People & Culture Manager - Part Time

Naked Wines is on a mission to disrupt the wine industry, benefiting wine lovers, winemakers, and our team members. And we’re after a Campaign Manager to help us do exactly that!

Naked Wines is looking for a dynamic team member to co-ordinate multi-channel initiatives and projects, ensuring the seamless execution of campaigns aligned with the Naked brand.

Join our energetic team and play a pivotal role in our journey to create a better way to wine.

Here’s a bit about us:
Our community of passionate customers, known as Angels, empowers gifted independent winemakers in Australia and New Zealand. In exchange, Angels gain exclusive access to superb hand-crafted wines at incredible prices.

Our innovative approach addresses key challenges faced by talented winemakers, providing them upfront funding, distribution channels, and direct connections with consumers. By streamlining the sales and marketing approach, Naked Wines delivers exceptional value to our customers and supports 65 independent winemakers. Talented, hard-working small business owners who in turn, support growers, farmers and their own local communities.

Naked Wines Australia is based in Manly on Sydney’s stunning Northern Beaches (and remotely too) and of course, you can be assured there is great wine flowing!

We believe in:

• Doing the right thing
• Generating extreme customer loyalty…
• Which generates cash, which can be reinvested in growth…
• Which attracts the best people and the best suppliers
  
  

As a leading player in the direct-to-consumer wine market, Naked Wines is reshaping the way Australians and Kiwis wine. If reading all that fires you up, then you’ve found the job for you!

As People & Culture Manager you will be responsible for helping Naked Wines reach our growth ambitions by creating an exceptional employee experience where people can be themselves, grow, and achieve because they can bring their best into our team!

This position will be a hands-on partner to the leadership team & global counterparts helping to deliver a range of HR activities across the employee life-cycle including recruitment, operations, advisory, administration, training and development, employee engagement, and strategy.

This Role is ideal for someone looking for a part-time role within a great company that campaigns for great culture and growth. Suppose you have a passion for building strong relationships and fostering the growth and development of both employees & managers. In that case, all while contributing to a meaningful mission and being a Culture ambassador, this role is for you.

Some of the initiatives that you will oversee in the Australian business include: 

• Recruitment
• Bi-annual performance appraisals 
• Annual Salary Benchmarking 
• Employee Communication
• Assisting with monthly Payroll
• HR Administration
• Annual Employee engagement survey
• Employee wellness
• D,E&I Agenda
• Organisational Design 
• Performance Management
• Culture Ambassador

This role needs to be a trusted advisor for the leadership team and our employees alike. 

Key Success metrics would include:

• Consistently strong (and continuously improving) employee engagement scores
• Achievement of the annual business objectives
• No vacancies in key roles for greater than 3 months
• Best in class candidate recruitment experience
• Recruitment of extraordinary talent
• Retention and development of our team
• Compliant and best practice employee lifecycle processes

To nail the role you’ll need to be: 

• A strong communicator who is able to build successful relationships
• Driven and have good energy
• Organised with a structured approach to work
• Problem-solving and conflict-resolution skills
• Doesn’t crack under pressure (i.e. laughs, doesn't cry) when holding 12 plates that are spinning at the same time, while standing on the tip of a rocket at launch
• A Naked Wines culture ambassador & role model 
• Strong ownership and  accountability 
• Eager to learn 
• A strategic & innovative thinker who is always looking for continuous improvement areas 

Requirements

• Education: Bachelor degree in HR, business or similar 
• At least 2-3 yrs experience as a HR Advisor, Business Partner or similar

Team & People

You would report directly to the Managing Director in Australia and be expected to develop strong working relationships across the local and global businesses with your peers and Global VP of HR.

• Competitive Salary
• Attractive Performance based bonus plan
• Long Term Incentive Program (Employee Share Scheme)
• Monthly Wine Allowance

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Adelaide on a Permanent full-time basis.

This role reports directly to the Customer Service Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and make outgoing calls to customers to promote our products and services.

