What you will be doing:
- Lead and supervise the day-to-day operations of Club Millesime to ensure service standards are followed with friendly and engaging service
- Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
- Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
- Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Deliver personalised service with passion and professionalism
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalise service
