The Role:
The Trainer position is integral to building the customer service onboarding and ongoing development, through end-to-end facilitation of operational training requirements for customer service, regulatory requirements, and company-wide changes.
The role supports leaders in identifying training gaps, designing solutions to uplift performance across consultant and front-line leaders.
Responsibilities:
Facilitate training programs that meet with current and future requirements for organisational business units,
Consult with key stakeholders, including business leaders to identify and prioritize capability needs.
Understand the impact of training delivery by maintaining relationships with Subject Matter Experts (SMEs).
Design, develop, deliver and evaluate non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
Research, recommend and coordinate the implementation of, modern, best practice training capability development methods, techniques and strategies.
Support Managers on coaching strategies to embed new training
Conduct evaluations of training effectiveness
Actively participate in continuous improvement initiatives by offering ideas and creative solutions to improve policies, processes and learning tools. Participate in and/or deliver train-the-trainer sessions for new content and ensure materials are fit for purpose.
Develop relationships with other training professionals, both internal and external, to share knowledge on best practice material design, delivery and evaluation.
Engage learners, understand their challenges and provide necessary support.
Experience:
Certificate IV Workplace training (TAE) is preferred.
High level facilitation experience (on the job and/or classroom).
Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
Demonstrated ability in the application of learning design principles.
Highly developed interpersonal, written and organisational skills.
Demonstrated ability to deliver multiple training programs for different audiences.
Skills in Microsoft Office applications including Word, Excel &PowerPoint.
Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
The Trainer position is integral to building the customer service onboarding and ongoing development, through end-to-end facilitation of operational training requirements for customer service, regulatory requirements, and company-wide changes.
The role supports leaders in identifying training gaps, designing solutions to uplift performance across consultant and front-line leaders.
Responsibilities:
Facilitate training programs that meet with current and future requirements for organisational business units,
Consult with key stakeholders, including business leaders to identify and prioritize capability needs.
Understand the impact of training delivery by maintaining relationships with Subject Matter Experts (SMEs).
Design, develop, deliver and evaluate non-technical L&D solutions to support business objectives, values, vision and specific team requirements - in line with cultural integration.
Research, recommend and coordinate the implementation of, modern, best practice training capability development methods, techniques and strategies.
Support Managers on coaching strategies to embed new training
Conduct evaluations of training effectiveness
Actively participate in continuous improvement initiatives by offering ideas and creative solutions to improve policies, processes and learning tools. Participate in and/or deliver train-the-trainer sessions for new content and ensure materials are fit for purpose.
Develop relationships with other training professionals, both internal and external, to share knowledge on best practice material design, delivery and evaluation.
Engage learners, understand their challenges and provide necessary support.
Experience:
Certificate IV Workplace training (TAE) is preferred.
High level facilitation experience (on the job and/or classroom).
Understanding of training/learning processes, theories and methodologies including adult learning principles and styles.
Demonstrated ability in the application of learning design principles.
Highly developed interpersonal, written and organisational skills.
Demonstrated ability to deliver multiple training programs for different audiences.
Skills in Microsoft Office applications including Word, Excel &PowerPoint.
Demonstrated capacity for self-management, participative decision-making, team participation and the ability to accept, promote and manage
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
