Date Posted:

2023-11-23

Country:

Australia

Location:

LOC7026 : 4/78 Hattam Street, Bendigo VIC 3539, Australia

We are looking for a Repairs Service Technician based in Regional Victoria – Bendigo. This is a permanent role and reports to the Regional Victoria Area Manager.

You will work closely with other Service Technicians, Mechanical Fitters, Installers, Adjusters, Trade Assistants, Field Engineers, and Service Coordinators.

Why join OTIS?

• Robust compensation and benefits packages

• Access to funded study schemes such as our industry-leading Employee Scholarship Program and Educational Assistance Scheme

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

Key Responsibilities for You

• Performs service, repairs, and maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.

• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers.

• Provide electrical and mechanical training to apprentices and sub-contractors.

• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators.

• Perform upgrades and repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and accordance with the relevant Award and /or Enterprise Bargaining Agreement.

• Liaise with customers and submit leads using Otis-provided applications.

• Standby and after-call-back coverage (if applicable)

Key working relationships - Internally and Externally

• Works closely with the Field Engineers, Service Mechanics, Branch and Operations Managers.

• Liaises with functional management at other Otis entities and headquarters.

• Represent the Company with major customers, suppliers, and the public.

• Work closely with the Sales Team, including Sales Account Representatives, Sales Managers, and Sales Coordinators (where relevant).

• External stakeholders include customers, building owners, managers, independent and government agencies, unions, consultants, and suppliers.

What You Will Need to Be Successful

• Have Electrical qualifications as relevant to the role.

• Minimum two (2) to five (5) years’ experience within the Lift Industry.

• Extensive electrical and mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.

• Has the ability to perform knowledge transfer on information and skills through training.

• Demonstrated fault-finding and problem-solving skills.

• Strong English language skills, both verbal and written

• Intermediate knowledge and experience using technology, including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

• Highly organized, structured, and able to handle multiple tasks and competing priorities.

• Attention to detail and results-driven.

Do you know someone at OTIS? 

If yes, let's get them to submit your interest as a Referral. Tell them about this role! If you are an overseas candidate with lift experience and are interested in this opportunity, please get in touch. 

Key Benefits 

• Robust compensation and benefits packages 

• Be part of the Forbes 2023 World's Best Employers. 

• Meaningful career opportunities for people to grow through excellent Learning programs. 

About OTIS

Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.

Our Gen2® elevator system, energy-saving ReGen™ drive technology, and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.

We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!

The health and safety of our employees is our top priority. We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

These duties are not meant to be all-inclusive and other duties may be assigned.

• Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers. May work with other types of equipment on occasion such as hydraulic hoses, small diesel engines, etc
• When attending to customer’s sites make every effort to repair machines on site limiting the need to transport the machines off site
• Be available to travel including overnight accommodation when requested
• Responsible for completing all appropriate paperwork and inspection forms required by JLG policy, ANZ Standards and customer and/or site requirements in a timely manner
• Responsible for notifying the Field Service Coordinator if repairs or services can’t be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote
• Providing a superior level of customer service
• Liaising with technical support including the interpretation of manuals where required
• Conduct van audits and stock takes
• General administrative duties relevant to the role including entering accurate job notes
• Generating sales and service leads where possible and collaborating with the team
• Maintain personal retail labour utilization rates as per target
• As a Field Service Technician you are also required to carry out general duties from time to time as requested by management

MINIMUM QUALIFICATIONS:  

• Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous
• Ability to effectively communicate both written and verbal
• Ability to establish rapport with internal and external customers
• Drivers licence
• Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities
• Ability to travel 25%

PREFERRED QUALIFICATIONS: 

• Trade qualification in elevating work platform technology, heavy vehicle, diesel, automotive, auto  electrical or related field
• Strong organizational skills with exceptional follow through and attention to detail.
• Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
• Ability to work in a fast-paced environment where requirements are constantly changing.
• Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email
• Working at heights license

