Total 13 service centre manager job vacancies in Sydney

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Key responsibilities will include:

• proactively managing assigned customers;
• ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• delivering superior customer service & client liaison to our key stakeholders;
• actively promoting new products/services to assigned existing clients.

Key responsibilities:

• Lead the development and implementation of the communications strategy for a major transformation project across the portfolio
• Develop and implement communication strategies that enhance internal and external stakeholder engagement
• Create and deliver compelling content across various channels and mediums including staff intranet, internal emails, newsletters, Town Halls, presentations, briefings, scripts, FAQs, training materials, SMS, social media, surveys and videos
• Build and maintain strong relationships with a wide variety of stakeholders to collaborate on and identify communications opportunities
• Stay informed of industry news and developments
• Regularly analyse data and report on the success of communications initiatives, identifying opportunities for continuous improvement

We currently have an exciting Full Time opportunity for National Account Manager - Personal Injury. The purpose of this role is manage and grow new and existing Personal Injury customers to enable you to achieve budgeted revenue and referral numbers per customer. 

This role can be based from either Sydney or Melbourne, to best service our key customers.

You will coordinate account management processes and operations to ensure customer satisfaction, retention and high-quality service experience with the aim to pursue new business opportunities and manage customer relationships whilst adhering to our individual customer account service level expectations.

Account Management

• Make contact at a minimum of monthly to review current cases and to explore (as relevant) Business Development opportunities.
• Visit with customer at a minimum of quarterly to review cases in person and explore (as relevant) Business Development opportunities.
• Manage all customer feedback and ensure that IPAR’s customer feedback processes are implemented
• Record all discussions, meetings, emails relevant to customer relationship in Case Manager.
• Business Development duties and responsibilities across new and existing customers.
• Develop a specific page on the intranet, on which all resources relating to that customer will be loaded. Ensure that all relevant resources to service the customer are regularly updated as changes occur. 

Quality

• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with IPAR’s QMS and actively supporting all IPAR employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response
• Actively identify opportunities for continuous improvement, and encourage and foster this focus organisation-wide.

We have an opportunity to join our Centralised Support Unit! Our Centralised Support Unit ensures compliance within all atWork Australia’s Employment Services Contracts is met through placements, employment and participation fund, wage subsidies and outcomes.

Reporting to the Operations Manager as a Manager - Centralised Support Unit, you will:

• Manage a remote team of consultants by establishing and communicating clear direction, set objectives and priorities, promote effective collaboration and innovative solutions.
• Drive a high performing and supportive culture to ensure all teams actively engage with Operational team members to maximise opportunities.
• Recruitment selection, oversee Induction training, and professional development of the team.
• Develop the capacity of the consultants to perform and contribute across all employment service contracts by providing leadership, coaching/mentoring, and feedback.
• Identify effective and efficient ways to streamline processes whilst ensuring compliance is met to the relevant Employment Services Contract/s.
• Ensure full compliance is met within all Employment Services Contracts by passing internal and external audits, as well as compliance with internal policies and procedures.

At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.

Key Duties

• Ensure all calls are answered within a specified period
• Provide a first-class service through to resolution within agreed SLAs
• Document and maintain accurate records of support activities and troubleshooting
• Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
• Carry out activities related to user account management such as creating, changing and deleting user accounts
• Troubleshoot and resolve issues related to network and printers
• Provide remote and on-site support as required by the business

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including administration duties, invoicing and supporting the greater team in general.

The role:

Due to an upcoming parental leave we have a fixed term 9-month opportunity as a Regional Manager with our Sydney Metro Team.

How you’ll be making an impact in people’s lives:

• Drive growth and elite business, work and wellness performance
• Continue WorkFocus’ journey towards being the biggest and best wellness and work provider in NSW
• Implement strategies to proactively manage RTW performance to meet state benchmarks
• Foster our employer-of-choice environment to ensure individuals are meeting professional development and career goals
• Actively identify opportunities for continuous improvement across the organisation
• Embed a culture that always maintains a customer focus
• Create and nurture strong outcome-driven relationships with internal and external stakeholders
• Reporting to the Area Manager of NSW

Key Responsibilities:

• Partnering with Customers on co-design and solution development to meet their needs
• Account management activities including oversight of contractual service delivery obligations and acting as a point of escalation
• Developing and converting a pipeline of new opportunities
• