Total 233 manager job vacancies in Australia

Reporting to the Director of Sales & Marketing, you will be responsible for the development of the conference & events sales team and drive revenue strategies to achieve targets.

Your responsibilities will encompass the development of new business opportunities, requiring a proactive approach and initiative. This position involves a proactive element, making it an ideal fit for those who thrive on the excitement of seeking and hunting out new business opportunities. If you have a passion for business development and the dedication to manage a small team, this role is tailored-made for you!

As a member of the Executive Committee, and alongside other capable executives, you will be leading, guiding and inspiring our operations team to elevate the guest experience by anticipating and exceeding expectations, ensuring that every interaction reflects the luxury and sophistication associated with the Sofitel brand.

Reporting to the General Manager, our Hotel Manager will be an exceptional leader, an entrepreneur and luxury connoisseur who has the ability to find the ’yes’ in every situation. You will be guest and quality obsessed and have a genuine passion for the industry wanting to make your mark at Sofitel Sydney Darling Harbour.

What you will be doing

Initially reporting to the Executive Assistant Manager, you will be assisting with running the F&B operation.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Whilst on shift you will be overseeing both hotel restaurants - our 120 seat Garden restaurant providing buffet service,  and our 40 seat a la carte Oak Room - as well as our Oak Bar which offers a range of cocktails and premium beverages, local and international wines and beers
• Ensuring the smooth running of conference and events in collaboration with our sales team
• Liaising with our kitchen team to maintain and enhance service and product standards

This is a hands-on role which offers great scope and autonomy for the right candidate and an opportunity to grow your skills into a management position.

What we are looking for

If you come from a background in restaurants, with a passion for food and beverage and experience in banqueting or bar operations, as well as leadership skills, we would love to hear from you.

We are looking for a person who wants to develop a career in hospitality, and for the right candidate, training and development opportunities may be given in Front Office, Marketing, Finance and Sales as part of a career progression plan.

Sofitel Brisbane Central is seeking a dynamic leader with a passion for culinary excellence and a track record of success in the luxury hospitality industry. As an Assistant Outlets Manager, you will lead a diverse team of hospitality professionals to create unforgettable experiences for our guests in our award-winning restaurant, Suzette, our elegant lobby bar, Cuvee and our In-Room Dining services.

What you will be doing:

• Assist in leading, mentoring and training the operations team members in all outlets – Suzette, Cuvee lounge bar, In-Room Dining and Mini Bar
• Supervise and delegate duties, ensuring brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual presentation
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong ‘Heartist’ culture and a team focused on creating unforgettable guest experiences.

• Previous experience in a similar role with a trade background preferred
• Be a hands-on leader within the current Maintenance team
• Ability to work within a 7-day roster
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors, to ensure all work activities are carried out
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines 
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Input requisitions and invoices into the Company’s payment system
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals 
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required along with the team
• Provide passionate and friendly service to external and internal guests at all times
• Comply with all guest privacy and security procedures
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

• Elevate guest experience by actively engaging with customers, addressing concerns, and ensuring exceptional service delivery
• Lead and motivate a diverse team, fostering a positive work culture and ensuring staff members are well-trained and aligned with the hotel's objectives
• Provide strong operational leadership by overseeing daily hotel operations and ensuring seamless coordination among different departments
• Implement and enforce high-quality service standards to enhance guest satisfaction and loyalty

THE ROLE:

The role will include (but not limited to): 

• Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
• Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
• Ensure strong communication relationships with the Events Sales team; 
• Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
• Support & provide training and development to the Food & Beverage team; 
• Have a keen understanding of weddings, corporate and social events;
• Support the Director of Food & Beverage in managing labour costs in line with  budgets & forecasts and 
• Address & resolve all event-related guests’ grievances and escalate when required. 

What you will be doing:

• Lead and supervise Food & Beverage service within the restaurant and bar, to ensure service standards are followed with a friendly, genuine and engaging experience
• Prepare forecasts reports for the restaurant and roster staff accordingly
• Assist the Restaurant Manager and Sommelier in purchasing, stock control and management
• Ensure that standard operating procedures for Food & Beverage outlets are updated and followed
• Assist to build and develop a high performing team by leading and mentoring with a collaborative, motivational and empowering approach

Reporting directly to the Restaurant Manager, you will be responsible for leading, mentoring and motivating your team while ensuring they deliver professional, efficient, and consistent service standards. This is a hands-on role, where you will oversee the service of food & beverage, with a constant focus on providing excellent guest experiences while exceeding in your ability to train hospitality staff through tailored programs, staying updated with industry trends.

Furthermore, your duties will also include;

• Ensure the service of food and beverage within the restaurant, room service, conferencing, and occasional residential catering are at a consistently high standard.
• Aligning staff initiatives such as recruitment and training for maximum efficiency.
• Ensure constant liaison with the Conference & Events Executive, Marketing Executive, and Head Chef in order to maximise F&B profits.
• Liaise with customers and the kitchen team to ensure service times are adhered to and ensure a seamless operation between front and back of house operations and a positive working environment. 
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

Reporting to the Hotel Manager, this role is integral to the daily operation of the hotel. You will be responsible for the Front Office, Telephones (PABX) and Concierge functions and will liaise with other Departments to ensure that the hotel maintains five-star standards.