PURPOSE OF JOB: The Internal Import/Export Customer Service will act as a liaison, provide product/services information and resolve any emerging problems that clients might face with accuracy and efficiency for product being imported and exported. The target is to ensure excellent service standards and maintain high customer satisfaction by responding to Local & Export customers' enquiries and be a conduit for technical assistance within one to two business days. JOB RESULT AREAS: 1. Ensure ALL Export Orders collated and sent to the WH for packing within 12/24hrs or receipt 2. Create and administer ALL Export Documentation (Express - AIR/OCEAN) (SLI's for WH, Logistics, Trade Compliance) 3. Demonstrate urgency by answering Local & Export customer inquiries in an efficient and productive manner to ensure responses within 1 to 2 business days. 4. Provide "first time" answers to ALL customer inquiries. 5. Strive for continuous improvement through problem identification and resolution. 6. Customer and Distributor satisfaction 7. Maintenance and follow up on distributor agreements. 8. Attend incoming/outgoing mail and office supplies purchases PRINCIPAL ACTIVITIES/DUTIES: Take reasonable care of own health and safety and other persons who may be affected by their acts and omissions as required under OH&S legislation. 1. Order Management on ALL export orders 2. Create and administer ALL Export Documentation (SLI's for WH, Logistics, Trade Compliance) 3. Process and respond to customer enquiries, deductions, requirements, complaints, and other needs in a professional and courteous manner IE: shipping errors, entry errors, traffic issues (logistics) 4. Provide Customer Service Support by troubleshooting advice to all end users and distributors who request it on Graco products and standard applications. 5. Creation of Customer BO reports for NZ Sales Team 6. Assist in the management and procurement of products by liasing with production and planning (US Based) 7. Prepare quotations in response to inquiries for pricing and product availability. 8. Make promise date commitments to customers as required and follow through to ensure that commitments are either met or the customer receives as much advance notice as possible. If backorder delivery cannot be met then search and offer an alternative/substitute within the technical scope. 9. Coordinate all communications relative to routine quotes, including price information, sales leads, and delivery time to 10. Directly communicate with end users, distributors, (EXPORT) sales, via phone, Partner Portal (Internally developed system). 11. Build a reference library containing technical data to expedite the resolution of customer enquiries. 12. Develop and maintain good customer relations to consolidate Graco's market leadership. 13. Document and manage equipment sales leads and ensure they are delegated to the relevant GAU sales manager for follow up. 14. Engage in a continuing program of learning in order to: a) Improve and broaden knowledge of products, applications, technology, sales and prices, etc. b) Acquire knowledge of competitive product line, product information, catalogues, advertising, pricing, etc. c) Acquire knowledge of customer organization, purchasing, distribution, merchandising, and promotion programs. 15. Coach and mentor Distributors in the "Graco" equipment, parts and literature order process. 16. Manage ALL EXPORT customer service filing - ie - orders, records enquiries and build and improve on current processes. 17. Assist in management and procurement by liasing with production and planning (US Based) 18. Communicate distributor special requests to shipping. 19. Perform any other responsibilities as directed by supervisor. 20. May support Sales personnel for major Trade shows if required. 21. Maintain invoice files and extract freight invoices for payment POSITION REQUIREMENTS: Essential:

Ability to problem solve using internal tools developed to assist our network
Flexible work attitude
PC knowledge and Data entry skills.
Good command of English.
Excellent communication, presentation and interpersonal skills.
Assertive telephone skills
Good Knowledge of Microsoft Office software ( Word/Excel/PowerPoint)
Good communication skills and professional and friendly attitude
Minimum 2 years' experience in a similar position
Team player and ability to work in a small office environment

Desirable:

2-3 in a Customer Service Call Centre
Distribution experience
Graco product knowledge
Related industry experience
Oracle Order Entry


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services to help make their D.I.Y dream a reality. For more insights into the role, we encourage you to visit your local store to get a feel for what it might be like to become part of the Bunnings team.What’s involved:   Provide our customers with the best experience across the store    Be responsible for stock management, whilst ensuring a clean and tidy work environmentServe customers via our checkout registers Work as part of a supportive and inclusive team who make a difference to the community and have fun along the wayWho we’re looking for: We’re looking for team members who are passionate about helping others and are keen to learn and grow. The path within Bunnings is yours to build - you could become the next future leader, product expert or trade specialist in-store, and we are committed to giving you the skills and showing you the ropes throughout your journey. Whether you have a green thumb, are into D.I.Y., looking for your first retail role or even a change in career, we would love to hear from you! You’ll need:   A genuine passion for customer experience  To be able to approach, connect and confidently interact with customers  An eagerness to learn about products and services  To act with integrity, be safe and do your best  The availability to work flexible hours (including late nights, early mornings and weekends) Interested to apply?     As part of the recruitment process, you will be required to complete an online chat interview. This will take you just 20 minutes and will need to be completed within 24 hours of submitting your application. Once you've completed it, you’ll receive a personality profile which will tell you a little bit more about yourself.   If successful, you will then be invited to complete an online video interview by email. Don’t worry,…

