Total 34 job vacancies by My NRMA

Report to the Resorts General Manager, you will consider yourself a confident and absolute 'all round' resort leader, as this varied role will see you, build and maintain successful relationships and a positive culture amongst the team to enhance guests and key stakeholders relationships.  You will provide a versatile approach in leadership and support and in all areas of park operations, from Food and Beverage and Events, to Housekeeping and daily operational leadership. 

What You’ll do

• Oversee the smooth running of park day to day operations
• Provide a versatile and hands-on approach in supporting your department heads to ensuring quality standards, effective communication and consistency across all areas of the resorts operation
• Ensure an amazing guest experience and continue to drive the customer journey
• Maintain appropriate levels of employees in all areas of Park operations and ensure the Resort is structured effectively in order to exceed guest service
• Focus on enhancing employee culture and retention
• Oversee and ensure a seamless operation in the Food and Beverage and conference/events space
• Support the General Manager to monitor and manage key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• You will be able to demonstrate experience in leading or overseeing teams and driving a positive team and guest focused culture
• You will have previous experience as an Operations Manager, Hotel/Resort or Assistant Park Manager, or Head of Department in a large property
• An ability to understand employment awards
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest service
• You walk the talk and can communicate to team members, guests and stakeholders of all levels.
• Previous experience in food and beverage, or events based related management is an absolute bonus

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We will be actively recruiting for this position immediately, so do not hesitate.  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

NRMA Murramarang Resort,  is located just north of Batemans Bay, but once you have reached our destination, it feels almost a world away.

We offer an extensive range of camp/caravan sites and accommodation options, from beachfront villas to glamping tents!  Nestled between the bush and absolute beachfront at South Durras, we offer a multitude of facilities for the young and young at heart; resort style pool, events facilities and onsite dining options.

We pride ourselves on our stand out guest service and ensuring our guests have the most memorable holiday experience.

What you’ll do:

Reporting to the General Manager, you will form and play an integral part in our Head of Department structure.  You will ensure the highest possible standards of efficiency and professionalism in the Front Office / Guest Services department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine!

You will assist in providing managerial oversight and daily coordination to the front office team; from task allocation to team rosters and an escalation point for guest or team queries. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

What you’ll bring:

• A reputation for providing excellent customer service, with a genuine interest in engaging great conversation with our guests 
• Proven experience in leading and managing teams with a customer service focus – hospitality/tourism industry will be highly regarded
• Effective time management and an eye for detail  
• Passionate and team-oriented with a "lead from the front" mentality
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays as required
• CRM system experience not essential but highly regarded (Newbook and/or RMS)

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Find your balance and join our Grounds and Maintenance team, where no day is ever same at NRMA Murramarang Resort!  This is a casual position, with hours available up to 38 per week.  Availability is required for shifts rostered across some weekends for either morning or afternoon shifts.

What you will do:

• Ensure premium presentation and maintenance of our grounds and facilities 
• Incidental customer service assistance with minor maintenance repairs across our caravan and camping sites, cabins, amenities and other facilities
• Pool maintenance
• Assist with gardening projects, basic mechanical repairs and painting

What you will bring:

• Experience in grounds and basic maintenance work. Trade qualification would be a bonus but not necessary - we are looking for a genuine all-rounder.
• Previous experience with ride on & push mowers, pruning, hedging, landscaping and weed control would be ideal
• Knowledge and understanding of basic hygiene requirements and safe working procedures.
• Have an ability to work unsupervised with a "hands on" work history.
• Be hardworking, energetic, enthusiastic and possess a high level of physical fitness.

Please note, this is a physically demanding role.

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

The Senior Manager NTSU (National Technical Support Unit) is accountable for the delivery of the NTSU strategy, in line with the Charter and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a group of all the national motoring clubs around Australia eg. RACV, NRMA, RACQ, RAA.  

The position reports into the NRMA and demands a high level of strategic, commercial and people leadership skills, as well as influencing capability, attention to detail and a desire to drive continuous improvement through research and development programs.  

