The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow-infrastructure with sustainability at its core. We began operations in Beijing in January 2016 and have since grown to 103 approved members worldwide. We are capitalized up to USD100 billion and Triple-A-rated by the major international credit rating agencies. Working with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. AIIB's Investment Operations comprises two regional teams, 1 and 2. Each regional team is led by a Vice President (VP) and reporting staff includes client relations specialists, technical specialists, and bankers. Region 1 is responsible for South East Asia, the Pacific Islands, and South Asia (except Pakistan and Afghanistan), while Region 2 covers Pakistan, Afghanistan, Central Asia, East Asia, West Asia, Europe, Africa and Latin America. The Infrastructure Investment Department is scaling up its support for water sector programs and is looking to recruit experienced and talented water specialists with strong skills in the water sector, i.e., water sewerage and sanitation (WSS) and water resource management (WRM), and wastewater management. The Investment Operation Specialists/Senior Specialists - Water will contribute towards AIIB's overall lending program by supporting the planning, design, preparation, and implementation of projects/programs that will help meet the rapid growth demands of the sector. The Specialists/Senior Specialists will be responsible for the designing, preparing, appraising, and implementing water resources, irrigation and drainage, water supply and sanitation, and water resources management projects. They will play a key role in the operational work of AIIB in the water sector either as a team leader or a member of the team preparing and implementing AIIB water projects. The Specialists/Senior Specialists will also be responsible for understanding and responding to the water sector challenges facing Asia which include the need for more effective management of water resources; efficient water uses to meet the demands in the water and sanitation and irrigation sectors; effective sewerage and sanitation management for pollution control and water quality management, both in urban and rural environments. Responsibilities: Provide technical inputs into the design of projects, leading to technical quality assurance of the projects throughout the project preparation process up to Board approval; Participate in overseeing the implementation of AIIB's water operations with the objective of enhancing quality and accelerating project implementation, with a focus on delivering results; Lead or participate in dialogue with clients and other stakeholders on strategic water issues and the implementation of AIIB's water program; Advise clients on the preparation of technical and feasibility studies and technical design of projects, leading to investment prioritization and cost-effective solutions to water sector investments; Maintain sufficient technical and operational knowledge of individual water sector operations and activities (including those not managed by them) to help identify and resolve project specific or systemic preparation or implementation issues; Conduct project risk assessment of the projects and programs and advise project teams on mitigation strategies to manage such risks; and Carry out due diligence and institutional assessments on executing agencies, including implementation capacity assessments of project counterparts. Requirements: A minimum of 5 to 8 years of relevant work experience (for Specialist, 8-10 for Senior Specialist) in the water sector. The candidate's track record and experience could combine engineering technical expertise in institutional and economic water issues. Extensive international project experience in engineering design and analysis of water projects including in a consultancy role. Experience in water management issues in developing countries in general would be desirable. Proven experience in coordinating and/or managing large or multidisciplinary water programs would be an added advantage. Experience working on or leading teams and or demonstrated potential qualities for leadership. Ability to forge partnerships with clients, co-financiers, and other stakeholders. Organizational and project management skills to conduct day-to-day management of a large and complex project portfolio. Master's degree in a technical field relevant to water, either water supply and sanitation; water resources management; wastewater management; irrigation, flood management and drainage, or other related fields. AIIB is committed to diversity, transparency, and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB members, regardless of nationality, religion, gender, race, disability, or sexual orientation. Join in AIIB's mission to promote sustainable infrastructure investments and to improve social and economic outcomes in Asia and beyond. Previous experience and qualifications will determine the grade and job title at which successful applicants will enter AIIB. ALL CURRENT VACANCIES * Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. ** Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role:

We are looking to grow our People & Culture team with the addition of a People & Culture Advisor. You'll be involved in various aspects of People & Culture, including performance management, learning and development, and employee relations.

What you will do:

• Deliver both strategic and tactical P&C support to employees and managers, including performance management, learning & development, employee relations and diversity, equity, and inclusion.
• Proactively identify opportunities to enhance the employee experience and partner with management to develop and implement innovative and sustainable solutions.
• Collaborate closely with all levels of management, particularly in the tech/product domain, as a trusted P&C advisor
• Build credibility and trust among employees; resolve employee concerns with compassion and follow-through.
• Consult and advise on talent reviews and the annual merit planning cycle.

What you’ll bring:

We're looking for someone who is enthusiastic, eager to learn, and passionate about making a positive impact. If you enjoy being part of a collaborative team and are ready to take on challenges, we want to hear from you. Here's what we're looking for:

• Passion for delivering excellent stakeholder management
• Take initiative to innovate and drive process improvements
• Outgoing personality with exceptional communication skills - written and verbal
• Be a credible activist for our clients, your team and our mission; exert influence to create positive change.
• Previous exposure to DEI strategies.
• Experience in Learning & Development.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria. Welcoming candidates looking to shift their career, bringing fresh perspectives to our team.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.
We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We are redefining markets and changing the perception of Service Management for the enterprise.  Our cloud platform allows the procurement organization to engage and empower their employees, freeing themselves to focus on the most strategic matters.