Core responsibilities in the role include:

• Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner.
• Proactively making outbound calls to our existing customers to promote our products and services
• Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email.
• A high degree of attention to detail and accuracy while scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities using excellent verbal and written communication skills, including interpersonal skills
• Ability to work to deadlines, KPI's and meet sales targets while working as a team and independently.
• Ability to multi-task and attend to ad-hoc jobs as and when they arise
• Documentation of all relevant information on the CRM to provide clear instruction for field technicians.
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate will possess:

• Experience working in call centre or internal sales environments (essential)
• Demonstrated experience in phone sales and converting enquiries into sales
• Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable.
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multitasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support fellow colleagues.
• Professional, reliable and punctual.
• Accurately enter data into systems.

What is on offer:

• Competitive salary, plus generous bonus/commissions structure to reward individual and team performance.
• A friendly, supportive environment where you can enjoy going to work each day.
• Access to staff benefits and discount program with major retailers and stores.
• Comprehensive training via company’s in-house programs.
• Access to ample on-site car parking.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

If you’re the superstar we’re looking for, and you’re looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

As a Senior Service Desk Agent, you'll look after Tier 2 resolutions being a point of contact to our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible!
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you!

Operating Hours
The operational hours for the Service Desk are Monday to Sunday 6am to 8:30pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.

Benefits

• Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We aim to have everyone ITIL certified in their second year!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

What you’ll bring

Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

You’ll value being part of a team and you’ll also be comfortable working autonomously. We’re looking for someone who is passionate about developing a career in the ever-fast-changing world of IT and someone who truly values the customers they support.

In our successful candidates we are looking for:

• Self-starters who are motivated to further develop their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer-centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
  

If you have any of the following skills and qualifications, this will be advantageous to your application:

• ITIL v3 foundations
• Experience using Service Desk ITSM tools or CRM tools
• Windows 7 through 10
• Microsoft Office 2007 through O365
• Active Directory
• Web browsers
• Web and Mobile applications
• Microsoft Exchange
• Hardware and Software installation
  

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness and ability to obtain a Baseline or NV1 Clearance is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

As a Sales Development Representative Manager with Employment Hero you will be working with your very own team of SDR's, your day will be a dynamic blend of leadership, strategy, and hands-on collaboration. Picture starting your morning with a pulse check on your high-energy SDR team, rallying them for success. Dive into strategic planning sessions, where you'll be shaping innovative approaches to drive lead generation and optimise conversion rates. Expect engaging conversations with top-notch clients and prospects, showcasing the transformative power of Employment Hero's solutions.

You'll be at the forefront of empowering your team, providing mentorship and fostering a culture of continuous growth. With a finger on the pulse of the industry, you'll strategise and implement initiatives that keep Employment Hero ahead in the competitive landscape.

As a Sales Development Representative Manager, you’ll be responsible for:

Leadership and Performance:

• Lead and inspire a team of Sales Development Representatives to achieve and exceed set targets.
• Develop and implement strategies to maximise the efficiency and effectiveness of the SDR team.

Coaching and Development:

• Conduct regular coaching sessions and provide constructive feedback to nurture the professional development of each team member.
• Foster a culture of continuous learning and improvement within the SDR team.

Process Optimisation:

• Streamline and optimise outbound prospecting processes to enhance productivity and results.
• Collaborate with cross-functional teams to ensure seamless integration of SDR activities with overall sales operations.

Lead Generation Strategies:

• Identify and explore new markets, lead sources, and innovative approaches to expand our reach.
• Develop and implement targeted outbound campaigns to drive lead-generation efforts.

Performance Analytics:

• Implement effective reporting mechanisms and dashboards to track and analyse key performance metrics.
• Utilise data-driven insights to identify areas for improvement and opportunities for strategic adjustments.

What will you bring 

Experience:

• Proven track record with a minimum of 5 years of experience in leading and managing SDR teams in a fast-paced B2B environment.

Results-Oriented:

• Demonstrated success in meeting and exceeding sales targets through effective team leadership and strategy implementation.

Analytical Skills:

• Strong analytical thinking and problem-solving abilities to interpret performance data and make informed decisions.

Innovation and Adaptability:

• Ability to innovate and adapt to changing market dynamics, ensuring our lead generation strategies remain cutting-edge.

Communication Skills:

• Excellent communication and interpersonal skills to collaborate with cross-functional teams and articulate the team's achievements and challenges.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes: 

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including: 

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

When you apply for this role, anticipate hearing from us within 72 hours. At Employment Hero, we ensure that every applicant receives a timely response, whether it's an invitation to the first-round interview with our Talent Acquisition Specialist or a notification that your application, while valued, wasn't successful this time. Your time and effort matter to us, and we're committed to keeping you informed throughout the process.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

#LI-NH1

#LI-Aus

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

With a booming business undergoing positive change, the successful candidate will be required to work with and influence a full time and casual workforce to ensure all orders are processed accurately and efficiently and to our DIFOT requirements.

