We have an exciting opportunity for a Technology Adoption & Support Specialist to join the Talent team! This is a key role within the Business Applications team, where your time will be split amongst system adoption, system training and customer support.

Some of what you’ll be doing

• Facilitate training for new starters and refresher sessions on core business applications (e.g., Bullhorn and LinkedIn).
• Create and maintain LMS modules, user guides, and Help Centre articles to support training and documentation.
• Provide level 1 support for core applications, including ticket management, issue resolution, and change request documentation.
• Maintain a registry and manage incident communication, ensuring SLAs are met.
• Develop and maintain communication templates and pipelines for project updates and alerts.
• Collaborate with key stakeholders and stand in for the Change and Technology Manager as needed.

About the Role:

We are excited to be working with our newest Client Partner RING, a leader in the realm of home security, including doorbells and video cameras and celebrated for it’s pioneering innovation and superior quality of Security products.

The primary focus of this team is to engage key stakeholders including (but not limited to) regional area managers, store managers, store staff and customers, demonstrate the features and benefits of Ring products. 

We are currently seeking Casual Territory Specialist to join the team at Creative Activation. Representing the brand in a range of consumer hardware retailers, you will be responsible for driving product sales and creating brand advocacy amongst staff and customers.

Benefits:

• Fantastic Hourly rate available plus car allowance from store to store!
• The chance to work with a market leader in the Home Security space!
• Comprehensive induction training and ongoing field support!

Duties and responsibilities:

• Deliver sales to meet or exceed targets
• Represent our client in a professional manner
• Maintaining merchandising standards on Ring products
• Develop strong relationships with key store personnel
• Report and provide feedback on key field insights and activity
• Manage a territory of stores across the Sydney metro area

To be successful in this role, you’ll need:

• Inspirational and aspirational style that brings the best out of store staff members and delivers exceptional results.
• Driver's license and a car essential
• Weekday availability - 2-3 days would be ideal
• Well presented with excellent communication skills.
• Highly organized and structured with a ‘can do’ attitude.
• Proven ‘people person’ that thrives on delivering exceptional service and results in a positive outcome for the customer, retail partner and client.
• Strong understanding of the ‘Sales Process’ and how to convert customer conversations into sales.

APPLY NOW! 

Why we have this role @ Koala

We are looking for a passionate, collaborative and highly motivated SEM Specialist to join our ever-expanding growth team. In this role, you will live and breathe all things search marketing,, bringing to the team a keen eye for innovation and an innate determination to achieve success across all channels. Data analysis will be an inherent part of your performance playbook and you will approach challenges with curiosity and a problem-solving mindset.

As the SEM Specialist, you will be responsible for managing the campaign output, optimisation and innovation across Google and Bing. You will collaborate closely with the wider growth team to gain insights on customer behavior, and build the foundations of your new user acquisition approach. Using Data, you will define optimal targets and strategies to deliver growth through this key performance channel and execute effective, measurable and incrementality driving tests to drive continued improvements.

If you are passionate about performance marketing, this role offers an exciting opportunity to be an integral part of Koala’s next chapter.

What key responsibilities does this role have @ Koala?

• Ownership of performance from key marketing channels Google & Bing
• Attribution project development to define the role of individual initiatives within each platform
• Developing automated solutions using scripts, and testing of Google Beta & Alpha solutions
• Close collaboration with Google & Bing partners to bring to life first to market projects & tools driving best in class search performance
• Maintaining & defending best practice execution across all campaigns, with a keen eye for detail
• Projecting and forecasting performance based on historical data, cross channel attribution, and testing results
• Managing significant budgets against revenue, profit & new user acquisition targets, seeking growth & efficiency.