We’re disruptive. ServiceNow is acquiring new procurement service management customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge.  We seek to employ the brightest and most forward-thinking talent on the planet; we're looking for professionals who aren't content with the status quo—people who are more interested in how things could become.  Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out.

We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better and inspiring each other to be better as well.

As a strategic member of our sales team you will have a major impact on our success. As an Source-to-Pay Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value.  Connecting with your audience, establishing credibility, the ability to learn quickly, along with a start-up mentality is essential. 

What you get to do in this role:

• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Source-to-Pay Operations solution
• Create compelling, credibility, and persuasive conversations that elevate our technology in the marketplace
• Help develop programs that enable our sales colleagues to communicate the value of procurement operations management on the ServiceNow platform
• Establish yourself as both a domain and solution expert for both internal enablement as well as customer engagement
• Be willing to broaden your expertise as we continue to develop solutions for procurement services
• Work with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members
• Stay current on competitive analyses and trends impacting procurement services
• Communicate with both business and technical decision makers
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…

Job Description

 

Sales Operations Manager, Client Engagement

 

Permanent opportunity, Sydney, Melbourne, or Auckland CBD location

 

Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? If so, your future is with Visa.

 

Team Summary

 

Visa’s Vision is to be the best way to pay and be paid for everyone, everywhere. We partner with over 16,000 financial institutions globally to build superior payments products and experiences that enable customers, consumers, businesses, large corporations and governments, to pay or be paid. 

 

Visa’s Client Engagement team oversees our client relationships across a range of leading financial institutions in Australia, supporting our clients to manage and grow profitable payments portfolios. Our objective is to align our client’s goals with those of Visa for the benefit of the customer and for our respective businesses.

 

The Role

 

The Sales Operations Manager is a key member of the Client Engagement team. The role is responsible for supporting the Account Executives to deliver the program of work associated with the clients, driving account governance, and leading the execution of our sales operating model.

 

The role requires strong operational and governance management expertise, underpinned by a solid knowledge of the industry, the clients and Visa.  The role will report to the Director, AuNZSP Sales Excellence and will work collaboratively with the Account Executives and respective client teams.

 

As the Sales Operations Manager, you will act as the key liaison point between Visa and our key clients, overseeing a wide range of projects and client requests, and ensuring that all activities across the various partnerships are carried out in accordance with the agreed sales operations and governance models and in adherence with the client incentive agreements.

 

In this role you will:

• Lead the execution of the account operating model (incl. the governance and operations meetings and processes we use to run accounts) both internally and with the client.

• Manage the tracking and delivery of partnership contract obligations, including responsibility for volume forecasting, incentive calculations and payments

• Liaise with client stakeholders to answer ad-hoc requests (including finance, product, marketing, strategy)

• Manage the governance of any applicable agreements connected to the client partnerships. This includes improving upon the design and implementation of the governance framework and operating model.

• Develop processes and program templates for responsibilities such as incentive activity plans, project management and tracking, issue resolution, risk management and stakeholder management.

• Manage the documentation and recording of all program activities, and management of reporting.

• Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.

• Assist with the coordination of executive immersion programs and study tours

• Ensure compliance in accordance with Visa financial controller processes and procedures.

• Ensure team compliance with internal client relationship management processes, procedures and tools.

• Consistently follow Sales Operations practices and participate in the Sales Operations Practice to uplift the client governance frameworks and operations models across AuNZSP  

 

This role is integral to ensuring our client partnerships are positioned for future success, and that Visa and the client’s joint partnership strategies are executed with excellence. This is an opportunity to make a significant impact in supporting our clients through a period of exciting growth and underpinning the delivery of a range of next generation payments solutions and customer experiences. 

 

Specific skills and experience you may bring are:

• Confident Multitasker. Able to effectively manage and prioritize a range of activities in a fast-paced working environment

• Analytical Thinking. Using analysis and problem-solving skills to deliver actionable insights

• High Impact Communication. Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and succinct manner that drives others’ thoughts and actions.

• Building Strategic Relationships. Developing collaborative relationships to facilitate the accomplishment of work goals.

• Active Contributor to Team Success. Actively participating as a member of a partnership team to move the team toward the completion of goals.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. 

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float  
• Prepare and distribute daily reports 
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program   
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management

As our next Assistant Manager, you will:

• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management 
• Carry out all front office reception duties as required 
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members, when required  
• Organise skills training for Front Office Team Members in conjunction with the Human Resources 
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service

As our next Operations Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners 
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.  
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings. 
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Encourage and foster an environment of open communication and efficiency between Departments and wider Shared Services teams to ensure overall financial success of the Property. 
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Works operationally in the Front Office as dictated by trading patterns and when required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard

As our next Housekeeping Manager, you will:

• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required
• Communicate with all departments to ensure that the Housekeeping department‘s activities are understood and executed
• Assists in the yearly preparation of the budget as required
• Prepares accurate weekly, monthly and yearly reports as required
• Recommends and implement strategies to improve guest comfort
• Participate in scheduled training and development programs provided by the Accor Acedemie / Property to improve self and department standards, and attend departmental meetings as required
• Assist guests with all enquiries handle complaints and provide accurate information to guests about Property facilities and services

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. 