Within this context, the Senior Manager NTSU will manage a team of three, foster strong relationship across market leading vehicle OEM’s and other key bodies across the Automotive Industry, with a mandate to ensure that Roadside Patrols and Towing have access to the latest technical information. 
 

What You'll Bring 

• Leadership, ability to coach/mentor and develop, lead multiple insource/outsource teams, manage performance and achieve goals. Training experience beneficial but not essential 
• Pragmatic in approach to activity and delivers real world solutions 
• Tertiary qualifications in management, business, finance or a related discipline 
• Resilient by nature and ability to effectively lead through a transformational landscape  
• Extensive experience in senior management within a customer service environment 
• Business/commercial acumen combined with highly developed financial and business skills 
• Exceptional and accurate data analytical skills combined with the ability to think strategically 
• Excellent interpersonal skills to work with executives, resolve differences and facilitate decision making 
• A strategic thinker, with high level communication skills 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

What you’ll do  

You will have a flair and passion for modern Australian dining and impeccable presentation. You will work closely to support the Head Chef in all area of kitchen operations, for daily meal services and specialist events and functions. The hours available will be variable and may include working on weekends and public holidays. 

• Ensure all aspects of food preparation, cooking and presenting of dishes according to company guidelines and customer preferences 
• Liaise with kitchen staff, food service/bar staff and management regarding customers order and general service of kitchen operations 
• Maintain a safe and hygienic working environment, to include proper storage of food, equipment, utensils and implements 
• Daily temperature checks of fridges, freezers, storage areas, deliveries and recording assessment where necessary 
• Cleaning, sanitising and disinfecting all kitchen areas in accordance with daily cleaning

What you’ll bring   

• A formal qualification in commercial cookery would be an advantage 
• Previous experience in a restaurant, club kitchen, or events and finctions
• A working understanding of 'Food Safety' principles and workplace health and safety 
• Possess highly effective verbal communication skills 
• Outstanding customer service skills 

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong  

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

• Spearhead NRMA’s growth by strategically identifying new business opportunities and expanding market presence

• Know you belong, working for an Employer of Choice and iconic Australian brand

• Enjoy flexible working arrangements and career development opportunities 
   

What you’ll do

Play a pivotal role in driving NRMA Roadside’s growth by strategically identifying new business opportunities, expending market presence and nurturing client relationships; across our battery and towing divisions. 

• Develop and execute innovative battery and towing sales strategies and continuous improvement initiatives to drive customer growth and penetration of emerging markets. 

• Develop business plans, proposals, and partnership agreements with defined key performance indicators to drive sales growth and customer retention; across CSC networks, B2B Accounts and NRMA Group businesses. 

• Cross-collaborate across NRMA group businesses to develop and optimise a unified sales journey for battery and towing services. 

• Support the development, rollout, and scaling of proof of concept initiatives to transition successful projects to business as usual operations. 

• Maintain comprehensive knowledge of industry trends and market dynamics in battery sales 

• Foster robust relationships with internal and external business partners to drive budgeting, pricing strategies, and product development. 
   

What You’ll Bring 

• Proven track record of success in business development, with 5+ years of relevant experience.  

• Strong knowledge of business development within mobility and related industries and the ability to understand client needs.  

• Background with managing national customer base with a blend of BDM and account management experience 

• Proven experience in building and implementing strategic sales plan to target new customer channels 

• Exceptional communication, negotiation, and presentation skills 

• Ability to work independently and as part of a team in a fast-paced environment 

• Proficiency in CRM software and sales automation tools 

• Results-oriented mindset with a focus on achieving and exceeding sales targets 

• Strong networking and relationship-building abilities 

• Ethical and professional conduct in all business interactions 

• Strong business acumen and a results-oriented mindset, with a focus on driving cost savings, process efficiencies, and supplier performance improvement.   
   

What’s in it for you?    

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.   

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  

• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  

• Discounts on all NRMA insurance products including car, home & travel  
   

Know you Belong   

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:     

• We made the 2022 AFR Boss Best Places to Work List  

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  

• Certified as a Family Inclusive Workplace  

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer  

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!  

