Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.    
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Operational Risk and Compliance Lead to support the development, implementation, and change management to embed Cuscal's operational risk management and compliance frameworks to ensure compliance with APRA CPS 230 requirements.     

The Operational Risk and Compliance Lead will provide risk and compliance expertise and oversight, ensuring solutions are sustainable and efficient to maintain. Reporting to the Head of Operational Risk and Compliance, the Operational Risk and Compliance Lead will be the primary contact to ensure correct design and embedment of risk policies and procedures and a key conduit to the operational risk and compliance team. 

The key responsibilities of the role are: 

• Provide subject matter expertise and insights on day-to-day risk and compliance design and implement deliverables and contribute to the project’s success    

• Act as a primary contact between the CPS230 project teams and Line 2 to deliver on risk and compliance milestones within timeframes   

• Lead the appropriate design, documentation and implementation of risk and compliance policies, methodologies, taxonomies, risk and control libraries, procedures, templates and tools   

• Ensure risk management policies, procedures and practices are integrated across different framework components such as risk assessment, control management, incident and issues management, ongoing monitoring and assurance, and reporting. 

• Actively participate in, and contribute risk and compliance expertise to, consultation and education sessions with stakeholders  

• Prepare risk and compliance artefacts as required, including consultation materials on risk and compliance better practices, policy setting, methodology and approach. 

• Review and challenge project deliverables to ensure satisfactory quality and compliance with risk and compliance framework requirements.   

• Support business units in their understanding, identification, and management of operational risks.   

• Engage with other Risk and Compliance team members throughout the project to seek input and achieve alignment in risk and compliance framework requirements.  

• Conduct change management activities including business impact assessments, consultation, communication and awareness sessions, and training with the project team and internal stakeholders. 

• Facilitate the mapping of risks, business operations and controls Assist in the assessment, influencing and monitoring of risk culture.  

About You 
To be successful in this position you will have the following skills and experience: 

• 7+ years of experience in operational risk management within the finance and banking industry  

• Solid understanding of relevant industry codes, standards, regulatory obligations, and APRA prudential requirements, particularly CPS230, and CPS 220, 231 & 232.  

• Risk management experience in business resilience, vendor management and Business continuity management.  

• Operational experience in a Banking or Payment Services environment is preferred.  

• Prior experience with developing and/or implementing risk and compliance frameworks   

• Experience in delivering risk transformation changes and initiatives  

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Reejig is seeking an innovative and entrepreneurial Senior/Lead Product Manager to join our remote team in Sydney. In this role, you'll collaborate closely with our founders, align product vision with strategic goals, and ensure our products meet customer needs through data-driven insights and innovative solutions. Your entrepreneurial spirit and collaborative mindset will help drive our product's success.

Key Responsibilities:

• Collaborate with Founders: Work closely with Reejig's founders to understand and execute the product vision, ensuring alignment with our strategic goals.
• Customer Empathy: Demonstrate a deep understanding and empathy for customer problems, ensuring our products are tailored to meet their needs and create incredible user experiences.
• Data-Driven Decisions: Utilize data to test and measure the product's performance, continuously iterating and improving based on insights.
• Cross-Team Collaboration: Collaborate effectively with various teams within Reejig, fostering a culture of cooperation and shared success.
• Innovative Solutions: Work alongside AI and flex workers, integrating cutting-edge technology with our workforce strategy to deliver innovative solutions.
• Category Creation: Be comfortable in category creation, where we are building something very new in the market.
• Growth and Development: Embrace the opportunity to grow with the role as the business expands, taking on new challenges and responsibilities.
• Entrepreneurial Spirit: Bring a builder's mindset and entrepreneurial spirit to the role, constantly seeking new ways to improve and innovate.

• 12 month Fixed Term Contract
• Flexibility and Hybrid working as standard
• Purpose led culture

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As the BCM stream lead for the CPS230 program of work your primary accountability is to document the business continuity plans for Rest’s critical business processes consistent with the Rest BCP policy and framework. The BCP are to be documented in close consultation with the business and in alignment with information security and disaster recovery protocols. You will also be accountable for designing and implementing the future operating model for BCM across the business consistent with the requirements of CPS230 and the associated operational risk management framework.

Key accountabilities/responsibilities include

• Work as a key member of the CPS230 program helix leadership team to understand all aspects of the new CPS230 regime. This includes:
  • Design critical business process BCP template and document BCPs for all critical business processes
  • Define the criteria for the determination of maximum allowable outage for each critical business process and facilitate discussion with the Board to agree settings.
  • Design and develop future operating model for critical process BCM, including testing regime, third party engagement and detailed design of scenarios. This should also include the integration of lower level business unit BCPs.
  • Create implementation plan for new CPS230 aligned operating model
• Whole-of-Business Integration: Champion the incorporation of business continuity principles across all business units, fostering a culture of resilience and preparedness. Collaborate with department heads to identify critical processes, dependencies, and key personnel, ensuring comprehensive coverage within the business continuity framework.
  • Establish key performance indicators (KPIs) to measure the effectiveness of business continuity and resilience initiatives.
  • Conduct regular assessments to evaluate the program's performance against set targets.
• Collaborate with process owners to integrate resilience measures into day-to-day operations.
  • Oversee and support the implementation of business continuity plans, ensuring they are effectively integrated into day-to-day operations.
• Training and Awareness: Design and deliver training programs to educate employees, outsourced partners, and stakeholders on business continuity and crisis management protocols. Foster a proactive and responsive culture that places a high value on resilience.
• Coaching and Capacity Building: Coach and mentor managers at various levels to enhance their understanding of business continuity principles. Build organizational capacity by fostering a culture of resilience through targeted coaching sessions and workshops.
• Continuous Improvement: Establish performance metrics and KPIs to measure the efficacy of business continuity initiatives. Lead continuous improvement efforts based on lessons learned, industry best practices, and feedback from testing exercises.
• Plan and coordinate large-scale business continuity exercises, involving key stakeholders from different business units. Lead meetings to disseminate critical information, discuss strategic planning, and gather feedback on business continuity initiatives. Evaluate the outcomes of exercises, identify areas for improvement, and update plans accordingly.

• The ideal candidate for the role of Business Continuity Manager Lead in a Superannuation environment should possess a relevant tertiary qualification and be able to demonstrate knowledge and experience in the following areas:
• Business Continuity and Crisis Management
• Business resilience and scenario testing
• Emergency Management
• Operational risk management
• Disaster recovery
• Business process management

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

The Healthengine patient experience continues to be a  priority for the Healthengine brand and business. With millions of active users and  bookings across a range of primary healthcare offerings we are looking for someone to lead the charge in improving and maximising the patient experience beyond the booking.

The purpose of the role is to support the overall marketing strategy through excellence in lifecycle marketing. Ensuring we focus on retaining and maximising our owned audiences is a critical lever for Healthengine as we continue our growth journey. This role will uplift  patient comms and lifecycle ensuring we are maximising the tools, audiences and opportunities we have in this space 

Responsibilities:

• Lead Healthengine’s patient lifecycle / CRM strategy and execution, delivering strategically-aligned results
• Identify, plan and manage customer journeys across a range of Healthengine use cases and across a variety of channels such as Email, SMS, In-App Messages and push.
• Continually seek to innovate and optimise our customer lifecycle and cross sell efforts using data, insights and product releases to support delivery
• Create go to market plans from a customer communications perspective for new product releases and campaigns
• Measure and report on key results and identify opportunities to improve our customer experience and impact
• Use of third-party tools like Adobe Analytics and Braze to review insights, create user segmentation and execute campaigns across channels
• Optimise onboarding comms across App and Web Acquisition to improve the customer experience 
• Create and implement a QA processes to ensure accuracy of customer communications
• Work closely with Legal, Product and Marketing teams to ensure perfect consent management, privacy change implementations and regulatory compliance in the CRM space. 

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• +6 years experience in a lifecycle / CRM role with hands-on execution 
• Strong technical marketing skills across CRM / Lifecycle  & marketing automation in tools like Braze, Hubspot or Adobe tools
• Deep understanding of analytics and reporting to ensure effective measurement and attribution of success and learning
• Worked with marketing/ product teams/designers/engineers and understand how to leverage both product and marketing to drive outcomes
• Understand and apply the principles of UI/UX and customer journey mapping
• Ability to create and deliver end to end lifecycle strategies in a fast moving growth business

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.