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

 

As our next Night Manager, you will:

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float  
• Prepare and distribute daily reports 
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program   
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management

As our next Assistant Manager, you will:

• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
• Ensure effective communication of new or updated information regarding policies, rates or general Property information 
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management 
• Carry out all front office reception duties as required 
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members, when required  
• Organise skills training for Front Office Team Members in conjunction with the Human Resources 
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service

As our next Operations Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners 
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.  
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings. 
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Encourage and foster an environment of open communication and efficiency between Departments and wider Shared Services teams to ensure overall financial success of the Property. 
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

 

As our next Front Office Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner 
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Works operationally in the Front Office as dictated by trading patterns and when required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard

As our next Housekeeping Manager, you will:

• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes 
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required
• Communicate with all departments to ensure that the Housekeeping department‘s activities are understood and executed
• Assists in the yearly preparation of the budget as required
• Prepares accurate weekly, monthly and yearly reports as required
• Recommends and implement strategies to improve guest comfort
• Participate in scheduled training and development programs provided by the Accor Acedemie / Property to improve self and department standards, and attend departmental meetings as required

Assist guests with all enquiries handle complaints and provide accurate information to guests about Property facilities and services

• Are you passionate about shaping the future of e-mobility in Australia and drive the energy transition?
• Have you got experience in energy or electrical charging infrastructure and multi site project management experience at scale?
• Pivotal leadership opportunity within the NRMA's Energy Team to support the successful delivery of EV charging infrastructure projects.

What You'll Do

As the Head of Capital Works and Network Operations for EV Infrastructure, you will play a pivotal role in overseeing and optimising the successful delivery of EV charging infrastructure projects across Australia.  Reporting to CEO – NRMA Energy, this critical leadership role will drive a small, committed team to deliver this infrastructure against ambitious targets to meet increasing customer demand.

This role is preferably based at our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home and sites across Australia as agreed and required. 

Your responsibilities will encompass:

• Lead a small team of project managers to plan, execute, and deliver EV infrastructure projects within budget and on schedule
• Develop comprehensive and detailed scopes of work (SOW) for EV infrastructure projects, clearly defining project objectives, deliverables, timelines, and quality standards
• Lead price and schedule negotiations with contractors, suppliers, and vendors to obtain the best pricing for materials, equipment and services 
• Manage and develop strategic supplier and partner relationships, including the provision of advice and assistance to key stakeholders on issues pertaining to contracting and procurement activities related to the program of work
• Understanding of procurement and supply chain best practice, commercial law and methodologies for the procurement of goods and services for construction works
• Contractor onboarding and management ensuring they are away of project requirements, safety protocols and performance expectations
• Work with Legal Counsel to develop and maintain Master Services Agreements (MSA) with contactors and vendors
• Monitor and report contract costs, schedules and status to recommend or implement corrective actions as necessary to maximise the profitability of the contract
• Build and maintain a detailed cost stack for each infrastructure project, breaking down expenses into categories including labour materials, equipment and contingency
• Implement quality control measures to guarantee the reliability and performance of EV charging stations, identifying any potential project risks and developing mitigation strategies to ensure project success.

What You'll Bring

You are a highly skilled and motivated individual with a proven track record in driving successful projects within the energy industry, specifically in the realm of EV infrastructure. As the ideal candidate, you will bring extensive experience in planning, implementing, and project management ideally related to electric vehicle charging stations, grid integration, and renewable energy solutions. Your expertise in navigating the complexities of the evolving energy landscape, coupled with a deep understanding of cutting-edge technology in the electronic vehicle sector, will be instrumental in propelling our projects forward. If you are passionate about sustainability, innovation, and making a meaningful impact in the realm of clean energy and transportation, we invite you to apply and be a key player in revolutionising the future of the nation’s energy infrastructure.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Close date for applications is 5pm on Thursday, 25 January 2024.

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

 

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

 

The Nuts and Bolts

We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over $1.48 billion, making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, we place great value in the hiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specifically tailored to suit ​each individual’s needs!

​

Why You Want to Join Us – Our Team and Culture,Benefits, Career Growth and Flexibility

We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:

• SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.

• BENEFITS – We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you like along with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass!

• DEVELOPMENT – Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.

• OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
• FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
  

About the Role, and Why it is a GREAT Step for You!

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

What You Will Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

About You

• Around (near or over) 2 Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

What are you waiting for! If you are ready to make a difference in Australasia's largest homegrown technology company then apply within today!