• Join our Technology Engineering team where you will provide IT support across our group of businesses 
• Be part of a culture that celebrates, respects and supports you for you! 
• Great benefits on holidays, insurance, vehicle servicing, car rentals and accommodation 

What You’ll Do 

We currently have a permanent full-time opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group. There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels. The Service Desk Analyst is is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group. 

This role will be based from our Sydney Olympic Park and Sydney CBD offices.   

Specifically, your key responsibilities include: 

• Respond to all phone calls and tickets raised in the ITSM system within an acceptable time  
• Record all call and emails in ITSM call logging software 
• Ensure all tickets raised include all required information and escalating any tickets that cannot be resolved at first level to relevant support groups 
• Update customer of current status of support issues while providing a high level of customer service 
• Update Service Desk team leader before SLA expires in relation to logged support issues 
• Provide setup and support to end users including laptop/desktop, mobile phone, tablets and adhoc queries 
• Support the configuration of existing business applications on the Standard Operating Environment (“SOE”) 
• Research and provide information on technology issues to the team and other support groups 
• Monitor application performance and investigate failures and exceptions within the SOE procedures  
• Provide regular status update of daily operations and other relevant events related to the service desk 
• Create and update knowledge base, FAQ and procedures related to systems, services or applications.  

What You’ll Bring 

• Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential) 
• 2 years’ experience in providing technical support to a broad range of users in the corporate environment 
• Sound understanding of the IT infrastructure and systems operated by the Company 
• Intermediate to advanced understanding and skills with Office 365 applications 
• Comprehensive knowledge of Microsoft applications 
• Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential) 
• Good analytical skills combined with the ability to troubleshoot and resolve technical issues 
• Developed written and verbal communication skills 
• High degree of organisation and time management skills with the ability to prioritise 
• Attention to detail. 

Amazing benefits are yours! 

• Initial training will be provided upon commencement to support you in this role 
• ‘ME' day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. 
• Flexible work options with an inclusive environment where everyone is respected and valued for who they are and their unique contribution 
• Great employee benefits – including discount on all NRMA insurances, free roadside assistance and much more! 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more 
• Reward and recognition for great contributions to the team 

We thank you in advance for your application.  The successful candidate will be subject to a mandatory pre-employment screening process.  

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

Come and join our team where everyday is a holiday.  Live and work local! 

The Role:

We currently have casual opportunities, for a highly motivated and team focused Housekeepers to join our crew at Murramarang Resort at South Durras.  

What you will do:

• General cleaning of cabins, villas and facilities
• Dispose of rubbish
• Cleaning of bathrooms and all mirrors
• Changing of linen and bedding
• Vacuuming, mopping and sweeping of outdoor and indoor areas
• Spot cleaning
• The cleaning of furnishings and fittings
• Completing a room checklist
• Advising of any maintenance or WHS issues

This is a casual roles with approximately 15-35 hours available. The successful candidate must have the flexibility to work a roster across a fortnight including weekends and public holidays.

What you will bring:

• Previous experience in cleaning or housekeeping experience is preferred
• Knowledge and understanding of basic hygiene requirements and safe working procedures
• Have an ability to work unsupervised with a "hands on" approach
• Be hardworking, energetic and enthusiastic
• Maintain a reasonable level of physical fitness (this is a physically demanding role).

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

What you’ll do:

No day will ever be the same at our bustling resort.  Work in our onsite bistro, serve a drink at our poolside bar, or take orders and run food from our Skippy’s Takeaway!

At NRMA Parks and Resorts, we work hard to provide efficient and quality service, to ensure guest satisfaction.

What you’ll bring:

• Experience in a, cafe, bistro, restaurant, or previous customer service experience.
• Ensure positive guest experience by wearing a smile on your dial - nothing is too much trouble
• Flexible attitude and be happy to pitch in and assist where needed 
• Responsible Service of Alcohol Certificate (for beverage service only)
• Barister skills are a nice to have!