This business-critical position presents an outstanding opportunity for a strong communicator who is process driven, comfortable managing multiple tasks at once and is ready to roll up their sleeves and lead by example. We are looking for someone who has the wisdom and experience to know what must be done next, but who is also comfortable being “on the tools” in order to drive the desired outcomes.

Your Day to Day

• Lead the fulltime and casual workforce and ensure daily targets are achieved for picking and packing of customer orders.
• Lead and manage a support administrators across various functions.
• Act as the escalation point for any Team member, head office sales and/or customer service queries.
• Own and execute the KPI reporting process for the casual workforce ensuring eCommerce KPI’s and daily outputs are published, discussed and utilised as a means of performance management communication.
• Support the development, maintenance, and review of picking, assembly, packing and shipping SOPs.
• Establish and maintain effective relationships with both internal and external key stakeholders.
• Ensure all packing and deliveries are in line with customer requirements.
• Provide a safe working environment ensuring all policies and procedures are adhered to by staff.
• Lead by example, mentor staff and provide active frontline management with pick and pack team members to ensure they are motivated, trained and competent to perform assigned tasks.
• Be available to support weekend shifts during peak trading periods.
• Carry out any other duties as reasonably requested by the HOF.

Your Skills

• Previous supervisory experience within an operations or warehouse environment.
• People management experience and the ability to diffuse conflict and manage day to day incidents constructively and calmly.
• Exceptional attention to detail with a genuine ability to follow processes and procedures.
• Motivated team player and highly reliable with a willingness to do what must be done at any point in time.
• Exceptional leadership skills to inspire and motivate.
• Resilient with an ability to take on board feedback and quickly act on it.
• Ability to build and maintain relationships, with internal and external stakeholders.
• Strong understanding of safe work practices and strive to continually improve safety performance.
• Strong eye for detail and accuracy with the ability to investigate discrepancies and process variances.
• Raise and resolve any unexpected issues that may cause delays with any customer orders in a timely manner.

The Perks

A culture of smart, engaged, values driven people, where everybody’s voice matters.

• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

As a Regional Sales Manager at Dendra Systems, you will be responsible for driving sales in your assigned region and achieving revenue targets. You will play a key role in expanding the customer base and increasing market share.

In this role, you'll be responsible for preparing impressive tender submissions and proposals to secure new business opportunities. You'll collaborate closely with our valued customers and partners to create project plans that align with everyone's goals. Your primary focus will be achieving specific targets and objectives for both existing and new clients. You'll also play a crucial role in providing the business with accurate monthly sales updates and forecasts. Additionally, you'll be expected to exceed quarterly and annual targets, driving our success to new heights.

●       Develop and implement strategic sales plans to achieve business objectives, with focus on short term as long term sales.

●       Identify and pursue new business opportunities in the region, driving sales initiatives to secure business restoring large-scale land regeneration

●       Build and maintain strong relationships with key customers and partners.

●       Lead the entire sales process from prospecting to closing deals.

●       Collaborate with internal teams to ensure successful project implementation and customer satisfaction.

●       Stay up to date with industry trends, market conditions, and competitor activities.

●       Provide regular feedback and reports on sales performance and market trends to senior management.

●       Represent Dendra Systems at industry events, conferences, and trade shows.

●   

Essential

●       Proven experience in sales, preferably in a B2B environment.

●       Strong track record of achieving sales targets and driving revenue growth.

●       Excellent communication, negotiation, and relationship building skills.

●       Strong business acumen and understanding of market dynamics.

●       Self-motivated and results-oriented.

●       Ability to work independently and in a team.

●       Willingness to travel within the assigned region.

●       Proficient in using CRM tools.

Preferred

●       Familiarity with the sustainability or environmental industry.

●       Strong network and connections in the assigned region.

Experience the flexibility of hybrid working

Enjoy 25 days of annual holiday

Be rewarded with a competitive salary and annual benefits

Take advantage of our Employee Assistance Programme

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

Due to rapid growth we are adding 2 new roles to our Customer Service Team which will primarily be responsible for communicating with our customers via our numerous social media platforms.