This hands-on leadership role will allow you to share your passion for exceptional service by driving service initiatives and coaching, motivating and engaging your team to ensure that our guests have a memorable experience that makes them feel welcome and valued, exceeding their expectations. 

• Business Development and Account Management within multiple market segments focusing on increasing demand and conversion.
• Implementation of personal sales call plan program with regular follow up on effectiveness, change where appropriate to respond to market business needs
• Conduct Market Research to source new business
• Proactively selling Accor products and services
• Maintain effective communication with the Director of Commercial providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities
• Liaise with Accor National Sales to ensure hotels has access to key accounts and maximise any sales opportunities.
• Assist in developing sales strategies across market segments and implement and monitor effectiveness of same.
• Develop and maintain relationships with third party partners
• Participate and represent hotel at key industry / trade events that will ensure an appropriate return on investment.
• Have a complete understanding of the Hotel’s sales vision, its products, services, and rate structure to fulfil business objectives. 
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Ensure penetration of existing accounts to establish greater awareness of hotel and group products/series to maximize sales opportunities.
• Identify and convert sales leads into new business opportunities.

Breakfast:

• Supervise and manage the daily operations of the breakfast service ensuring high-quality food and beverage offerings, adhering to Novotel's standards.
• Monitor and maintain breakfast service efficiency, addressing any issues promptly.
• Collaborate with the culinary team to develop and update breakfast menus.

Gather & Trade: Visit us on insta @gathertrade

• Oversee the day-to-day operations of our café, Gather & Trade.
• Develop and implement strategies to enhance the cafe's profitability and guest satisfaction.
• Ensure a welcoming and customer-friendly environment.
• Monitor inventory levels and coordinate with suppliers for timely replenishment.

Conference & Events:

• Manage the operational planning and execution of conferences, meetings, and events.
• Collaborate with the sales team to understand client requirements and expectations.
• Ensure seamless coordination between the kitchen, service staff, and event organizers.
• Uphold high standards of service during events, exceeding guest expectations.

You will also be responsible for: 

• Recruit, train, and develop a high-performing team.
• Foster a positive and collaborative work environment.
• Conduct regular training sessions to enhance team skills.
• Monitor employee performance and provide constructive feedback.
• Implement cost control measures to optimize profitability.
• Monitor sales and financial performance regularly, taking corrective actions as needed.
• Ensure exceptional guest experiences through consistent service excellence.
• Handle guest feedback and implement improvements as necessary.
• Foster a culture of guest-centric service among the team.

ALL about us:

Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 431 room 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.

We have the perfect opportunity for an experienced full time Front Office Manager to join our amazing team.

Reporting to the Hotel Operations Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest. 

ALL about you:

• Previous experience in Front Office Management
• Full time flexible availability weekdays, weekends & public holidays
• Outstanding attention to detail, time management, strong organisation, excellent presentation & communication skills
• The ability to easily build rapport with team members and guests is essential
• An in-depth understanding of all Front Office operations, 4 and 5-star standards & procedures
• Proficient in using Microsoft Office products – Tech Savvy
• Experience with a Property Management System (PMS), Opera desirable
• Must have unrestricted eligibility to work in Australia and hold an RSA

ALL about the role:

You will responsible managing Front Office operations including guest arrival and departure, room inventory and availability, guest service standards and initiatives, loyalty recruitment, and room profitability as well as:

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to WHS requirements, promptly respond to emergencies, and prioritise the safety of both guests and team
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

ALL about Accor:

At Accor, we live and breathe our company values. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. As the world's largest and fastest-growing hotel group, we’re reimagining hospitality through a network of more than 5,300 properties in over 110 countries. When you join the team, you’ll become part of that network too. We’re proud to take care of the people who take care of our guests and provide an environment that supports learning, provides worldwide benefits and has fun! 

This is your opportunity to make your mark in the Hospitality game with huge opportunities to further grow your career!

Duties and Responsibilities:

• Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, shift scheduling, and staff management;
• Lead the way in concept activation and team selection
• Develop and drive service principles and culture
• Grow Revenue internally and externally through Marketing activations
• Be the face of the new product to customers
• Implement strategies to enhance the overall customer experience;
• Develop and manage a budget, driving revenue and closely monitoring expenses in order achieve financial targets;
• Analyse financial reports, sales data, and other key performance indicators to identify areas for improvement
• Collaborate with the culinary team to develop innovative menus and create a visual and visceral dining experience
• Ensure compliance with health and safety regulations, food handling guidelines, and licensing requirements;  HACCP understanding welcomed
• Monitor inventory levels, order supplies and ingredients, and manage costs to maximize profitability;
• Recruit, hire, train, motivate and develop a high-performing team of employees
• Handling customer inquiries or complaints promptly and professionally. 