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong  

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Join our dynamic People and Culture team as a Human Resources Business Partner in a permanent full time capacity. This is a hybrid opportunity, working between our offices at Sydney Olympic Park, Sydney CBD and working from home. Reporting to the General Manager of People and Culture – SIXT Australia, you will support the SIXT business to drive successful People and Culture initiatives and strategic objectives. You will be key in ensuring collaboration across many teams facilitates tactical execution of business goals.

Your responsibilities will include (but not limited to):

• Supporting the successful delivery of people initiatives while collaborating with key stakeholders
• Playing a key role in managing and delivering cyclical People activities
• Utilising change management and project management skills to successfully implement key projects
• Actively gathering data and provide insights to stakeholders, identifying trends and themes to support People initiatives and measure their success
• Collaborating with Senior leadership to identify and design optimal business structures, capabilities and ways of working
• Developing appropriate action initiatives with the support of others
• Partnering with business stakeholders to actively identify and contribute to the development of P&C strategic initiatives to solve people problems and improve the overall employee experience.
• Under the leadership of the General Manager of People and Culture – SIXT Australia, collaborating with key business stakeholders to interpret business needs and people initiatives.
• Leading Cultural Transformation initiatives – Developing and implementing strategic programs to foster a positive, inclusive and innovative workplace culture.

What you will do:

Work closely alongside the Cafe team, Park Manager and Assistant Manager to represent the core values of the NRMA in terms of professionalism, cleanliness and guest experience.  Our very own Cafe, is located onsite, and is open for trade to both guests and the public.

This is casual position, with a minimum of at least 15 hours per week, across, weekends, evenings and holiday periods.   You will:

• Ensure all aspects of food preparation, cooking and presenting of dishes are according to company guidelines and customer preferences
• Liaise with, food service staff and management regarding customers order and general service of kitchen operations
• Maintain a safe and hygienic working environment, to include proper storage of food, equipment, utensils and implements
• Daily temperature checks of fridges, freezers, storage areas, deliveries and recording assessment where necessary
• Cleaning, sanitizing and disinfecting all kitchen areas in accordance with daily cleaning

What you will bring:

• Previous experience in a café, restaurant, or club kitchen
• Certificate in commercial cookery 
• A working understanding of 'Food Safety' principles and workplace health and safety
• Possess highly effective verbal communication skills
• Outstanding customer service skills
• Happy to work as part of a team and chip in to get to get the job done right!

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

• Ensure our guests have a great food and beverage experience and make holiday memories
• Find your balance with flexible work hours over a 7-day roster
• Kick off your hospitality career in this casual role

What you’ll do:

In this role you’ll support the Kitchen team to deliver consistently high quality meals by providing non-cooking duties in a kitchen or food preparation area. On a daily basis you will:

• Undertake general cleaning duties within a kitchen or food preparation area and scullery
• Cleaning of cooking and general utensils used in a kitchen and restaurant
• Assist colleagues who are cooking including assembling and preparing ingredients

What you’ll bring:  

• A great attitude with the ability to work effectively as part of a busy team 
• Genuine Interest in working in a commercial kitchen, preparing fresh produce 
• Highly effective interpersonal and communication skills  
• Demonstrated willingness to learn and acquire new skills 
• An ability to work in a fast paced environment 
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

• Create an impact with lasting impressions on our guests in this hands-on and detail orientated role  
• Work, play and find your balance in a workplace where every day is a holiday 
• Find your balance with flexible work hours over a 7-day roster 
• Are you 100% customer focused and driven to provide top notch guest experiences?

What you’ll do:
You will ensure the highest possible standards of efficiency and professionalism in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services. 