Click here to view more detail / apply for Customer Service Team Member

Field Service Diesel Technician / Mechanic Horsham, Vic We are seeking a trade qualified Field Service Diesel Technician to join our William Adams team based out of our Horsham branch. This is a full-time permanent position, working a 5 x 2 (Monday - Friday) roster.  If you enjoy the challenge of delivering outstanding customer service and problem solving, while ensuring value for money for our customers, this could be a perfect fit for you. Your typical day will include: Onsite technical troubleshooting and fault finding including; diagnostics, repairs and maintenance on Cat equipment and their components; hydraulics, transmissions and engines    Providing outstanding customer service to our loyal customers Compiling and completing accurate reporting Working autonomously to manage your time and maximise efficiency Maintaining a safe and clean work environment Liaising with our internal service and parts department Maintaining a William Adams service vehicle ABOUT YOU  To be considered for this role you will have the following skills, experience and attributes: Be a qualified Diesel Technician with extensive experience with Caterpillar machines (or similar) Be able to service customers and their equipment to a very high standard Have advanced mechanical diagnostic skills with Cat computer diagnostics knowledge (great to have)  A proactive and positive attitude, with strong work ethic A strong commitment to safety, health & environment procedures Hold a current Drivers and Light Rigid Licence (heavy vehicle licence is also highly regarded) Proven ability to be self-motivated and to work unsupervised WHAT IS ON OFFER?... A base rate up to $42 - $48 per hour (dependent on roster & skill level) Allowances Leave Loading Super Uniforms (laundered) PPE Tool Loans (interest free) Fully equipped service vehicle Overtime (plenty on offer) RDO for 5x2 roster OEM Tooling Cat parts store discount Ongoing training & development Relocation assistance up to $5000 for eligible candidates Flexible family friendly roster options Career progression opportunities Trade upgrade opportunities Employee Assistance Program Employee Referral Program – refer a mate & receive up to $3000 Access to our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing Save with The Hub, our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF more! If you have experience in the field and enjoy work independently, and you want to join a team who are proud to represent a globally recognised brand, this may be the role for you!  Want to know more?  Call David from our Talent Acquisition Team on 03 9566 0691 with any questions.

Click here to view more detail / apply for Field Service Diesel Technician / Mechanic

Customer Sales & Service Coordinator CAMPBELLFIELD Competitive salary sales bonus scheme   Non-customer facing role Exceptional Benefits A great opportunity now exists for an experienced Customer Sales & Service Coordinator to join our small and friendly team.WHAT'S ON OFFER: a range of amazing employee benefits inclusive of paid parental leave a friendly and supportive team environment  on-the-job training, genuine career and progression pathway Primary Responsibilities: Entering sales orders Answering telephone enquiries Providing customer quotes, order status updates, lead times etc Vetting orders Applying credit processes Providing technical and product support to customers. About YouYou will be a self-motivated customer service specialist who enjoys working in a high-performance culture.To be considered applicants MUST have: experience in a similar role a reliable work history with a good attitude to safety a friendly telephone manner the ability to express themselves clearly and concisely in verbal and written communication. Applicants must also be prepared to undertake a pre-employment medical inclusive of drug and alcohol test.Employment at CapralOur strong values-based culture is a key part of looking after our people. Capral's five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own it form the basis of all aspects of our operations. 'As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position.'How To ApplyIf you are a highly motivated individual who strongly aligns to Capral's vision and five core values looking to progress their career in a dynamic and successful company, then we would like to hear from you.APPLY NOW!No recruitment agencies, please.

Click here to view more detail / apply for Customer Sales & Service Coordinator

Join Our Team as Head of Service Integration!

Are you a strategic leader passionate about optimizing user experiences through seamless service integration? We're looking for a dynamic Head of Service Integration to oversee and elevate our User Experience teams, including End User Compute, Field Services, and Service Desk activities.