In this pivotal role, you'll collaborate closely with our Executive Assistant Manager, Director of Food and Beverage, and Food & Beverage Manager, focusing on the seamless execution of Conferencing and Events across various spaces, including the Convention centre, Resort, and other venues. Your responsibilities will span guest relations, team supervision, financial management, equipment coordination, and ensuring top-notch food and beverage service. With a hands-on approach, you'll actively contribute to revenue growth, cost control, and overall customer satisfaction. From overseeing function setups to efficient inventory management, this role is dynamic and central to our guest experience. If you're a dynamic leader with a passion for events, we'd love to welcome you to our team!

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. 

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you. 

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

We are looking for a Design Operation Lead who will help support Canva’s International team comprised of all our locale teams globally.

Sitting in the Design Operations specialty of the Content Creative group, effective project management and well-rounded communication skills are key expectations of this role. The ability to navigate complexity, turning chaos into clarity, will need to be exemplified through project plans, roadmaps, and regular team cadences. Engaging with stakeholders, vendors, & team members form part of this role & will be vital in enabling the team to achieve its goals.

At the moment, this role is focused on:

• Manage the operational structures & processes to ensure we are considering international production holistically
• Strategise across all available production levers to deliver on goals with the most efficient, effective resources
  
  Foster Collaboration and alignment:
• Ensure team-wide alignment and operational excellence by partnering with international leadership team (Design Lead and Strategy Lead) and fostering collaboration with other Canva teams.
• Initiate operational ideas to enhance team efficiency, exploring new ways of working, platforms, and team structures.
  
  Campaign oversight and ownership:
• Oversee day-to-day running of international content campaigns in collaboration with the regional project managers and creative teams.
• Provide oversight and forecasting for resources, ensuring the team is prepared for success and scalability.
• Strategically manage budgets (alongside Strategy Lead), recommend production streams aligned with creative requirements, and collaborate with relevant teams to ensure our output is of the highest value.
• Communicate blockers, resourcing needs, and trade-offs with stakeholders as needed
  
  Leadership on Priority Projects & Initiatives:
• Take ownership of planning, resourcing, and delivery for unexpected, urgent, or complex requirements, coordinating with stakeholders.
• Collaborate with and support other operations team members, ensuring they deliver an exceptional Design Ops experience
  
  Tooling
• Experience with Monday.com and proficient with Google Sheets

You're probably a match if

• You have 10 + years of experience in a project management, design operations or account management role with experience managing multiple complex projects at once
• Proven track record of managing people and running large teams effectively
• Strong working knowledge of the creative process and superb organization skills, seeing projects through from planning to reporting
• You communicate with a focus on a unified mission, balancing immediate needs with long-term strategy for Canva's sustained success.
• Bonus points for experience in managing international teams or localization. Additional advantage if experienced in working remotely, across time-zones, locales, and languages.
• Advertising agency experience is ideal

About the team

Canva would not exist without content. Our templates, photos, fonts, stock media and more play a critical and pivotal role in empowering our users to design anything and publish anywhere. Content has far reaching business impact and is a key driver of user acquisition, retention and revenue

The Content Creative team’s mission is to build the most valuable content library in the world to inspire our users to create their next design. We work collaboratively across the Content & Discovery group, and other groups to identify & implement opportunities to drive user engagement through content. This group will be focused on developing the world’s most inspiring and valuable library of photos, videos, animations, illustrations, graphics, fonts, and more. Working to ensure that our content is Truly Local, the Content Creative sub-group has a global remit to create and acquire the most relevant, high quality content from around the world.

Design for everyone.

We believe in attracting and nurturing world class talent with a focus on diversity, community and career development. In the next 6-12 months, we will be scaling our media spend and creative production to become a household name in America, and the world.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

 

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually. 

Grow your career with Thiess As a global business, we are proud to offer diverse and rewarding career opportunities. We are committed to Thiess being a company which supports great people to succeed, develop their careers, and feel supported to reach their highest potential. We offer a safe and inclusive work environment where our employees feel strongly connected to our values and objectives and where the capability of our people is key to our success. The Opportunity Our client GEMCO, is located in the Northern Territory, on the West Coast of Groote Eylandt. They produce high grade Manganese Ore. The roles are being offered on a FIFO basis from Darwin and Cairns to Groote Eylandt. As our next Health, Safety and Environment advisor, you will work collaboratively towards delivering high-quality solutions and results. This project is being offered on an 8/6 roster, FIFO from Darwin or Cairns.  About The Role In this role, you will;  Coordinate and assist in the implementation of safe systems of work across the project Assist in delivering of the site safety management plans and safety objectives Facilitate and lead incident investigations as required Conduct inspections and audits on a regular basis to identify deficiencies. Monitor compliance to monthly activity schedules and support site leaders in their delivery. Assist with the inputting of key data into site systems for event reporting and ongoing or periodic reporting. Assist with the collation and collection of evidence for internal and external audits. About You Minimum Diploma in OHS and/or Cert IV WH&S Demonstrated experience in open pit mine operations Sound knowledge of the Work Health and Safety Act 2012, the Work Health Safety Regulations 2012 and the Mining Regulations 2020. Lead Auditor Qualification (desirable) Cert IV TAE (desirable) What Thiess Can Do for You Permanent full-time positions  Even time, lifestyle rosters   Full camp facilities provided Thiess’ commitment to training & development Salary sacrifice options – Flights & novated leasing   Range of corporate discounts including health insurance (Medibank), travel & retail products. Referral bonus program – earn $5k for a successful referral  About Us At Thiess, we partner with our clients to deliver excellence in open cut and underground mining in Australia, Asia and the Americas. For more than 85 years, we have operated in diverse commodities, geologies, environments and cultures. Our team uses global insight to optimise solutions and create value for each project, positioning them for optimal efficiency, productivity and cost performance, backed by how we meet our commitments. Thiess is committed to being at the forefront of sustainable mining, leveraging the power of our people and technology to support clients in their journey to more sustainable enterprises. We recognise the value of an inclusive and diverse workplace through our vision of everyone…