As Front Office Duty Manager you will be responsible for managing operations for the Front Office department; and the hotel in the absence of the Heads of Departments.  Reporting directly to the Front Office Manager you will be working closely with Housekeeping, Maintenance, Food and Beverage departments to deliver brand standard rooms, product and services while ensuring the safety and security of the resort and guests.

You’ll lead by example and provide excellent customer service, attending to guests and visitors in a friendly and professional manner. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts including mornings, evenings, weekends and public holidays. 

Your duties will include:

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas
• Ensure all organisational policies, procedures and guidelines are adhered to.
• Review arrival lists and anticipate guest needs. Liaise with all departments to ensure exceptional guest service.
• Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports.
• Maintain a high level of product and service knowledge.
• Operate communications equipment and use rooms’ computer program as required. Respond to and process incoming correspondence.
• Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Assist the Front Office Manager

We are looking for an experienced Front Office professional to join our team. Reporting to the Front Office Manager, you will: 

• Lead a shift of Front Office professionals, ensuring our guest experience is at the forefront at all times
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement
• Assist with the management of the team including training and development, ensuring the team’s success
• Handle complex guest queries and feedback

In this pivotal role, you'll collaborate closely with our Executive Assistant Manager, Director of Food and Beverage, and Food & Beverage Manager, focusing on the seamless execution of Conferencing and Events across various spaces, including the Convention centre, Resort, and other venues. Your responsibilities will span guest relations, team supervision, financial management, equipment coordination, and ensuring top-notch food and beverage service. With a hands-on approach, you'll actively contribute to revenue growth, cost control, and overall customer satisfaction. From overseeing function setups to efficient inventory management, this role is dynamic and central to our guest experience. If you're a dynamic leader with a passion for events, we'd love to welcome you to our team!

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. 
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

• Assist the Front Office Manager to operate a highly proficient and productive Front Office and communications department of the hotel. 
• Oversee Duty Manager/Supervisors/Team leaders and Guest Service Agents duties and responsibilities in the absence of the Front Office Manager to maximize productivity levels.
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused and tailored to each guest’s needs. 
• Full utilisation of the PMS and other systems ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. 
• Undertake strategies in conjunction with the Front Office Manager to improve employee engagement leading to an increased employee engagement score and satisfaction.
• Plan and assist with recruitment, performance management and training of Front Office ambassadors.
• Maintain the security of monetary floats and ensuring cash handling procedures are strictly adhered to. 
• Liaise with Housekeeping and Engineering to ensure room standards are maintained while meeting guest expectations. 
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson. 
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.  

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

The Sebel Brisbane is currently seeking a Duty Manager to join their dynamic Hotel. Reporting to the Front Office Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.
 
As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Lead by example when attending to guest requests. Be proactive and resourceful.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel and its surrounding area.

 You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

Are you a passionate 'foodie' who can tell stories through food that will indulge the senses and leave lasting memories? 

With a focus on building a culture of intuitive service that creates special moments for all guests, you will lead a team that delivers on exceptional restaurant experience across breakfast, a la carte lunch, and dinner; a premium bar; in-room dining, and a small meeting and events space.  

What you will be doing:

• Lead, mentor and train the Food & Beverage Operations team
• Ensure Food & Beverage relevant brand standards are maintained
• Strategize on new products and service offerings
• Create unforgettable experiences for our guests

What you'll be doing

In this role you will be responsible for:

• Responding to client enquiries and contacting clients to determine their meeting and event needs
• Driving new business leads, lead quotation & sales conversion by conducting proactive sales activities
• Designing tailored quotes and proposals and driving conversion of lead through proposal to contracting stage
• Drive sales strategy to ensure conversion targets are achieved and monitor success on a weekly basis, including understanding of the business to manage forecasting
• All aspects of event coordination including being the point of liaison for the client for all their event needs, creating event orders, invoicing, and to ensure the event details are effectively communicated to the client and internal Departments
• Identifying operational challenges and operational work practices to ensure seamless & enjoyable events for both clients and internal team members
• Assisting the Conference & Events sales team to ensure effective performance and pro-active selling of the Hotel’s products
• Liaising with the operations team to ensure high quality, impeccable service and experience is provided

Reporting to the Director of Rooms, our Full Time Front Office Manager for Pullman Sydney Olympic park is responsible managing Front Office operations including guest arrival and departure, room inventory and availability, guest service standards and initiatives, loyalty recruitment, and room profitability.

Are you a day brightener? A story Spotter? Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a Duty Manager to join their professional and dynamic Hotel.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As an Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents & Porters to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Are you in an operational leadership role and looking for your next challenge?

Are you a highly organised self-starter with the ability to manage priorities effectively?

Do you love a high energy working environment and have a passion for performance and guest satisfaction?

As our next Operations Manager, you will:

• Be responsible for the overall operational management, efficiency and forward planning for all departments (front office, engineering, housekeeping and food & beverage)

• Ensure the profitable operation of the front office and food and beverage department whiles improving and maintaining the operational and guest service standard

• Possess an authentic, personable service style that always blows guests away and a management style that empowers your staff to succeed

• Working directly with the General Manager will provide a high standard of training to help with ongoing employment opportunities.