What You'll Do:
Reporting to the Food and Beverage Operations Manager, you will assist in guiding the Food and Beverage team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort. You will also:
- Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
- Maintain these standards whilst working within monthly financial budgets set by NRMA.
- Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and
- Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
- Train and guide Food and Beverage Hosts and ensure service standards are met
- Lead team members in all aspects of the daily operation of the Restaurant/Café, providing the necessary assistance and training where required
- Barista duties as required
Other duties as may be required from time to time due to operational needs and much more
What You'll Bring:
Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.
- Experience in a restaurant and or previous customer service experience.
- Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
- Ability to communicate to the resort team the NRMA business goals, as well as the resort specific goals, and to encourage and support initiatives which may assist those goals
- Knowledge of and ability to maintain a safe and hygienic working environment.
- Ability to maintain control and composure in difficult situations
- Knowledge of relevant statutory/regulatory requirements impacting on resort operations such as Liquor Accommodation Acts and Environmental Legislation
What’s in it for you?
At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year
- Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements
- Discounts on all NRMA insurance products including car, home & travel
- Grow or progress your career and move around the country or across the NRMA Group's business with us.
Know You Belong:
At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.
Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