Main Responsibilities

• Communicating with customers & ensuring customer satisfaction through social platforms on comments and DMs and via emails & live-chat
• Handle customer queries professionally, provide knowledge & solutions and follow up as required
• Ensuring customer profiles & communication is documented

• Provide backup and support to other Customer Service team members as/when requested

• Experience working in a customer service role
• Strong organisational skills, ability to multitask and show initiative
• Comprehensive computer skills with an iMac
• Strong attention to detail
• Knowledge of social media platforms, primarily Instagram & TikTok
• Flexibility to work a rotating roster and extra hours when required

• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year
• Exciting career opportunities
• Onsite gym, weekly pilates onsite
• Kitchen stocked with goodies including fresh fruit and coffee

We’re on the lookout for a marketing-obsessed professional to join Logicalis Australia! Our marketing team’s vision is to be the benchmark of excellence for Logicalis, globally. The Content and Communications Manager will be pivotal in enabling the success of this vision, leading external communications and owning brand-focused always on marketing activity nationally.

This position reports to the Head of Marketing. It plays a critical role in helping us gain recognition in the market as a leading MSP and digital innovator, through the management of numerous initiatives. These include highly effective PR, case study and awards programs, reaching key media outlets, and helping to increase Logicalis Australia’s share of voice, power of voice and brand presence in front of key audiences.

This role will also see you partner with members of the SLT, sales and practice leads, and our technical team to execute a content strategy across our key channels. You will also partner with our agencies and our global teams to ensure strategic alignment and visibility.

The Person

You are a talented and energetic marketing and communications professional with a knack for building rapport and driving outcomes from your relationships. You are a content-obsessed B2B-focused marketer who is passionate about telling powerful and compelling stories, and you could proof and edit content with your eyes closed (but maybe don’t try that…!). 

You possess a successful track record in content development and copywriting, campaign messaging, and have had experience with digital marketing in the past. Ideally you have a background in the ICT channel.

You should be Curious, in that you’re always learning and willing to take on a new challenge. You’re also; Confident – you know what you know, and you’re not afraid to admit what you don’t. And you’re Capable; you know how to get stuff done and you’ll ask for help when you need it. 

Your friends would describe you as a top-communicator, a people-person, and a detail-focused multitasker, capable of managing competing deadlines. 

And can talk to us about your:

• Expertise in delivering versatile communication solutions suitable for a variety of delivery methods

• Experienced in the end-to-end design and delivery of communication & PR strategies

• Experience working with agencies, graphic designers, and other creative support

• Exceptional attention to detail

Accountabilities

Media Relations, PR and Comms:

• Manage local PR agency relationship/s and drive agreed key outcomes across number of media releases, share of voice, byline articles and more.

• Lead the ‘news bureau’ by thinking of creative and interesting ways to bring the Logicalis story to life with a steady drumbeat of “always-on storytelling.”

• Orchestrate Logicalis Australia’s positioning across industry and focused news media through planned, opportunistic, and reactive involvement in stories in partnership with our PR agency.

• Review and proof materials including press releases, briefing documents, bylines and media statements.

• Manage regional research/surveys with relevant stakeholders to drive thought leadership and media coverage.

• Build and maintain strong, positive relationships with influential journalists, with a focus on tier 1 media

• Build public profile of key management personnel, through opportunistic quoting, panel presence and potential speaking engagements to strategic audiences.

• Organise/facilitate media training of key spokespeople as required.

• Own and orchestrate our awards program.

• Support Group and other regions (as required) with PR needs.

• Consult on and support internal comms as required.

• Track and report SOV and other metrics as required to gauge effectiveness of the MR/PR function.

Content and Digital:

• Use storytelling and writing skills to translate Logicalis Australia’s corporate narrative into content assets used for; sales enablement, communications (internal & external), social media, traditional media placements (paid, earned, owned) and campaigns.

• Own the content strategy and drive content development for our SEO program, working with our agency/copywriters and ensuring alignment to our SEO targets.

• Creation of lifecycle email customer marketing programs and journey mapping/working with key business stakeholders to improve customer experience.

• Own our website content and work with our internal web designer to keep the website up-todate and aligned to our strategic business outcomes.

