What you will be doing:
- Assisting the Overnight Front Office operation
- Greet, check-in, respond to requests and settle accounts while providing exceptional service during the overnight shift
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
- Maintain accurate records of daily transactions
- Handle guest requests effectively and promptly
- Cash handling which includes currency exchange and balancing a float
- Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
- Serve as sales agent promoting and up-selling hotel services
- Monitor rooms' inventory to assist in maximizing rooms' revenue
- Maintain an excellent working rapport with all departments in the hotel
- Complete night audit tasks as assigned
- Upholds the highest standard of internal and external customer service by applying our Service Standards at all times