What you’ll bring:

• Outstanding customer service skills
• Well presented, friendly and welcoming
• Passionate about everything you do with a drive to be the best you
• Team-oriented
• Great problem-solving skills and the ability to multitask, supporting your team and guests
• Reception/Front Office/Admin/Sales Agent experience preferred - hospitality industry will be highly regarded
• Park Management system experience (Newbook and/or RMS preferred but not necessary)
• Available to work shifts over a 7 days rotating roster

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 

• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

• My Thanks reward and recognition program  

• Employee referral program where you may be eligible for a referral bonus of up to $2,000 

• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong :

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

What you will do:

We are looking for Leisure (Pool) Attendants to oversee our Resort Pool area, on a casual basis. We have 4 positions available, as our Pool Attendants play a key role to ensure the resorts Pool area is maintained and guest safety is ensured.  Your main tasks will be:

• To assist in the safety and enforcement of pool safety
• Greeting guests coming into pool area
• Monitoring guest coming into the pool area
• Ensuring guest safety 
• Ensure cleanliness of pool area
• Liaise with Grounds or Maintenance as required

What you will bring:

• Must be aged 16 years or over

The successful candidate will have a fun and friendly personality, the ability to work under pressure and a commitment to providing great customer service. You will need to demonstrate flexibility and reliability to work across a rotating roster that includes weekend and holidays.

We do the training, you bring the personality! We will ensure you have the equipment, training and support that you require to guarantee success. 

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

What you will do:

A newly created position!  Reporting to the Resort General Manager, you will work with all departments, to drive improved net promoter scores and enhance our guest experience. You will have a passion for bringing exceptional experience to life and will filter this to all guests through leading the strategy for the activities department.  You will not be shy to get stuck in, and display a hands on approach in the delivery of certain events and activities.

You will coordinate and build a profitable and sustainable events market (Leisure Segments) within the park and facilitate events (all market segments) with the support of the operations team during the event execution.  Other key responsibilities include:

• Create and develop programs which meet the individual needs of guests that create fun and engaging activities
• Surprise & delight conference/retreat/ and wedding VIP’s
• Provide monthly managerial reporting and process
• Assisting and supporting the hosting of a wide range of travel industry and media familiarisation visits
• Provide quotes, respond to queries and drive repeat leisure business
• Provide feedback in a timely manner from any recent Groups and Conferences business and respond to feedback - personally resolving guest complaints which may arise during their stay
• Assist in setting up & packing down of conference rooms and event spaces

And so much more!

What you will bring:

• Energy, pizazz and a glass that is at least half full - if not overflowing!
• Relevant and extensive hotel/resort operational experience where initiative, organisational and advance planning skills are essential
• Evidence of a comprehensive understanding of Sales and Marketing, Conference and Banquets, Food and Beverage, Rooms Operations, Events and Cost Control
• Demonstrated ability to monitor and manage key business performance indicators and to implement and measure improvements without compromising quality of product.
• Outstanding guest relations and communications skills
• Ability to communicate to the resort team, to ensure an optimal guest experience
• First Aid & CPR Competent.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Join our dynamic People Support team as a People Support Officer in this 6 month fixed term opportunity. This is a hybrid opportunity, working 2-3 days a week at Sydney Olympic Park and the rest from home. You would be responsible for providing high level delivery of people support activities including administration, reporting, projects and support/advice to managers and employees on all aspects of human resources to the NRMA Group of businesses.

Your responsibilities will include (but not limited to):

• Prepare and manage employee documents including: letters of offer, people letters/documents and all onboarding paperwork
• Review and check returned new starter documentation to ensure compliance
• Prepare position descriptions and contract templates
• Create, manage and resolve (internal and external) support tickets via People Support (JIRA)
• Support the letter production of annual group incentive and remuneration review cycles
• Provide policy advice and award interpretation
• Respond to general employee enquires
• Coaching and guiding staff on our (HRIS) system
• Support the implementation of change, initiatives, and strategies to support business objectives

What You’ll Bring 

• Minimum two (2) years’ experience in People Administration
• Intermediate to advanced skills in Office 365 applications
• Strong written and verbal communication skills
• Strong attention to detail and ability to follow up stakeholders
• High degree of organisation, time management and task prioritisation
• Strong customer service skills and understanding of ticketing systems
• High level of interpersonal skills to liaise effectively with a wide range of people
• Delivers outcomes in alignment with Company Values and Culture Playbook

Formal qualifications in Human Resources and a working knowledge of DayForce is preferred, but not essential.