• Assist with the development and management of a thought leadership program including blogs, awards, whitepapers, and articles.

• Assist with the development and management of a customer story program, ensuring a steady beat of local customer success stories.

• Assist with the development and management of partner specific content such as partnership status collateral and reports.

• Develop the public profiles of our Senior Leadership Team

• Tertiary or degree qualification in marketing, public relations, business or communications

• Minimum 5 years’ experience as a marketing communications professional within a B2B environment

• Familiarity with digital marketing including SEO, social (focus on LinkedIn) and email

• Familiar with the Microsoft productivity suite including Teams, Office, Excel and PowerPoint

• Outstanding verbal and written communication skills

Preferred:

• Experience with channel/partner marketing and working with vendors, specifically within the ICT sector

• Experience working within HubSpot or equivalent marketing automation systems

In addition to salary, this role will also earn commission on the margin made from product sales.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

Camplify Holdings Limited (CHL): is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay.

Camplify: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of Australia’s fastest-growing companies, placing #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

PaulCamper: another peer-to-peer van-sharing platform, was founded in Germany in 2013 and has since expanded to Austria, the Netherlands and the UK. PaulCamper was acquired by CHL Group in 2022 and continues to operate from its HQ in Berlin.

MyWay: launched in 2023 – provides a suite of insurance products to RV owners and hirers, giving them the confidence to fully engage with CHL Group’s peer-to-peer platforms.

Together, these three brands form a global group focused on elevating outdoor experiences through scalable tech solutions.

Our culture: from Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

The Role

We're on the lookout for someone to join our awesome Customer Service team. They’re the first point of contact for our owners and hirers (customers) via phone, tickets, and live chat. They help our customers with all sorts of things from finding the right vehicle to hire, helping with listings, verification checks and managing breakdown and accident call-outs.

If you would like to join this incredible team, you’ll need experience in a customer service role (ideally in a call centre). We’re open to your industry experience but insurance, travel, hospitality or retail would help set you up for success. Exceptional communication skills and the ability to actively listen and respond empathetically to customers is essential. You also need to be comfortable thinking on your feet and problem solving. Geographical knowledge and understanding of Australian and New Zealand locations would also be an advantage.

This is a fast-paced role so strong multi-tasking skills and the ability to switch between systems whilst talking to customers is required. This is a full time position working out of our headquarters in Newcastle, NSW. The team is very close-knit, fun and collaborative and sets all new team members up for success with a comprehensive onboarding and training program.

• Able to work a 7-day a week roster (mostly Mon-Fri but some weekends required)
• At least 2 years experience in a customer service and/or sales role
• Experience in a call centre environment (desirable, not necessary)
• Strong communication skills
• Resilience, work well under pressure and within a rapidly changing environment
• Effective time management skills with the ability to prioritise tasks

• Comprehensive training
• Work in a fun dynamic ASX-listed start-up
• Employee Share Scheme
• Van hire and product discounts
• An additional 2 days’ annual leave to go camping
• Employee rewards & recogition
• The opportunity to work with a team of creative go-getters who are passionate about -promoting thousands of vans and endless adventures!

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

The Nuts and Bolts

We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over $1.48 billion, making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, we place great value in the hiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specifically tailored to suit ​each individual’s needs!

​

Why You Want to Join Us – Our Team and Culture,Benefits, Career Growth and Flexibility

We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

• SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.

• BENEFITS – We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you like along with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass!

• DEVELOPMENT – Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.

• OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
• FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
  

About the Role, and Why it is a GREAT Step for You!

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

What You Will Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

About You

• Around (near or over) 2 Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

What are you waiting for! If you are ready to make a difference in Australasia's largest homegrown technology company then apply within today!

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Join a worldwide leading design and system integrator of Intelligent Transport Systems. SICE utilises the latest technologies (developed in-house) in ITS & Tunnel management and control systems.

SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic, versatile and results-oriented Engineering Manager to join our team in Sydney.

