We’ve already helped countless Australians on their way to home ownership, but now we’re setting our sights on something bigger! We have a vision to become the undisputed destination for Australians to buy and own property, so we’re scaling our approach beyond mortgage broking and expanding into the provision of a Buyer’s Agent service. With this diversified offering, we’re intent on building lifelong relationships with customers and owning the property journey end-to-end.
A unique opportunity exists to lead our inaugural Buyer’s Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million, a trusted national brand, and advanced technology, Aussie is well-positioned to lead in this rapidly growing field. We’re looking for an experienced and ambitious Buyer's Agent Manager to play a pioneering role in revolutionising how Australians find, finance, and purchase property.
As the Buyer's Agent Manager, you’ll lead a dynamic and experienced team of Buyer's Agents, empowering them to deliver exceptional customer experiences and drive operational excellence. Supported by industry-leading data, technology, and processes, your team will guide customers through their property journey, achieving a higher rate of successful exchanges than industry standards.
Key Responsibilities:
- Lead and Develop Team: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team and meet ambitious goals.
- Achieve Performance Targets: Ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives.
- Enhance Customer Experience: Implement strategies to maximise customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.
- Drive Continuous Improvement: Collaborate with leadership to refine processes, boost productivity, and elevate team performance. Provide state- and suburb-specific insights to enhance the team's market expertise.
- Foster Partnerships: Cultivate relationships with internal and external partners, including Broker Operations, Sales, Property Analysts, and other relevant stakeholders to optimise resources and productivity.
- Optimise Platform Utilisation: Encourage and monitor the team's use of the Lendi Platform to enhance customer experience and achieve optimal results.