About the Role:

As the Head of Service Integration, you will spearhead the governance of our Service Desk, End User Computing, and Field Services functions. Your primary goal will be to ensure the seamless integration of services across our partner ecosystem, driving efficiency and excellence in user experience delivery.

You will collaborate closely with service providers to identify and implement continuous improvement opportunities, ensuring that our IT Service Management function aligns with our business objectives.

Responsibilities:

Lead and govern the activities across Service Desk, End User Computing, and Field Services.
Drive strategic integration initiatives to ensure seamless services across our partner network.
Collaborate with service providers to identify and implement continuous improvement opportunities for Service Desk and End User Computing services.
Manage and optimize the IT Service Management function to provide stable, scalable user integration solutions.
Qualifications and Skills:

Tertiary level qualifications in Business, Commerce, Information Services, or an IT-related discipline are desirable.
Strong conceptual knowledge of Information Technology coupled with ITIL/ITAM certification.
Proficiency in using various data tools to transform and analyze data sets, coupled with excellent communication skills (written and verbal).
If you're ready to steer service integration toward excellence and make a substantial impact, join us in this pivotal role!
Salary range: $160,000 - $175,000 TFR

Apply now via this link or paste in your browser: https://wd3.myworkday.com/agreenspace/d/inst/15$392530/9925$5154.htmld

THE COMPANY:
Established in 1934, we are Australia’s leading supplier of precision positioning products with over 280 staff and 7 locations Australia-wide. Offering a vast array of GPS, Construction, Machine Control and Survey products, no other supplier can match the level of knowledge, experience, and support of our company. Strong growth means that the company is now looking to further strengthen the team by adding another Service Engineer to work with our team in Melbourne.
THE ROLE:
As a Service Engineer, you will report directly to the VIC Service Manager and be responsible for the following duties:

• Service and maintenance of Leica TPS, GPS & GNSS products and accessories:
• Service and maintenance of Leica Construction Lasers and measurements products: Digital Construction (iCON), Automatic & Laser Levels.
• Direct communication with customers regarding service, maintenance issues and technical inquiries.
• Self-training & learning of new equipment and procedures, including analysis of manufacturer's technical information.
• Provide mentoring, training and support to other service staff as required.
• Actively engage with management to promote growth and enhancement of service department procedures and revenue streams.

QUALIFICATION, EXPERIENCE & SKILLS:
• Bachelor’s degree in engineering or an alternative relevant field.
• Minimum of 3 years’ experience in the Engineering Industry including at least 1 year of technical experience in Leica TPS & GNSS-related products.
• Good communication skills (verbal and written).
• Troubleshooting and critical thinking skills.
• Desire to learn new technologies and skills., both via training and self-learning.
• Ability to work within a team or autonomously

Field Service MechanicPump and Power Melbourne Largest family-owned equipment hire company in ANZ great employee benefits Culture is our secret sauce-family, innovation, customer service, down to earth Ongoing training & career development opportunities  $74,237 base super Profit Share  Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.And with over 90% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome!Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs!About the role The Field Service Maintenance Mechanic role exists primarily within the Distribution Centre and reports to the Service Manager. The purpose of the Maintenance Mechanic position is to provide customers with an exceptional level of service through maintenance/repair of a range of diesel and petrol powered equipment to exacting standards.This is a permanent, full time position, based in our Pump and Power branch in Port Melbourne.This role requires you to: Repair and maintain vehicles and related equipment to required standards so as to ensure our customers receive reliable and fit-for-purpose plant and equipment. Detecting and diagnosing mechanical and electrical faults in engines and parts Dismantling and removing engine assemblies, transmissions, steering mechanisms and other components, and checking parts Repairing and replacing worn and defective parts, reassembling mechanical components, and referring to service manuals as needed Performing scheduled maintenance services, such as oil changes, lubrications and engine tune-ups, to achieve smoother running of vehicles and ensure compliance with pollution regulations Reassembling engines and parts after repair Testing and adjusting mechanical parts after being repaired to comply with company standards and customer expectations of performance Diagnosing and testing parts with the assistance of computers Perform servicing maintenance on the customer site as required, and documentation to render equipment serviceable in accordance with Kennards “Ready for Hire” Quality Operational Management (QOM) standards.About you: You are trade qualified as a light vehicle mechanic or diesel fitter, with experience on mobile plant or similar A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes. Time management skills including the ability to plan and reschedule in accordance with changes in priorities. A manual Driver’s…

Click here to view more detail / apply for Field Service Mechanic

Porsche Centre Melbourne, one of Australia’s most exclusive dealerships, is currently recruiting Service Technicians to join our Workshop team, based in Collingwood. With a unique mix of retail, pre-delivery, classic restoration and motorsport operations, this is a workshop like no other.