Click here to view more detail / apply for HSE Advisor

About you:Environmental Science Degree or equivalentMinimum 5 years experience in an environmental role in the mining or consulting industryGood external and regulatory report writing, review skills and experienceExcellent written and verbal communication skillsStrong knowledge of environmental and mining industry legislation and standardsDemonstrated ability to work efficiently, unsupervised and in a team environmentCurrent Manual Australian Driver’s LicenseConditionsThis position is offered on a 5/2/4/3 residential roster. 12 weeks of transit accommodation, relocation costs and a housing subsidy will be provided to assist you in relocating to Cobar. CSA also provides Pool & Gym Reimbursements to our employees and their dependants.An attractive remuneration package is offered commensurate with experience, as well as a quarterly bonus scheme and the opportunity to access other attractive employee benefits. This is an excellent opportunity to join a dynamic mining operation that recognises achievement and offers genuine career opportunities. LocationLocated an eight-hour drive to Sydney, nine-hour drive to Melbourne, and a three-hour drive to Dubbo, Cobar is a fascinating town rich in mining heritage and natural attractions. Entertainment options include restaurants, pubs, and clubs for dining out. You will be kept busy with a bowling and golf club, rugby and rugby league teams, race club, pony club, Olympic size swimming pool, gym – and more! The town boasts beautiful parks, two reservoirs, picnic areas and playgrounds. The youth club 'Youthie' is a vibrant children’s hub with a games room, gym and weights room, squash courts, sauna, indoor stadium, outdoor basketball court and a skate park.BenefitsYou will be entitled to a comprehensive range of benefits aimed at attracting and retaining our most valuable asset, our people.  We offer competitive remuneration and other financial benefits including medical and insurance discounts, recognition and reward programs, external education opportunities, further development and career pathways, plus use of CSA Rewards, our online rewards platform which provides access to discounts or cashback offers for 100s of retailers. For further information please contact Molly Lee, Human Resources via [email protected] Applications will only be accepted via Seek and close Thursday 4 January 2024. Shortlisting will occur throughout the advertising period – apply now.CSA Mine is one of Australia’s longest operating copper mines with a history stretching back almost 150 years. At 1.9 kilometers deep, CSA is the second deepest copper mine in Australia and the third highest copper grade in the world. Located near the NSW town of Cobar, CSA Mine employs around 550 people and produces approximately 40,000 tonnes of copper concentrate per year. The ore is mined and processed on site and then transported by rail 700km to the Port of Newcastle for export. CSA Mine was acquired by Metals Acquisition Limited in June 2023.CSA Mine is looking for a Environmental Advisor to join the team. You will work in a team…

Click here to view more detail / apply for Environmental Advisor

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role

We’re seeking an experienced Software Analyst with experience in designing, developing and implementing cloud solutions on AWS platforms. You will have sound knowledge of cloud maintenance, application deployment experience, developing operational excellence for our clients will be key to help building out a successful team.

As a Software Analyst for FIS you will work closely with our global engineering team to identify and implement the most optimal cloud-based solution for our major global clients. You will also:

• Participate in all aspects of the software development lifecycle for AWS solutions including planning, requirements, development, testing and quality assurance

• Engage with application developers throughout the full development life-cycle – from inception and design to deployment, operation, and iterative development.

• Experience working on large scale implementation projects with multi-national clients and multiple stakeholders across the business

• Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design.

• Manage cloud environments in accordance with company security guidelines.

• Participate in all aspects of the software development lifecycle for AWS solutions including planning requirements, development, testing and quality assurance.

• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.

• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary.

• Identify, triage, and automate systems. Evolve systems by pushing for change that improve reliability and developer velocity.

• Ensure security and auditing of the client environments.

What You Will Need:

• Three or more years of experience in designing, developing, and implementing cloud solutions on AWS platforms.

• Experience with database architecture, EKS/AKS, Kubernetes, docker, akamai, ServiceNow ticket management, Terraform, CI/CD

• Experience working with Linux/UNIX, Docker, Windows

• Proven ability to collaborate with multidisciplinary onshore and offshore teams of business analysts, developers, data scientists, and subject-matter experts.