What’s in it for you? 
At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work   just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you Belong  
At the NRMA we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected. 
From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  
While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List  
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  
• Certified as a Family Inclusive Workplace  
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

What You’ll Do 

The Senior Analytics Lead reports into the Senior Manager, Business Operations and Enablement with one direct report and working cross functionally with Roadside business leaders to drive data-lead decision making. This role is integral to analysing and providing data insights across a wide range of data types, forming conclusions, and storytelling to outline complex business problems.
 

What You'll Bring 

• Experience in being able to take data and translate it to actionable insights 
• Experience in finding out the ‘why’ behind what people ask for  
• Ability to lead analytics streams within major programs  
• Experience in partnering closely with business areas to understand what’s important to them to think one step ahead 
• Strong stakeholder management skills and ability to connect the dots between functions 
• Experience in developing junior team members  
• Advance Excel and PowerPoint skills  
• Ability to work with operational, commercial and customer data  
• Experience with Tableau, GCP/Big Query, Google Analytics  
• Strong understanding of data warehousing concepts and tools 
• Proficient in think-cell  

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

Join our dynamic Payroll team as a permanent, full time Payroll Specialist. This is a hybrid opportunity, working 2 days a week at Sydney Olympic Park and the rest from home. Be responsible for accurate and efficient processing of payroll, including timesheets, leave, termination calculations, superannuation and other payroll calculations in addition to being the go-to person for payroll queries.

Your responsibilities will include (but not limited to):

• Ensuring timely processing of payroll and relevant entitlements for NRMA Group of businesses.
• Keeping accurate records and maintaining appropriate compliance procedures for easy reconciliation.
• Assisting with relevant HR administration and enquiries
• Providing support with monthly balancing of Superannuation, Payroll, PAYG.
• Processing of Payroll Taxation End of Month.
• Production, review and distribution of EOM and annual Incentive calculation review.
   

What You’ll Bring 

• Prior experience in a similar role (4 years) and demonstrated practical knowledge of payroll processes (automated and manual calculations).
• Experience using largescale payroll systems is essential (specific experience with Dayforce and/or ADP will be highly regarded).
• General understanding of EA/award interpretation and Fair Work requirements.
• Sound experience with Microsoft Outlook, Excel and Word.
• Confident interpersonal and communication skills to be able to effectively partner and support stakeholders.
• Passionate, energetic “can do” attitude and a true team player
• Ability to work in a fast paced environment with a track record of being target orientated.
   

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work   just right for you.  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you Belong  

At the NRMA we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected. 

From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 

• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 

• Certified as a Family Inclusive Workplace 

• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes. 

The Resort offers a large range of camp/caravan sites and accommodation options, from Beachfront Villa’s, to Glamping Tents.  We offer a multitude of facilities for the young and young at heart; resort style pools, Bear Grylls Survival Academy, licenced on-site dining options and conference/events/wedding facilities.  As we are located in national park, this is not a pet friendly park BUT there is the opportunity for a daily mingle with the free roaming Kangaroos. 

You will have a flair and passion for modern Australian dining, impeccable presentation and leadership qualities to motivate and direct your team.  You’ll oversee multiple dining outlets from our Bistro, Skippy’s Takeaway as well as our events and conference centre.  

What you will do: 

You will work closely with our Resort Manager and Food and Beverage Manager to ensure our guests receive, good, honest, food - the opportunities are endless! 

• Lead a kitchen team with clarity, direction, enthusiasm and a hands on approach 
• Ensure all aspects of food preparation, cooking and presenting of dishes according to company guidelines and customer preferences  
• Effective management of the department roster  
• Effective management of waste, portion sizing and menu preference offerings  
• Ordering of food products to ensuring consistent menu availability.  
• Cost analysis and menu planning to ensure the resort food cost & KPI's are achieved 
• Look to source local and cook fresh  
• Oversee and manage the food offering for events and functions
• Liaise with food service and restaurant management regarding customers order and general service of kitchen operations  
• Maintain a safe and hygienic working environment, to include proper storage of food, equipment, utensils and implements  
• Ensure, daily temperature checks of fridges, freezers, storage areas, deliveries and recording assessment where necessary  

What you will bring: 

• A formal qualification in commercial cookery is essential. 
• Previous experience in a Lead or Head position in a restaurant, club kitchen, resort or bistro. 
• Strong experience in events and functions 
• Current 'Food Safety Supervisor' certification  
• Experience in ordering and stock control 
• Effective verbal communication skills 
• Willing to be part of a greater team and jump in to assist the team and lead from the front 

What’s in it for you?  

