ALL about us:
Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 431 room 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.
We have the perfect opportunity for an experienced full time Front Office Manager to join our amazing team.
Reporting to the Hotel Operations Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, promote cross-departmental engagement, and ensure the creation of unforgettable experiences for every guest.
ALL about you:
- Previous experience in Front Office Management
- Full time flexible availability weekdays, weekends & public holidays
- Outstanding attention to detail, time management, strong organisation, excellent presentation & communication skills
- The ability to easily build rapport with team members and guests is essential
- An in-depth understanding of all Front Office operations, 4 and 5-star standards & procedures
- Proficient in using Microsoft Office products – Tech Savvy
- Experience with a Property Management System (PMS), Opera desirable
- Must have unrestricted eligibility to work in Australia and hold an RSA
ALL about the role:
You will responsible managing Front Office operations including guest arrival and departure, room inventory and availability, guest service standards and initiatives, loyalty recruitment, and room profitability as well as:
- Confidence in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
- Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
- Adhere to WHS requirements, promptly respond to emergencies, and prioritise the safety of both guests and team
- Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
- Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives
ALL about Accor:
At Accor, we live and breathe our company values. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. As the world's largest and fastest-growing hotel group, we’re reimagining hospitality through a network of more than 5,300 properties in over 110 countries. When you join the team, you’ll become part of that network too. We’re proud to take care of the people who take care of our guests and provide an environment that supports learning, provides worldwide benefits and has fun!
This is your opportunity to make your mark in the Hospitality game with huge opportunities to further grow your career!
