We are currently looking a reliable and dedicated individual to join our Concierge team. As a porter, you will play a crucial role in maintaining a welcoming and safe environment, ensuring our guests have memorable experiences throughout their stay.
Key duties include:
- Be present at the Concierge desk or in the lobby to be ready to assist guests, colleagues and visitors when requested
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Ensure collection and delivery of guest luggage in an efficient and timely manner
- Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and nearby attractions
- Communicate with other departments to ensure relevant information is communicated between departments
- Assist in maintaining a safe and secure environment for guests