Key responsibilities include but are not limited to:

• Offer expertise in integration strategy and contribute to effective project execution, including the management of project-specific activities such as tunnel closures.
• Develop and support commissioning strategies for various projects as required.
• Evaluate and contribute to integration strategies across various projects as required.
•  Define and establish the SICE “Way of Working” when it comes to aligning technical solutions among projects, ensuring well defined and consistent engineering processes within and across projects (e.g.: requirement analysis and traceability, definition of work breakdown structures, design content/phases/COTS, approach to implementation, testing and commissioning), overseeing the selection of tools for projects, such as requirement traceability tools, testing tools, defect management tools, etc., and supporting the establishment and tracking of the above “Way of Working” in all new projects.

• Work closely with local and off-shore SICE’s product team to define, validate and agree required improvements, new functionalities, architecture changes, etc. to conform our product roadmap for Australia.

• Conduct regular audits of technical processes and solutions
• Serve as the technical point of contact for all matters outside project technical issues, including presenting roadmaps and discussing potential new functionalities.
• Propose enhancements to existing clients.
• Support the Business Development team in tenders as required.

The preferred candidate will meet the following requirements:

• Tertiary qualifications in engineering or equivalent experience
• Over 5 years’ of relevant experience in similar engineering management roles, ideally within similar ITS/Tunnels/SCADA projects
• Relevant experience in technical project management, testing and commissioning management within the ITS industry
• Strong knowledge and expertise of engineering processes, tools, and technical solutions within the ITS industry.
• PLC/SCADA architecture knowledge
• Advanced level of use of MS Office tools
• Strong knowledge of testing tools
• Good knowledge and understanding of software development processes and methodologies
• Excellent ability to adjust to new environments and situations
• Strong communication and leadership skills, both verbal and written
• Excellent problem-solving ability and analytical skills
• Ability to work collaboratively as well as autonomously in an efficient manner
• Demonstrated ability to work on multiple projects concurrently.                                                                                                                                                                                                                       

• Be part of large scale infrastructure projects.
• Real opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits such as additional leave entitlements, learning and development, EAP, and more!

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organization dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

We are actively looking for Infrastructure Manager for a permanent position. This exciting opportunity is with a well-established global IT service provider known for its excellence in the industry.

Responsibilities:

• Develop and implement an IT strategy / roadmap in alignment with the company's overall goals and objectives.
• Manage the IT budget, including identifying cost savings and optimization opportunities.
• Oversee the design, implementation, and maintenance of the company's technology infrastructure, including hardware, software, and network systems.
• Monitor, maintain, and optimise the current IT infrastructure.
• Optimise the existing IT infrastructure, networks, cloud, cyber security, and end-user computing.
• Lead a small team to manage and deliver the IT technical infrastructure stack.
• Stay up to date with the latest technology trends and best practices, and recommend new technologies and approaches that can improve the company's IT operations.
• Manage networks and computer systems in the organisation to ensure optimal performance.
• Manage and Maintain Active Directory and Cloud Applications.

Requirements:

• Minimum 10 years of IT experience, with at least 2 years in people leadership and at least 5 years in management of on-prem and cloud.
• Hands-on technical experience with M365, AWS (Preferably), and Networks.
• Strong Infrastructure background (Servers, Storage, Virtualisation).
• Managing a team of two Senior System Administrators and External Vendors.
• Strong experience with Endpoint Management solutions (Windows SCCM, Intune, Endpoint Manager, etc).

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at [email protected].

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

• Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people 
• Strengthen your skills at the intersection of brand/consumer, business/purpose and digital/social PR with a key focus on innovation, big brands and the technology sector 
• Be inspired working on the world’s biggest brand campaigns executing on enviable campaigns in travel/tourism, technology, retail and big name consumer and corporate local brands
• Collaborate with teams across Thrive’s AU/NZ network

Your Opportunity.

As an ambitious Account Manager at Thrive you will play an important role on some of the agency’s most prestigious and highest profile brands in the world along with a local portfolio of accounts. This is a great opportunity to learn and grow with one of the region’s most revered public relations agencies sitting at the intersection of digital, consumer/brand and business/purpose PR, and working across the agency’s network of offices in AU & NZ. 

• You will work with some of the world’s biggest brands in tech, travel and tourism, automotive and more ~ Thrive has an unrivaled portfolio in Australia representing gaming giant Ubisoft, GoPro, ASUS, LEGO, Cisco and others including travel and exciting launches and conferences
• You will have the opportunity to be a part of a team of specialists executing creative and strategic communications and being involved with all aspects of execution and client servicing. 
• You will have the platform to step into challenging new opportunities as they arise across the agencies putting your hand up for passion projects and new business efforts
• Ability to work from other AU & NZ offices temporarily or longer term

Team & clients.