• A self-starting, highly motivated approach is essential.
• 4 - 6 years experience across PPC management with e-commerce exposure.
• Previous experience within competitive ecommerce industries is essential
• Experience in working in fast paced team environments, contributing to successful outcomes.
• Strong proficiency in data analysis across Excel or Google suite and google scripts (python, sql experience beneficial but not required)
• Self learner, with extensive experience in testing & learning on the go
• Entrepreneurial mind-set, with a deep understanding of profitability, and customer acquisition tactics.
• A team player with excellent communication and collaboration skills

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• Hybrid working - We’re mixing it up with the majority of days back in the Alexandria Treehouse (office), but with some flex for your life too as needed! 
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

We are seeking a highly experienced Senior Training Specialist to join our Integration team. The successful candidate will be responsible for analysing current content developed by SMEs of our new client platform, crafting a comprehensive syllabus, and structuring the existing content into organized, advanced training modules. The Senior Training Specialist will also lead the delivery of these training modules, ensuring the effective transfer of knowledge and skills across OFX, including operations, compliance and sales.

What you do:

• Conduct a thorough analysis of the current product content and design a detailed syllabus that meets advanced learning needs.
• Transform existing content into structured, engaging, and interactive training modules that cater to various learning styles and mediums.
• Conduct high-impact training sessions for employees, including senior management, ensuring they fully understand and can effectively use the new client platform.
• Establish assessment tools to measure training effectiveness and gather comprehensive feedback to continually refine and enhance training programs.
• Work closely with product managers, subject matter experts, and other senior stakeholders to ensure training materials are precise, relevant, and up-to-date.
• Lead and train the training staff on the newly developed syllabus, track and report on training activities, participant progress, and overall program effectiveness to executive leadership.

We are seeking a highly skilled Technical QA Lead who excels in both manual and automation testing methodologies. The ideal candidate should possess strong leadership qualities to effectively manage a team of QA engineers and ensure the quality and timely delivery of our software products.

This is a Sydney based role and 2 days (Monday + Thursdays) will be based in our new Sydney CBD office. 

What the role will involve:

Leadership and Team Management:

• Lead and mentor a team of QA engineers, fostering a culture of continuous improvement and high performance.
• Provide technical guidance and support to team members, ensuring their professional growth and development.
• Coordinate with project managers, developers, and other stakeholders to prioritise testing activities and resolve issues.

Testing Strategy and Execution:

• Design and implement robust test strategies for both manual and automated testing processes.
• Oversee the creation and execution of test cases, ensuring comprehensive coverage of functional and non-functional requirements.
• Drive the adoption of automation frameworks and tools to optimise testing efficiency and effectiveness.
• Conduct thorough regression testing when necessary to validate software quality and stability.
• Hands-on involvement in testing activities, including complex scenarios and troubleshooting.
• Stay updated with industry trends, tools, and technologies related to QA and testing.
• Evaluate and recommend testing tools and frameworks that align with project requirements.

Join our dynamic Payroll team as a permanent, full time Payroll Specialist. This is a hybrid opportunity, working 2 days a week at Sydney Olympic Park and the rest from home. Be responsible for accurate and efficient processing of payroll, including timesheets, leave, termination calculations, superannuation and other payroll calculations in addition to being the go-to person for payroll queries.

Your responsibilities will include (but not limited to):

• Ensuring timely processing of payroll and relevant entitlements for NRMA Group of businesses.
• Keeping accurate records and maintaining appropriate compliance procedures for easy reconciliation.
• Assisting with relevant HR administration and enquiries
• Providing support with monthly balancing of Superannuation, Payroll, PAYG.
• Processing of Payroll Taxation End of Month.
• Production, review and distribution of EOM and annual Incentive calculation review.
   

What You’ll Bring 

• Prior experience in a similar role (4 years) and demonstrated practical knowledge of payroll processes (automated and manual calculations).
• Experience using largescale payroll systems is essential (specific experience with Dayforce and/or ADP will be highly regarded).
• General understanding of EA/award interpretation and Fair Work requirements.
• Sound experience with Microsoft Outlook, Excel and Word.
• Confident interpersonal and communication skills to be able to effectively partner and support stakeholders.
• Passionate, energetic “can do” attitude and a true team player
• Ability to work in a fast paced environment with a track record of being target orientated.
   

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work   just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you Belong  

At the NRMA we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected. 

From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 

• Certified as a Family Inclusive Workplace 

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.