This role is accountable for handling the process aspects of claims assessing required by Claims Consultants to assess claims. The Claims Assistant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate.

This role is integral to meeting the quality and service standards which ensure the functions are meeting TAL’s Customer and Claims requirements.

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy
• Adhere to external regulations (e.g., Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s
• Customer Service Culture through the provision of high-quality, accurate and compliant work
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews)
• Contribute towards a culture of process improvement
• Contribute to department and company projects as required 
• Other ad-hoc duties as required.

Undertake customer service and administration in support of the Claims function, including but not limited to:

• Preparing initial claims for assessment
• Labelling Documents in claims systems
• Monitoring team workflows and taking actions to ensure workflow prioritisation and portfolio management
• Co-ordinating referrals including Medebridge, CDAP, Health Team, Reinsurance
• Scheduling and co-ordinating appointments
• Data entry
• Oversight of claims closures
• Placing LTC checklists into claims
• Oversight of invoicing
• Summarising information from customers e.g., medical reports, clinical notes, rehab updates and progress claim forms
• Answering simple queries from customers e.g., Request for Payment Summaries or payment due dates
• Logging Complaints and Incidents on behalf of consultants
• Holiday/ leave and coverage
• Management of Low Complexity Claims portfolio
• New consultant process coaching
• Draft simple letters to customers – e.g., 5.5 /Payment letters Minimum 1-2 years in a customer service-based role
• Excellent problem-solving skills
• Ability to build rapport over the phone and demonstrate empathy with customers during difficult times
• Outstanding relationship management and negotiation skills
• Meticulous attention to detail
• Understanding of medical terminology (desirable)

Reporting to the Executive Assistant Manager, you will be part of the hotel leadership team and will be responsible for managing maintenance and compliance functions with a hands-on approach. We are looking for someone with a focus on the guest experience and with good organisational and communication skills and previous experience in a hotel environment will be highly valued.  We are offering a salary in the range of $85,000 to $90,000 depending on your skills and experience. 

Keys duties include: 

• Prioritise and carry out maintenance as requested to ensure the smooth running of the hotel operation, including general repairs & maintenance to the property 
• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained to enhance our guest experience 
• Ensure compliance standards are met in aspects of building, equipment, energy consumption, water, contractors, environmental and other brand programs. 
• Support and liaise with any contractors within the hotel ensuring their work is to the standard required by the company and manufacturer specifications, and oversee contractor induction and compliance with legal and hotel requirements 
• Oversee the hotel safety &security systems, including fire prevention measures 
• Be actively involved in the health & safety of our guests and our team members 
• Develop and implement effective strategies and solutions to improve energy management, water management, waste management and conservation  
• Manage capital expenditure projects 

Investment Manager 

Why is this an exciting opportunity: 

Come join Performics which is powered by the Zenith Group and backed up with amazing achievements and new business wins - notably Zenith has won Media Agency of the Year at the Mumbrella Awards!

The purpose of the Investment Manager is to assist in the media planning and buying of marketing campaigns for our clients. The Investment Manager will be executing and optimising campaigns across offline channels (OOH, radio) whilst managing client relationships across the accounts. 

Your high attention to detail means you thrive when tasks are completed accurately. You have a highly inquisitive mind and a thirst for learning and to understand the why. You love taking ownership of your tasks and can prioritise effectively when handling concurrent tasks. You’re a team player, gaining your motivation by working with others and celebrating the success of those around you.

Interested? Let's share the perks: 

Be a part of the Publicis Groupe family, one of the world’s most progressive and dynamic modern communications businesses, enjoying all the perks that come with our network offering:

• A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing
• A creative, fun and rewarding office environment backed up by our Publicis
• Liberté flexibility approach “working your way, with us!”
• Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network
• Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
• A culture of open feedback and guidance to achieve your goals through our Career Conversations program
• A committed Diversity, Equality and Inclusion strategy driven through our Viva! Women, Égalité, enABLE and Embrace (reconciliation action plan) programs
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
• Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
• Access to counsellors, psychologists and professionals through Sonder - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs

You'll be responsible for: 

• Supporting your manager and team to deliver across account deliverables including reporting, optimisation tactics, quality-checks and implementing best practice approaches to performance media
• Owning the build of offline media campaigns and creative changes ensuring a high level of detail is observed and are aligned to the client brief
• Monitoring live campaigns to drive the best performance possible. You know your campaigns pacing and results like the back of your hand and the levers to get better performance
• Submitting awards for record breaking campaign initiatives
• Assisting in the development of insights for reporting, laddering up to the ‘so what?’
• Leading the account administration including finance. Owning the loading of campaign spends into our invoicing system accurately and reconciling budgets monthly
• Identifying areas for account improvement and feedback to the team 

The person we're looking for is: 

• 3-4 years’ experience in media planning and buying role across offline channels (OOH, radio)
• You have a keen desire to further your career as a rounded Investment Manager. You are hungry for experience executing, optimising and reporting on campaigns across offline channels 
• Advanced knowledge of Microsoft Excel. You can create Pivot tables with your eyes closed
• Demonstrated experience driving performance outcomes for your clients
• Ability to execute tasks with high attention to detail and a minimal error rate
• Demonstrated experience taking ownership of your tasks and can prioritise effectively when handling concurrent tasks
• Open to probing for clarity and asking questions when tasks or outputs are not clear

Who you are:

• Communicates technical concepts and findings clearly and effectively to own team and peers
• Close attention to detail in your work, ensuring accuracy and precision in analysis, documentation, or execution of tasks
• Actively collaborates with team members and broader agency, sharing knowledge, insights, and best practices
• Demonstrates a proactive and problem-solving mindset, identifying challenges and proposing effective solutions or alternatives
• A willingness to learn and adapt to new technologies, methodologies, or industry trends
• A performance-centric focus. Striving to deliver solutions or services that meet or exceed campaign goals
• Manages time effectively to prioritise tasks, meet deadlines, and deliver high quality work output consistently
• Actively seeks opportunities for process optimisation, efficiency gains, or skill enhancement

What you’re looking for:

• A supportive and collaborative culture
• Clients who are open to be challenged and working progressively
• Fulfil your career ambitions in a business large enough to accommodate them - we have one of the best mobility programs GLOBALLY!

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.