• Hands on experience developing and engineering software and consumer facing applications.

• Familiarity with Domain Driven Design and Event Driven Architecture

• Experience working with SQL Server databases.

• Experience working in a distributed, cloud-based environment using Azure/AWS (Docker/Kubernetes)

• Experience with modern SDLC tools, branching strategies, and ability to develop and enforce CI/CD practices.

• Systematic problem-solving approach with excellent communication skills and a sense of ownership and drive

What We Offer You:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech working on significant projects with major global brands in

• Hybrid, flexible and collaborative work environment

• Competitive salary and benefits including medical and private insurance along with employee share scheme

#LI-TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As the Operations Manager you will be working a key Client account, managing 11 locations across Australia & New Zealand to ensure operational, financial, health & safety and quality KPI's are being consistently met across the scope of our contract.

You will have the ability to foster strong working relationships and oversee all aspects of service delivery. 

You will  have a consummate understanding of corporate hospitality management and a focus to drive operational performance across food services and Soft FM services.  Your experience and commercial savvy will allow you the capacity to seamlessly absorb potential new Client sites within the sector longer term.

Duties will include: 

• overall management of business activities across sites within your portfolio
• oversight of relevant food Safety and HSE legislation requirements
• ensure operational budgets & KPI's are met or exceeded
• support in the management of a geographically spread team

Who are we looking for?

You are passionate about providing excellent customer service with proven experience delivering contract services to key strategic corporate clients.  You have experience leading and managing a catering teams and have excellent stakeholder management as well as strong negotiation skills. 

• Highly developed MS Office skills including PowerPoint
• Demonstrated ability to manage and deliver on challenging key performance indicators
• Strong understanding of Human Resources management
• Good financial literacy
• Demonstrated experience managing food services
• Strong record of successfully managing HSE performance

 Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

Operations Delivery Officer Req. Id:  6870 Date:  2 Jan 2024 Location:  Brisbane, QLD, AU, 4000 Company:  Queensland Rail The Operations Delivery Officer is a part of a team responsible for the efficient and cost-effective rostering all station customer service employees across the SEQ network as per the master rosters, business rules and legislation. What Queensland Rail has to offer Permanent full time role based at Bowen Hills Attractive salary starting at $108, 869 plus up to 12.75% superannuation Free Citytrain travel to and from work About the role Planning and building rosters for Station Customer Service. Checking fatigue compliance of rosters. Ensuring rosters and allocations meet industrial agreements. Providing regular reporting to leaders based on KPI’s. For further details please view the Position Description. About you Must be available to work across a 24/7 rotating roster. Strong written and verbal communication. High level of problem solving and organisational skill. The ability build relationships with both internal and external customers.      Strong knowledge of excel. FAID and IWAI knowledge desirable Sounds great! What’s next? Please apply to Operations Delivery Officer (6870) via our website by clicking onto the 'Apply' button by 11:59pm (GMT 10:00 Brisbane) Monday 15th January 2024. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.   Supporting a Diverse Workforce Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences.  We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Jelena Nikolovski via the email below. To learn more about this Queensland Rail career opportunity please contact Jelena Nikolovski with your specific enquiry on [email protected].  Please do not email your application. We can only accept applications received via our website.

Click here to view more detail / apply for Operations Delivery Officer

Your role is responsible for developing and reviewing resilience and recovery policies and programs for Queensland that align with emerging national and international policy directions to strengthen disaster resilience and recovery. This role requires effective relationship management and leadership across key stakeholder groups including national, state and local governments. Develop and advise on strategic disaster resilience and recovery policy for Queensland to achieve organisational objectives and strategies that align with emerging national and international policy and trends. Contribute to, lead and coordinate the preparation of corporate documents, briefings, reports, submissions and projects. Contribute to the management of organisational commitments resulting from external reviews relating to policy decisions. Identify, analyse and progress strategic issues and formulate innovative and workable solutions and strategic advice to the Manager, Director, senior management team and key stakeholders. Provide timely advice and develop accurate briefings and reports for the senior management team regarding key strategic projects and policies. Liaise with, provide advice and respond appropriately to internal and external stakeholders on matters that relate to resilience and recovery policy. Provide project management assistance across resilience, risk reduction, funding and mitigation activities to ensure project milestones are achieved. Provide executive support to key committees and attend stakeholder meetings, incorporating learnings into organisational projects and policies. Undertake research, analysis and engagement on cross-jurisdictional, national and international approaches to specific recovery, resilience, risk reduction, funding and mitigation issues, seeking to identify emerging best practices. Independently plan, draft and deliver standard or routine policies on behalf of the organisation, ensuring the resulting documents are delivered to organisational and stakeholder expectations of time and quality. Develop and maintain collaborative and productive relationships with external stakeholders across national, state and local governments, the research sector and private industry. Undertake related and other duties of equivalent complexity as required. To enable us to assess your suitability, your application must include: your current resume (maximum of 3 pages and should include at least two referees) a brief letter (maximum of 2 pages) telling us why you are interested and what you'll bring to the role. Consider in your response the ‘What we're looking for' and ‘Your Contribution' above'. This response should not be a restatement of your resume. This role requires attention to detail, so it is important that your application meets the above requirements.This is an outstanding opportunity to be part of building a more disaster resilient Queensland. Before applying we encourage you to find outmore about QRA by visiting our website. ***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.

