Total 69 pr agent job vacancies in Others category in Australia

• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Attend to other duties as requested by Management and Supervisors.
• Assist GSA’s with guest check-ins and check-outs, ensuring smooth and efficient processes.
• Manage incoming calls during peak times, allowing GSA's to focus on in-person guest interactions.

We’ve already helped countless Australians on their way to home ownership, but now we’re setting our sights on something bigger! We have a vision to become the undisputed destination for Australians to buy and own property, so we’re scaling our approach beyond mortgage broking and expanding into the provision of a Buyer’s Agent service. With this diversified offering, we’re intent on building lifelong relationships with customers and owning the property journey end-to-end.

A unique opportunity exists to lead our inaugural Buyer’s Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million, a trusted national brand, and advanced technology, Aussie is well-positioned to lead in this rapidly growing field. We’re looking for an experienced and ambitious Buyer's Agent Manager to play a pioneering role in revolutionising how Australians find, finance, and purchase property.

As the Buyer's Agent Manager, you’ll lead a dynamic and experienced team of Buyer's Agents, empowering them to deliver exceptional customer experiences and drive operational excellence. Supported by industry-leading data, technology, and processes, your team will guide customers through their property journey, achieving a higher rate of successful exchanges than industry standards.

Key Responsibilities:

• Lead and Develop Team: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team and meet ambitious goals.
• Achieve Performance Targets: Ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives.
• Enhance Customer Experience: Implement strategies to maximise customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.
• Drive Continuous Improvement: Collaborate with leadership to refine processes, boost productivity, and elevate team performance. Provide state- and suburb-specific insights to enhance the team's market expertise.
• Foster Partnerships: Cultivate relationships with internal and external partners, including Broker Operations, Sales, Property Analysts, and other relevant stakeholders to optimise resources and productivity.
• Optimise Platform Utilisation: Encourage and monitor the team's use of the Lendi Platform to enhance customer experience and achieve optimal results.

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

• Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

• Input and process all reservations via our hotel PMS (opera cloud) and using Accor’s RESAweb  
• Responding to guest calls ensuring an outstanding guest experience 
• Have fun in selling our rooms, with a positive approach to maximize yield in both occupancy and rates
• Consistently offer exceptional, friendly and engaging service
• Recommend property facilities and assist guests with information and special requests

• Manage and process all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.
• Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance
• Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences.
• Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests.
• Utilise our reservation system to track bookings and update guest information as necessary.
• Assist in upselling hotel services and amenities to enhance guest satisfaction