As part of a dedicated team, you will be responsible for repairs and servicing of motor vehicle engines, helping to meet the expectations of the most discerning customers, while assisting the dealership exceed its customer satisfaction. Successful candidates will be provided with ongoing manufacturer factory training and genuine opportunity for growth and advancement. The ideal applicant will also have a strong and distinguished background in the luxury automotive industry.

Essential Applicant Criteria
• Fully qualified Automotive Technician
• Strength in electrical diagnosis and repairs
• Conscientious and motivated, with an eye for detail
• Excellent attention to detail and commitment to producing quality work
• Ability to work in a fast paced environment
• Previous Porsche experience highly regarded

Remuneration
The salary band for this role is approximately $65,000 to $75,000 gross per annum, plus 11% superannuation, tooling allowance as per the Award and commission structure.

If you're looking for a challenging and rewarding career, enjoy working within a team of professionals and pride yourself on the highest level of customer service, then please submit your resume.

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We are I-CAR certified and are an approved Subaru Australia Repairer.We offer and promote a positive working environment, where you can thrive and become part of a team for the long term with access to the latest in automotive technology. We have ample onsite staff parking and our regular fortnightly staff lunch are a staple.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team at Stanleys Body Works, BraybrookWe are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday. 40 hours per weekApply or call us today on (03) 9311 7588 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs  Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

At Woollards Auto Body Works, we are a strong, close knit team of 19 that work together to provide the highest quality repairs for our customers. Our facility provides stable work opportunities for our staff and a positive work environment, along with ample staff parking. We are easy to reach, located within minutes of the city centre.We offer permanent, full-time opportunities.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team.We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday.Apply or call us today on  (03) 5821 3914 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs  Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

Click here to view more detail / apply for Customer Service Officer

About the role We have an exciting opportunity for a hybrid role as a Customer Service Officer/Operator at our ARC Traralgon Branch. In this varied role, you will be responsible for the customer service and internal sales function of the branch in addition to supporting on the operational floor preparing loads, loading trucks and undertaking warehouse duties. Responsibilities include: Customer enquiries and sales, over the phone, email and at the front counter Sales data entry, general invoicing, administration, purchasing and inventory control Coordinating logistics - transport and deliveries Storeperson duties: picking and packing, loading and unloading Operating bending and cutting machinery Operation of overhead crane to load and unload fleet and customer vehicles Championing safety procedures to the highest standard This role is rostered Monday to Friday 7.30 am – 4 pm.   About your experience We are looking for someone who is customer service focused, has high attention to detail and thrives working in a fast-paced friendly environment.  You will also have: Experience in a similar phone-based customer service role  Excellent verbal and written communication skills An individual who is solutions-focused and who seeks to take ownership and be accountable. Outgoing attitude with a customer-friendly focus Experienced Operator or someone eager to learn Experience in using a gantry crane. About our team The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing products nationally. ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world. Next steps Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. Apply today. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Click here to view more detail / apply for Customer Service Officer / Operator - Traralgon

City Automobiles, one of Australia’s oldest family owned and operated vehicle dealerships.

We are proud to represent our New Car Franchise, City Kia, as well as our Prestige Plus pre-owned vehicles, providing bumper to bumper servicing for a diverse range of vehicle’s.

As a growing business it is important not to lose focus on what the client wants and needs. With that in mind, City Automobiles has one of the highest ranked sales and service departments.

If you are a qualified mechanic with a sound knowledge of mechanical skills, some diagnostics problem solving and wants to take the next step, then we want to hear from you...

Key tasks and duties:
• Maintenance and repair of vehicles;
• Repairing mechanical components including (but not limited to) transmissions, engine assemblies and steering mechanisms and completing a thorough inspection of components;
• Repair or replace broken or dysfunctional parts and fix issue;
• Performing scheduled maintenance services;
• Inspecting vehicle engine and mechanical/electrical components to diagnose issues accurately;
• Maintain equipment and tools in good condition.

