multi-tasker and are able to work independently? Based at Pullman Adelaide, this role offers support to the selection, purchase, receipt, storage and issue of goods and services as the hotel Purchasing Officer.

What you will be doing:

• Responsible to manage and maintain receiving dock while on duty
• To be responsible for the accurate, and efficient management of a range of Accounts tasks including Creditors and Banking for the Pullman & ibis Adelaide, in conjunction with Finance team
• To buy without prejudice, seeking to obtain the maximum ultimate value of each dollar of expenditure.
• To analyse, demand, supply and price as a means of striving for product knowledge.
• Participate in inventory stocktakes in the stores  and outlets at month end or when required by management
• Follow up any purchasing queries and inventory analysis
• Responsible for the replacement of inventory including price comparisons, delivery time and follow up
• Develop and maintain relationships with suppliers
• Liaise with appropriate companies with regards to recycling ensuring efficient running
• Ensure the quoted prices and supplier codes are kept up to date in the computer system
• Generate all reports regarding General Stores

What you will be doing:

• Lead and supervise the day-to-day operations of Club Millesime to ensure service standards are followed with friendly and engaging service
• Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
• Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Deliver personalised service with passion and professionalism
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalise service

Some of your key duties will include:

• Prioritise and carry out maintenance as requested to ensure the smooth running of the hotel operation.
• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Carry out general repairs and maintenance to the property.
• Be aware and comply with any state/federal legislative and company policy/compliance obligations that may relate to your department.
• Support the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Support and liaise with any contractors within the hotel ensuring their work is to the standard required by the company and manufacturer specifications
• Co-ordinate, action and minimise energy and/or water conservation or waste costs
• Ensure the workshop has adequate and working stock and materials and is kept neat and tidy.
• Maintain and audit all workshop tools and equipment to ensure sufficient running of trade and functions.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with company brand standards.
• Maintain gym equipment in safe working order according to manufacturer specifications.
• Any other requests from by the Chief Engineer and/or their designate.

What you will be doing:

• Lead and supervise Food & Beverage service within the restaurant and bar, to ensure service standards are followed with a friendly, genuine and engaging experience
• Prepare forecasts reports for the restaurant and roster staff accordingly
• Assist the Restaurant Manager and Sommelier in purchasing, stock control and management
• Ensure that standard operating procedures for Food & Beverage outlets are updated and followed
• Assist to build and develop a high performing team by leading and mentoring with a collaborative, motivational and empowering approach

We are seeking a skilled and detail-oriented Hotel Operator to join our team. As a Hotel Operator, you will play a crucial role in ensuring the smooth operation of day-to-day activities and providing exceptional guest experiences. If you have a passion for hospitality and a keen eye for detail, we invite you to apply for this exciting opportunity.

Key duties include:

• Handle all incoming enquiries in a timely manner
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Maintain accuracy during the call and while inputting details on the call
• Ensure all guest details are fully updated on PMS system and maintain efficient records
• Communicate clearly with other departments as necessary to ensure relevant information is passed on

This is a permanent part-time position, 2-4 days per week rotating between morning and afternoon shift across 7 days. A student visa holder is encouraged to apply.

Job Description

We are seeking a dynamic and versatile individual to join our team as a Hotel All-Rounder. You will be responsible for a variety of tasks to ensure the smooth operation of our hotels within the portfolio. This role encompasses various aspects of the hotel operations, including Front Desk duties, Food & Beverage, Housekeeping support, and other general tasks in the Admin Office.

Key duties include:

• Assist the Portfolio General Manager, Hotel Managers and Department Heads in coordinating their activities and providing administrative support
• Assist with Accor/Month End reporting
• Take minutes of meetings
• Ensure that the stock of stationary items are accounted for and well maintained
• Ensure there is support and presence in visible in hotel operation at any key time

Duties and Responsibilities:

• Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, shift scheduling, and staff management;
• Lead the way in concept activation and team selection
• Develop and drive service principles and culture
• Grow Revenue internally and externally through Marketing activations
• Be the face of the new product to customers
• Implement strategies to enhance the overall customer experience;
• Develop and manage a budget, driving revenue and closely monitoring expenses in order achieve financial targets;
• Analyse financial reports, sales data, and other key performance indicators to identify areas for improvement
• Collaborate with the culinary team to develop innovative menus and create a visual and visceral dining experience
• Ensure compliance with health and safety regulations, food handling guidelines, and licensing requirements;  HACCP understanding welcomed
• Monitor inventory levels, order supplies and ingredients, and manage costs to maximize profitability;
• Recruit, hire, train, motivate and develop a high-performing team of employees
• Handling customer inquiries or complaints promptly and professionally. 

