The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week.
The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce.
Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience.
This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market.
A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.
What You'll Bring
- Experience delivering outcomes aligned with the Company Values and Culture Playbook
- Developed written and verbal communication skills
- High degree of organization and time management
- Previous leadership experience of a large field workforce
- Ability to monitor and drive performance improvements and achieve operation targets
- Pragmatic approach to delivering real world solutions
- Resilient ability to effectively lead through a transformational landscape
- Extensive management experience within a customer service environment
- Combined business and commercial acumen with developed financial skills
- Exceptional data analytical skills drive strategic planning / thinking
- Strong negotiation and conflict resolution experience
- Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making
- A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!
