Your new company A growing Managed Service Provider in Melbourne's North-West requires a Service Delivery Manager for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and a fortnightly RDO.
Your new role In this exciting new role, you will be:
Taking ownership of 3 main key areas: Service Delivery, Compliance and Projects.
Managing a team of ~10x Service Desk Engineers.
Establishing an IT delivery strategy, whilst also designing, implementing and executing an ITIL Service Management Framework for the company.
Receiving, triaging and assigning all onsite requests and tasks.
Assisting Project Engineers with scheduling and communicating plans with customers.
Conduct regular Service Assurance meetings with partner and client counterparts throughout the service delivery lifecycle.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience in a Service Delivery Manager / Service Desk Manager role.
Exceptional stakeholder management skills and an ability to gather support for service management initiatives.
Strong understanding of ITIL methodologies.
Proven experience with Windows OS, Office 365, Exchange, Azure, VMware / Hyper-V, Networking and Security.
A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
Experience working within a Managed Service Provider.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected]. Please click here to apply.
Your new role In this exciting new role, you will be:
Taking ownership of 3 main key areas: Service Delivery, Compliance and Projects.
Managing a team of ~10x Service Desk Engineers.
Establishing an IT delivery strategy, whilst also designing, implementing and executing an ITIL Service Management Framework for the company.
Receiving, triaging and assigning all onsite requests and tasks.
Assisting Project Engineers with scheduling and communicating plans with customers.
Conduct regular Service Assurance meetings with partner and client counterparts throughout the service delivery lifecycle.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience in a Service Delivery Manager / Service Desk Manager role.
Exceptional stakeholder management skills and an ability to gather support for service management initiatives.
Strong understanding of ITIL methodologies.
Proven experience with Windows OS, Office 365, Exchange, Azure, VMware / Hyper-V, Networking and Security.
A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
Experience working within a Managed Service Provider.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to [email protected]. Please click here to apply.