Key Experience Required...
• Qualified Motor Mechanic / Technician with minimum four years of relevant experience;
• At least Certificate III in Light Vehicle Mechanical Technology or equivalent skills and experience Motor Mechanic;
• Have outstanding attention to detail a natural aptitude for mechanical diagnosis and repair;
• Reliable, strong work ethics and positive attitude;
• Have multi brand exposure in repairs and maintenance of vehicles;
• Mind-set focused with positive can-do attitude;
• Team focused and working for the overall success of the team;
• Self-motivated and love what they do;
• Good computer skills;

Successful Applicant:
• To be able to work and communicate together with our Workshop Foreman to increase efficiencies within the workshop;
• Flexible, approachable, and able to work within a team;
• Show initiative and good problem solving skills;
• Have a calm attitude with good listening skills;
• Current driver licence (Auto & Manual);
• Own tools

If you have experience and are inspired to join our enthusiastic team, we would love to hear from you.

Monday - Friday work week (0730-1730)

Please send your applications to:

[email protected]

The Role:
The Trainer position is integral to building the customer service onboarding and ongoing development, through end-to-end facilitation of operational training requirements for customer service, regulatory requirements, and company-wide changes.
The role supports leaders in identifying training gaps, designing solutions to uplift performance across consultant and front-line leaders.
Responsibilities:

Facilitate training programs that meet with current and future requirements for organisational business units,
Consult with key stakeholders, including business leaders to identify and prioritize capability needs.
Understand the impact of training delivery by maintaining relationships with Subject Matter Experts (SMEs).
Design, develop, deliver and evaluate non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
Research, recommend and coordinate the implementation of, modern, best practice training capability development methods, techniques and strategies.
Support Managers on coaching strategies to embed new training
Conduct evaluations of training effectiveness
Actively participate in continuous improvement initiatives by offering ideas and creative solutions to improve policies, processes and learning tools. Participate in and/or deliver train-the-trainer sessions for new content and ensure materials are fit for purpose.
Develop relationships with other training professionals, both internal and external, to share knowledge on best practice material design, delivery and evaluation.
Engage learners, understand their challenges and provide necessary support.


Experience:

Certificate IV Workplace training (TAE) is preferred.
High level facilitation experience (on the job and/or classroom).
Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
Demonstrated ability in the application of learning design principles.
Highly developed interpersonal, written and organisational skills.
Demonstrated ability to deliver multiple training programs for different audiences.
Skills in Microsoft Office applications including Word, Excel &PowerPoint.
Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage


At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

WAM Australia is searching for a driven Service technician to join our dynamic team in MELBOURNE. WAM Australia is a market leading Supplier of Materials Handling equipment to a diverse range of sectors: Cement & concrete, Plastics & Chemicals, Food & Water/Waste Water treatment and we are experiencing strong growth in our existing service division and require a new team member to grow our business.

The Service Technician is responsible for providing technical repair and service work either in a facility or in the field. May install and service a wide range of hardware depending on the technician’s specific industry. His responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.

If you have the following skills you should apply for this rewarding position:

Operating independently & within a team in the field, servicing plants for a range of existing customers on a regular basis.
A knowledge of Dust Collectors and Silo equipment would be an advantage however not essential as training is provided
A self-motivated individual, with the ability to work unsupervised.
A technical or mechanical aptitude is essential.
Australian Citizen or Australian permanent Residency Visa.
Current Victorian Driving license
Good computing skills with the ability to write accurate reports
Good communications skills.
Good customer relations skills.
White card, EWP and Working with Heights, preferable but not essential as training is available.
Ability to work overtime on weekends to perform maintenance & servicing of plants during shutdown periods.
Installing new hardware and complex products while ensuring that they work correctly and safely
Educating the hardware users about the correct use and upkeep of their products
Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
Handling customer relations in a professional and friendly manner
Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience

To be successful, you will havePrevious experience in customer service in a  fast-paced FMCG environment or manufacturingProficiency in Microsoft Office applications (Excel, Word), OutlookExceptional multitasking ability, managing priorities to meet deadlines and client expectations.Ability to work with all key areas of the business including production, accounts, sales and warehouse.Professional verbal and written communicationA high level of attention to detail and excellent problem-solving skillsAbility to work across multiple software systemsData entry skillsHave a can-do attitude towards work to finalise tasks in a timely manner.D365 experience would be considered an advantage but is not essential.Ability to work 5 days in the office.Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies.  PPG is a national company with a reputation for delivering excellent service, support, and knowledge within the industry. We pride ourselves on our work environment and down-to-earth team and management. Flexible Packaging Our Flexibles division provides a vast range of flexible packaging products used for packing beverages, retail and wholesale foods, healthcare products, household products, pet food, and personal care items.We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Service Team.In this role, you will be required to consult and liaise with internal staff and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications.  This role is office based - 5 days per week.You will also be required to promptly respond and solve customer queries via phone and email and escalate where required.  Key responsibilities of the role:Proactively handle internal and external customer queries via phone and email to provide accurate information.Data entry and sales order management.Work collaboratively with key areas of the business to ensure the highest level of customer satisfaction.Handle customer complaints and provide effective solutions to resolve issues promptly.Keep accurate records of customer interactions and transactions in our database.

Click here to view more detail / apply for Customer Service Officer

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Lead a highly skilled and dynamic service teamWork for an iconic Australian brand!Flexible and Hybrid working arrangementThe RoleThis role is critical in ensuring the seamless delivery of our services to our valued clients. You will be responsible for overseeing the end-to-end service delivery process, building and maintaining client relationships, and ensuring our team consistently exceeds client expectations.Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.This role includes a requirement to be “on call”. It is also following our flexible working policy with a requirement to be in the office at least two days and the rest can be worked from home. ResponsibilitiesManage user support area with guidance from senior colleagues, developing a user support plan and delivering activities while solving complex issues to meet user support standardsDesign and plan fault isolation and resolution for complex challenges to limit and address issues promptlyCreate and maintain complex technical and/or user documentation to a high standard and ensure information is accessible and available if and when problems occurCommunicate actions needed to implement the function’s strategy and business plan within the teamManage relationships with internal clients and act as acting as the face of IT, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plansAbout youKnowledge and working experience in ITIL accompanied with a certificationInformation systems equivalent degreeA background in FMCG or Supply Chain / LogisticsExperience in incident management and ability to have these responded to quicklyAbility to build rapport and manage stakeholder relationships internally as well as external vendorsThe Bega Group Story The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities…

Click here to view more detail / apply for IT Service Delivery Manager

We are looking for a technically-strong professional with the ability to work autonomously and in a team environment by utilising strong communication and cooperation skills. You should be able to demonstrate Read More...

Click here to view more detail / apply for Senior Service and Sales Technician

We are looking for a technically-strong professional with the ability to work autonomously and in a team environment by utilising strong communication and cooperation skills. You should be able to demonstrate Read More...

Click here to view more detail / apply for Senior Service and Sales Technician

Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.

Fast paced customer service focused position
Modern offices and work close to home - easy parking onsite
Growth and values based organisation - stable employment

About Us Our Client offers an unrivalled range of new Mercedes-Benz Trucks, Freightliner Trucks, Fuso Trucks and Buses and is a part of the Velocity Truck Centres. Daimler Trucks Somerton has located just a short drive from the city's CBD in one of Melbourne's key transport hubs. We are seeking an enthusiastic individual with a strong customer service background to join our service team as a Service Advisor . About the role As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. Key Responsibilities:

Taking a leading role in driving an outstanding customer experience
Organising bookings and service enquiries
Answering customer enquires via email, telephone and face to face
Managing, maintaining and growing customer relationships with fleets of all sizes
Identify any additional service requirements and document them accordingly
Liaise with workshop controller to ensure all work is carried out in the allocated time frame

Ideally, the successful candidates will have the following:

Strong customer service background
Excellent communication, organisation, and interpersonal skills
Team attitude and ability to problem solve
Commitment to delivering an unparalleled level of customer service
Ability to prioritise and remain organised

What's in it for YOU:

Ongoing training and development
Long-term employment with career development and progression
Work with global brands
Onsite parking
Attractive salary based on experience
Access to a wide range of employee benefits including paid parental leave, discounts on private health insurance and novated lease

Are you ready to join the very best in the industry and take your career to the next level?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.