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities  
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year  
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements  
• Discounts on all NRMA insurance products including car, home & travel  
• Grow or progress your career and move around the country or across the NRMA Group's business with us.  

Know you belong: 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.   

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? 

Apply now, we cannot wait to hear from you!  

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

About the role

We currently have a great opportunity for a Group Safety Business Partner (GSBP) to join the NRMA’s safety team on a full-time permanent basis.

The position will provide technical safety support mainly to SIXT and Roadside BU’s whilst also working collaboratively across the NRMA Group. As businesses that support our customers on the road, the SIXT and Roadside Businesses share similar attributes both prioritizing safety and compliance as it relates to regulatory compliance, Heavy Vehicle laws, road safety and associated risks. 

This role is pivotal to enhancing a safe operation and culture through fostering engagement and participation in our safety, compliance, wellbeing and environmental programs, and promoting proactive safety management to safeguard the health and wellbeing of our employees, contractors and members, and for the protection of the environment.

The Role

We currently have a great opportunity for an Environmental Sustainability Business Partner (ESBP) to join the NRMA’s ESG team on a full-time permanent basis.

The role offers the flexibility to work from home and across our Sydney CBD offices and/or Olympic Park as agreed and required for the role.

The ESBP plays a critical role in helping to mature the NRMA’s sustainability performance – embedding our emissions reduction initiatives and environmental standards, and improving environmental reporting within partner business units while uplifting BU capability in, and commitment to, sustainability.

Reporting to and working alongside the Senior Manager of Group Environmental Sustainability, the ESBP will be responsible for delivering key sustainability-related projects, collaborating with BU stakeholders and immediate team members to understand sustainability and business issues, identifying, and evaluating potential solutions, and communicating recommendations to leaders and stakeholders in a compelling way. As such, strong analytical skills (i.e. Excel analysis) and communication skills (i.e. PowerPoint storytelling for decision making and engagement), as well as confident and empathetic stakeholder management and relationship building, are must-have qualities.

About You

The successful candidate will bring a solid understanding and demonstrated experience in fundamental environmental management practices to lead the setting of environmental standards across relevant Business Units by developing, reviewing, and implement Environmental and Sustainability standards and procedures, identifying environmental risks, and identifying and addressing opportunities to improve environmental management.

The ideal candidate will bring the following;

• A bachelor’s degree in environmental management, business management, accounting, or finance.
• Minimum 4-5 years’ experience working for large, complex organisations or consultancy firm with demonstrated experience in the areas of environmental sustainability management and/or ESG reporting and ESG strategy.
• Experience planning and delivering large sustainability projects in a structured manner to a high standard. Ability to work across multiple projects and prioritise time and attention to the highest-impact topics
• Strong analytical skills, including comfort with Excel modelling and chart building.   
• Strong written and verbal communication, ability to create compelling PowerPoint presentations to enable decision making, storytelling, and education.   
• A foundation and working knowledge of the following environmental sustainability reporting frameworks, including NGERs, ASRS, IFRS / TCFD.  
• A strong foundation of risk management processes and methodology with experience related to environmental risk management or similar, preparing and reviewing environmental management plans, standards and associated risk registers.  
• A ‘growth mindset’; openness to absorb and act on feedback, to work collaboratively and iteratively.
• Comfortable adapting to changing circumstances, dealing with ambiguity, and making positive use of the opportunities presented. Takes initiative to get things done.
• Drive and impact-orientation – proven ability to prioritise to solve, set a high ambition level and persist until goals have been reached.
• Experience or exposure to Climate Risk Assessments and working with the Team to develop climate related targets is desirable.
• Integrity and commitment to sustainability, inclusion, diversity, and equity.