In this role you will work with and learn from some of the smartest  PR & social consultants in the country while contributing to a number of clients who respect and value the work we do. You love multitasking and are driven to successfully lead and manage the day to day running of accounts. You are exceptional at proactive team communication, spontaneous with ideas, a solid writer and will invest time growing your local media network and leveraging the extensive community around Thrive. You love keeping your finger on the pulse with daily news, business and brand news in Australia, love researching and flexing your muscle in media relations and supporting on business development. You love the thrill of delivering high profile events with influencers and integrated social/digital and are curious to learn more about evolving communications methods. You will love ideating and learning how to dial up your creative skills. Most of all, you love being in the detail and part of an exceptional team!

Learn, grow and make enviable local business contacts.

You’ll participate in ongoing learning and development opportunities delivered across the agency including Thrive’s industry first Tech Academy.

You will be thirsty to learn and grow from not only exceptional people around you, but from your clients who will provide unrivaled opportunities on a global and local scale. And, doors will open for you with new contacts and networks as you leverage Thrive’s first-class reputation. 

Your experience, approach & impact.

• 5+ years of experience in an agency, media or inhouse communications role 
• You share our values : you’re passionate, accountable, curious, of high integrity and you thrive on collaboration with a #OneTeam approach. 
• You are positive, have an energetic approach to your work and are a natural problem solver
• You have engaged in some media relations work and understand the media landscape and social media landscape in AU. 
• You hustle internally and externally to get the job done for your team and clients.

This is Thrive. 

Culture is everything. It's a reason why we have a 100% return rate by working parents, have 89% retention of retainer clients, have had consistent leadership for more than two decades, embrace diversity in our workplace and have a myriad of Thrive team and client 'boomerangs'. Thrive has a clear vision and mission to deliver impactful work and we have grown by continuing to diversify and be early adopters of technology and global trends. Thrive is not a ‘hot then not' agency. We are not an ad agency trying to be earned and PR specialists. We are uniquely Thrive helping our people, brands and community to do just that. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands including Blackmores, LEGO, ANZ Group, Temple & Webster, Cisco, Australian Food & Grocery Council, News Corp, Tinder and Harley Davidson.

Thrive values work-life integration including hybrid flexible working (Mondays and Fridays work-from-home) and delivers many benefits including an additional annual wellness leave day, work from any location rotations, Thursday team meet ups, early Friday knock-off, various bonus options and more.

Visit us here for more information - @thrivepr /  www.thrivepr.com.au

CVs to [email protected].

Who are GWA?

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Your new role

Due to movements and growth opportunities, we are seeking a Business Development Manager to join our Melbourne Commercial sales team. Your focus will be plumbers and developers in all facets of residential and commercial construction. This includes individual plumbers, plumbing businesses, builders and developers.

Reporting to our VIC Commercial & Design Manager, a ‘typical’ day will see you developing and maintaining relationships with key external decision makers and influencers to our is embedded and business opportunities are identified across the entire construction market.

Most importantly, you will manage key accounts at a senior level, supporting the sale of all commercial offerings. You will deliver this by assisting in the preparation of budgets and sales targets, ensuring that GWA deliver on agreed targets and growth expectations.

This is a great opportunity where you can bring your passion and experience from within the building and construction industry to help GWA bring to life our purpose.

About you

As a Business Development Manager with a minimum of 5 years’ previous experience from the commercial, building and construction industry, you’ll be:

• Great at developing and maintaining relationships with work colleagues and customers
• Able to influence business leaders, distributors and retailers, to achieve improved commercial outcomes for GWA
• Have excellent communication skills with the ability to engage effectively with internal and external stakeholders at all levels
• Have knowledge of, and skills in, applying the principles and processes in developing and implementing marketing strategies and sales techniques.
• A good understanding of product development
• And preferably hold a Diploma or Tertiary qualification in Marketing Business, Architecture or Design

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

What else do we offer?

• Flexible and hybrid working options
• Competitive remuneration and bonus structures
• Paid parental leave program
• Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
• Bathrooms & More program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

Interested?

Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information please contact Emily Jaajaa, Talent Acquisition Specialist ([email protected])

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris