Vacancy Listing Dates 05/07/2024 to 02/08/2024
Please Quote Reference Number 96668
Experienced TAC Technical Lead
Competitive remuneration on offer
Join the team at Arista Networks Australia Pty Ltd
Arista Networks is an industry leader in data-driven, client to cloud networking for large data centre, campus and routing environments.
We are currently looking for a TAC Technical Lead to join our team in Sydney.
To be considered for this role, you will need to have a BSCS/CE degree and at least 2-5 years' hands-on experience in a similar role.
The ideal candidate will possess the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
Applicants will also have:
- Experience with a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation is a plus.
Tasks will include:
- Act as the first technical contact for engineers, managing technical cases.
- Oversee technical and troubleshooting training for engineers.
- Coordinate with product management on technical training for engineers on new features and hardware.
- Maintain and update technical training materials for TAC engineers.
- Ensure comprehensive technical training for new TAC hires.
- Manage knowledge within the TAC team, ensuring content accuracy and relevance.
- Collaborate with development teams to enhance TAC-engineering interactions and document insights.
- Support proactive technical projects to improve service quality.
- Assist in hiring TAC engineers.
- Facilitate feedback sessions with development and sales leadership to enhance team effectiveness.
This is a full time role working 40 hours per week. Ideal start date is August 5, 2024.
A competitive remuneration aligned with skills and experience will be offered to the successful candidate.
If you think you have the skills and background we're looking for, APPLY NOW and fill in the online application form www.netyourjob.com.au/jobs/96668.php
Please Quote Reference Number 96668
Experienced TAC Technical Lead
Competitive remuneration on offer
Join the team at Arista Networks Australia Pty Ltd
Arista Networks is an industry leader in data-driven, client to cloud networking for large data centre, campus and routing environments.
We are currently looking for a TAC Technical Lead to join our team in Sydney.
To be considered for this role, you will need to have a BSCS/CE degree and at least 2-5 years' hands-on experience in a similar role.
The ideal candidate will possess the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
Applicants will also have:
- Experience with a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
- AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation is a plus.
Tasks will include:
- Act as the first technical contact for engineers, managing technical cases.
- Oversee technical and troubleshooting training for engineers.
- Coordinate with product management on technical training for engineers on new features and hardware.
- Maintain and update technical training materials for TAC engineers.
- Ensure comprehensive technical training for new TAC hires.
- Manage knowledge within the TAC team, ensuring content accuracy and relevance.
- Collaborate with development teams to enhance TAC-engineering interactions and document insights.
- Support proactive technical projects to improve service quality.
- Assist in hiring TAC engineers.
- Facilitate feedback sessions with development and sales leadership to enhance team effectiveness.
This is a full time role working 40 hours per week. Ideal start date is August 5, 2024.
A competitive remuneration aligned with skills and experience will be offered to the successful candidate.
If you think you have the skills and background we're looking for, APPLY NOW and fill in the online application form www.netyourjob.com.au/jobs/96668.php