We are currently looking a reliable and dedicated individual to join our Concierge team. As a porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay.

Key duties include:

• Be present at the Concierge desk or in the lobby to be ready to assist guests, colleagues and visitors when requested
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure collection and delivery of guest luggage in an efficient and timely manner
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and nearby attractions
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

What you will be doing:

• Ensure consistency in the preparation of all food items for a la carte and/or buffet menus, according to property recipes and standards
• Ensure that mis-en-place is completed in an efficient and timely manner
• Actively share ideas, opinions and suggestions to improve menus and processes
• Monitor stock and kitchen supplies
• Communicate effectively with the kitchen and Food & Beverage service teams

Are you a dynamic and results-driven individual with a passion for sales and digital marketing in the hospitality industry? We are seeking a highly motivated Porfolio Sales and Digital Marketing Executive to join our team and drive revenue growth for our portfolio of hotels. If you have a proven track record in sales, digital marketing, and a deep understanding of the hotel industry, we want to hear from you!

Keys duties include, but are not limited to the following:

• Provide quotations for accommodation and event proposals covering across all market segments (groups, corporate, wholesale and events) ensuring revenue is maximised
• Plan and execute web, SEO/SEM, email, social media and other marketing activities on behalf of the hotels
• Develop website copy and regular content updates on all.accor.com and microsites
• Assist in the creation and distribution of marketing materials including brochures, flyers and sales kits
• Assist the Cluster Director of Commercial with specified projects relating to Sales, Marketing, Communication, PR & Events
• Utilise all hotel applications to their potential including ANAIS CRM and Opera PMS while ensuring accuracy in data entry and record keeping

What you will be doing:

• Actively share ideas, opinions and suggestions to improve the environment and menus
• Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards
• Oversee food preparation, ensuring stock levels are adequate for efficient service periods
• Monitor stock and kitchen supplies
• Train, develop and mentor junior team members
• Communicate effectively with the kitchen and Food & Beverage service teams

Are you a dynamic and results-driven individual with a passion for sales and digital marketing in the hospitality industry? We are seeking a highly motivated Cluster Sales and Digital Marketing Executive to join our team and drive revenue growth for our portfolio of hotels. If you have a proven track record in sales, digital marketing, and a deep understanding of the hotel industry, we want to hear from you!

Keys duties include, but are not limited to the following:

• Provide quotations for accommodation and event proposals covering across all market segments (groups, corporate, wholesale and events) ensuring revenue is maximised
• Plan and execute web, SEO/SEM, email, social media and other marketing activities on behalf of the hotels
• Develop website copy and regular content updates on all.accor.com and microsites
• Assist in the creation and distribution of marketing materials including brochures, flyers and sales kits
• Assist the Cluster Director of Commercial with specified projects relating to Sales, Marketing, Communication, PR & Events
• Utilise all hotel applications to their potential including ANAIS CRM and Opera PMS while ensuring accuracy in data entry and record keeping

We are looking for a talented professional who is passionate about creating memorable culinary experiences, and developing a team of upcoming chefs. You will support the Kitchen team and ensuring our guests have memorable experiences when dining with us. Key duties include:

• Preparation and cooking for buffet breakfast, a la carte dinner, room service and conferences and events
• Work closely with senior chefs to develop your culinary skills
• Maintain cleanliness and food safety standards in the kitchen
• Help with food preparation, plating, and garnishing
• Learn and follow recipes, contributing to the creation of new ones
• Ensure strict stock rotation and minimum wastage

What you will be doing:

• Assisting the Executive Chef in overseeing the operations undertaken by the kitchen stewards to deliver an organised, clean and efficient kitchen which is maintained at all times.
• Performing and overseeing the stewarding program to execute cleaning duties within the kitchen, fridges, food preparation and BOH areas.
• Overseeing the stewarding team in washing procedures and proper food handling procedures.

Job Description:

Reporting to the Conference & Events Manager your primary tasks will be:

• Provide detailed conference and events proposals covering venue, function, menu and accommodation costs utilising various sales techniques to maximise revenue.
• Coordinate and host familiarisation and site inspection activity including follow-up.
• Drive sales to ensure conversion targets are achieved and monitor success on a monthly basis.
• Prepare and deliver event handover to Operations Teams and ensure accuracy of information and effectively communicate handover to clients.
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business.
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Develop and implement a plan to follow up on prospective business.