Are you a day brightener? A story Spotter? Are you someone who loves to create meaningful connections with both guests and colleagues? Pullman and Mercure Brisbane King George Square is currently seeking a Duty Manager to join their professional and dynamic Hotel.
Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.
As an Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:
- Assist with the management of all operational departments as required
- Management of roster, costings and forecasting
- Professional development of Guest Service Agents & Porters to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
