What success looks like in this role: BPO Payments: ? Provide regular feedback to Manager ? National Operations on employee performance. ? Provides regular feedback to Team Leaders and coaching on progress against staff objectives. ? Assists with development of employees. ? Monitors budgets to ensure they are within agreed limits. ? Manages daily site operational activities including timely delivery / collections to and from client. ? Ensures all service delivery expectations are met. ? Reviews workflow to meet production requirements, including volumes and deadlines. ? Streamline work processes to improve efficiency and cost management. ? Monitors accuracy and meeting of KPI?s for devices provided. ? Troubleshoots technical problems and assists with resolution where required. ? Ensures all company policies, procedures and legislation are in compliance. ? Ensures appropriate risk controls are observed by operating staff and participates and co-operates with the risk management and audit policies and procedures. BPO ... Click here to view more detail / apply for MST Agent
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