Click here to view more detail / apply for Senior Advisor (Resilience Policy), Queensland Reconstruction Authority

So, why join us? You will be working for: an organisation that connects Queensland through integrated transport systems a department that contributes to the well-being of the larger community an employer that values your talent, skills and knowledge and encourages you to excel in your chosen field. Transport and Main Roads adopts a variety of approaches when developing its people by using: induction programs training and development opportunities management and leadership programs tailored to different levels of staff paid tertiary study (subject to approval). We can offer you other benefits such as: a flexible 36.25-hour working week work and life balance including flexible work arrangements generous leave, including 4 weeks annual leave annual leave loading 2 weeks sick leave per year long-service leave after 7 years maternity and paternity leave generous superannuation (employer contribution of up to 12.75%) salary sacrificing Desirable qualifications and conditions: Experience and success delivering quality written communication and media materials and executive correspondence Success with managing competing priorities, achieving outcomes within tight deadlines and a strong commitment to customer service. Strong communication and interpersonal skills enabling you to develop effective working relationships and contribute to a high performing team. Experience providing guidance and advice in order to develop knowledge and capability in others. A current drivers' licence. A degree in communications, public relations, journalism or marketing. Applications to remain current for 12 months. Job Ad Reference: QLD/536803/24 Closing Date: Thursday, 18th January 2024

Click here to view more detail / apply for Communications Advisor, Transport and Main Roads

As Principal Advisor, you will have the opportunity to, but not limited to: Represent the department on committees and working groups. Contribute to the development of new directions in vehicle standards policy and legislation. Identify, evaluate and develop opportunities to improve and streamline current legislation, systems and processes. Prepare high level policy documents. Promote and ensure compliance of work or project team(s) with public sector legislation, standards, policies, practices and procedures. To be considered suitable for the role you will be able to demonstrate: Highly developed written, presentation and interpersonal communication skills. A track record in effective collaboration and consultation with internal and external stakeholders. Appropriate research methodologies when developing policy. For more information on this exciting opportunity please read the Role Description with the Applicant Guide. We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process. Should you have any questions regarding this role please contact Anthony Brown on 07 3066 5502. Applications to remain current for 12 months. Job Ad Reference: QLD/536806/24 Closing Date: Thursday, 18th January 2024

Click here to view more detail / apply for Principal Advisor, Transport and Main Roads

In the role of Senior Policy Advisor, you will be accountable for the delivery of policy advice, and the development and delivery of policy initiatives which strike an appropriate balance between safety and red tape reduction. Accountabilities include but are not limited to: Researching complex policy, legislative and systems issues. Contributing to the development, implementation, evaluation and continuous improvement. Providing expert advice on complex policy, legislative and systems issues. Representing the department on committees and working groups. Preparing high level policy documents. To be considered suitable for the role you will have: knowledge, skills and experience in a mechanical/vehicle/engineering functional area. highly developed written, presentation and interpersonal communication skills. a track record in effective collaboration and consultation with internal and external stakeholders (e.g. other government agencies, industry groups and the community) to achieve mutually beneficial outcomes. A track record in utilizing appropriate research methodologies when developing policy, and ability to critically analyse source material. For more information on this exciting opportunity please read the Role Description with the Applicant Guide. We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process. If you have any questions, please contact Anthony Brown on 07 3066 5502. Applications to remain current for 12 months. Job Ad Reference: QLD/536802/24 Closing Date: Monday, 22nd January 2024 

