- Manage and process all reservations via phone, email, and online platforms with a focus on accuracy and attention to detail.
- Provide exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborate with the revenue lead to ensure that all rates and channels are optimised to maximise hotel performance
- Work closely with hotel operational teams to ensure effective communication leading to seamless guest experiences.
- Maintain knowledge of hotel services, room types, rates, and promotions to effectively assist guests.
- Utilise our reservation system to track bookings and update guest information as necessary.
- Assist in upselling hotel services and amenities to enhance guest satisfaction