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• “ME'” day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year.
• Discounts on all NRMA insurances, group products and free roadside assistance.
• Accommodation discounts and VIP extras at our Award-winning Tasmanian Lodges, Hotels and NRMA Holiday Parks.
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more.
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements.
• My Thanks reward and recognition program for great contributions to the team.
• Extensive online learning platforms and customised professional development.

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List.
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality.
• Certified as a Family Inclusive Workplace.
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer.

• Are you passionate about designing and facilitating impactful learning programs?
• Do you have a background in hospitality and love to travel?
• Enjoy working in person with our frontline teams and leaders across our various sites

What You'll Do

We currently have a full-time permanent opportunity for a passionate and experienced Learning & Development Trainer where you will have the opportunity to design, develop and deliver training for front line employees and managers across the NRMA portfolio of businesses.

In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members, customers and guests. Working closely as part of a Learning & Capability team, and key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook.

The role is based from our Sydney office.  We offer hybrid work arrangements with the flexibility to work from home and travel to all our sites with attendance at our Sydney (and Coolangatta office on an adhoc basis) as agreed and required for the role.

Your responsibilities will encompass:

• Partnering with the business and team members to design learning that meets learner needs, aligns to business objectives, and to our Playbook values
• Designing creative, effective and engaging learning materials and programs using a variety of platforms and tools
• Leveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
• Assessing, evaluating and iterating to ensure the success of each initiative
• Facilitating and delivering training with consistency and quality – this will require travel for face to face training across a portfolio of sites and will also include virtual training
• Working collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiatives
• Participating in projects requiring learning support such as inductions and onboarding, systems, policy and procedural changes to ensure a great learner experience
• Working with functions such as HR and Safety to ensure training meets legislative requirements and best practices
• Flexing and adapting to changing needs across the organisation and the team, leaning in to assist where needed

What You'll Bring

• Certificate IV in Training and Assessment with relevant tertiary qualifications
• Demonstrated experience in a similar role, with a background in the hospitality industry
• Excellent facilitation skills, both online and face to face, to frontline operations team
• Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
• An ability to build strong stakeholder relationships
• Curiosity – always looking for ways to improve to meet future needs
• Flexibility and ability to adapt
• The drive to take ownership and accountability for your portfolio/projects
• A passion for learning - seeking to continually develop your own knowledge and skills

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

What you’ll do  

You will have a flair and passion for modern Australian dining and impeccable presentation. The hours available will be variable and may include working on weekends and public holidays. 

• Ensure all aspects of food preparation, cooking and presenting of dishes according to company guidelines and customer preferences 
• Liaise with kitchen staff, food service/bar staff and management regarding customers order and general service of kitchen operations 
• Maintain a safe and hygienic working environment, to include proper storage of food, equipment, utensils and implements 
• Daily temperature checks of fridges, freezers, storage areas, deliveries and recording assessment where necessary 
• Cleaning, sanitising and disinfecting all kitchen areas in accordance with daily cleaning

What you’ll bring   

• A formal qualification in commercial cookery would be an advantage 
• Previous experience in a restaurant, or club kitchen 
• A working understanding of 'Food Safety' principles and workplace health and safety 
• Possess highly effective verbal communication skills 
• Outstanding customer service skills 

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Our reward and recognition program 'My Thanks'  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts. 

Know you belong  

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

What You'll Do:

Reporting to the Food and Beverage Operations Manager, you will assist in guiding the Food and Beverage team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort.  You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Maintain these standards whilst working within monthly financial budgets set by NRMA.
• Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Train and guide Food and Beverage Hosts and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant/Café, providing the necessary assistance and training where required
• Barista duties as required

Other duties as may be required from time to time due to operational needs and much more

What You'll Bring:

Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Experience in a restaurant and or previous customer service experience.
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
• Ability to communicate to the resort team the NRMA business goals, as well as the resort specific goals, and to encourage and support initiatives which may assist those goals
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations
• Knowledge of relevant statutory/regulatory requirements impacting on resort operations such as Liquor Accommodation Acts and Environmental Legislation

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.