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About the business unitThe Study Queensland & Migration Queensland division, housed within TIQ, plays a crucial role in attracting and growing Queensland's global talent. Study Queensland is responsible for fostering sustainable growth in Queensland's international education and training sector, working in collaboration with schools, TAFE, private colleges, English language providers, and universities. Migration QLD actively participates in the Commonwealth Government's State Nominated visa program, sponsoring skilled and business migrants to invest and create employment opportunities in Queensland and to address in-demand occupations in various QLD industries. Migration Queensland is also responsible for delivering a Skilled Workforce Attraction Office (SWAO), a new initiative under the ‘Good people. Good jobs: Queensland Workforce Strategy 2022- 2023'.Your contribution (key responsibilities and accountabilities)To be successful in this role you will: Lead and manage the business planning activities for the Study Queensland & Migration Queensland units in accordance with relevant practices including managing efficient business systems, processes budget and financial management. Manage, plan, co-ordinate and/or monitor major significant projects, reporting processes and policy initiatives on behalf of the General Manager and in conjunction with SQ/MQ policy teams. Research, prepare and/or coordinate and review submissions, briefing notes, reports and correspondence on complex issues, key business priorities and operational issues including matters for discussion with the TIQ Board, Minister and other key public and private sector stakeholders. Provide administrative and advisory support to the General Manager with regard to incoming correspondence and preparation for meetings. Lead and oversee day-to-day operations of the directorate support team ensuring that Study and Migration Queensland teams are well supported. Provide written and verbal advice and communications on strategy and reporting activities to high-level stakeholders including Ministers, the TIQ Board and TIQ senior management. Prepare and/or co-ordinate reports, ministerial correspondence, board information papers, submissions, briefing notes and correspondence on a range of corporate issues. Represent TIQ at stakeholder meetings as required, and apply high-level negotiating and influencing skills to gain consensus and support from people with differing views. Identify and implement business improvement initiatives and innovative approaches to increase effectiveness. Establish and maintain effective communication strategies, protocols, stakeholder negotiation and liaison activities across cultures and other private and public sector organisations. How to applyIf you think this role is for you, you can submit your application via www.smartjobs.qld.gov.au. Make sure you include the following: A current resume, with the names and contact details of two (2) referees with a thorough knowledge of your competencies for this role. One of whom should be your current or immediate past supervisor. A cover letter (maximum 2 pages) telling us why you are interested in this role. This is your opportunity to tell us about yourexperience, what makes you the best person for the role and how you meet the key capabilities…

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The 3PCM Business Improvement and Support Team (the Team) provides first level support for all business users of the 3PCM Solution. The Teamwork in partnership with the Managed Services provider on the following services for 3PCM: Access Management; Change Management; data management, Incident Management, Requirement for Change, and Interface Management. Some of your responsibilities will include: Manage 3PCM information system projects in accordance with established departmental and project management frameworks, methodologies, and policies. Assess and recommend business process improvements and support for 3PCM and their implementation including coordination with business areas on 3PCM system-related changes. Conduct high level analysis, advice and feedback to project sponsors, project stakeholders and relevant departmental business representatives. We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following: Extensive experience using 3PCM (or similar), Microsoft Excel and Power Bi. Comprehensive knowledge and practical experience using 3PCM (or similar) with the proven ability to collaborate and engage various business areas in TMR in relation to incident management and requests for change. Strong ability to embrace change within an ICT environment with the technical ability to understand and manage systems using the Agile Methodology. Excellent written and verbal communication skills to liaise with stakeholders and provide advice regarding the system, system definition, development and implementation activities and the development of business processes. Additional Benefits this role offers: Work and life balance, including 'flex time' and flexible work arrangements with hours that suit you and a working from home option. Work with a supportive team, with a high level of training and development invested in each staff member. Generous leave and superannuation. We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will be better enable you to shine. Applications to remain current for 12 months.

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Senior Customer Strategy Advisor Req. Id:  6858 Date:  20 Dec 2023 Location:  Brisbane, QLD, AU, 4000 Company:  Queensland Rail Queensland Rail's purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting communities through a modern, world-class rail service. We are currently seeking a Senior Customer Strategy Advisor (AS6) to join the Customer Insights & Strategy team on a permanent basis.  This role is based in Brisbane CBD with starting base salary is $125,001 plus 12.75% superannuation. About the role Reporting to the Team Leader, Customer Strategy, the Senior Customer Strategy Adviser will be responsible for: delivery of strategic customer experience initiatives. the development and delivery of customer experience related communication and engagement plans. management of customer experience documents and engagement platforms. Please see position description for a full list of responsibilities:   Senior Customer Strategy Adviser Skills and Experience Required: Customer experience – knowledge of the theory and practice of customer experience methodologies gained within a large organisation (customer insights client-side) or market research consultancy (essential). Project management – proven ability to manage delivery of key customer experience initiatives with enterprise-wide impacts, including vendor procurement and management (essential). Communication and engagement management – extensive experience developing and implementing communication and engagement strategies underpinned by strong written communication and presentation skills (essential). Communication tools – Substantial skill in the use of contemporary office software, including Microsoft Word, Excel, PowerPoint and common data visualization software such as Tableau and Power BI (essential). Change management – change management experience gained within a large and complex organisation (desirable). Lifestyle & Work Benefits at Queensland Rail: Four weeks annual leave, as well as other leaves and flexible working opportunities to help balance between work and personal commitments. Free travel to-and-from work, as well as access to discounted and/or free rail travel for off-duty travel on the City or long-distance travel networks. Access to QR's competitive Employee Benefits 1 Team Values, Diverse and Inclusive working environment. Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs. Professional and leadership development opportunities and ongoing support to develop your experience and skills.       Access to Fitness Passport – a discounted workplace health and fitness program giving you and your family unparalleled access to a wide range of gyms and pools throughout the state.   We pride ourselves on our Safety Culture, we ‘work safe’ so that everyone goes ‘home safe’. How to Apply: Click the “Apply” button to submit your resume and cover letter (explaining why you’re a good fit for this role) by the deadline: 11:59 PM on Tuesday, 16 January 2024. Please do not email your application.…

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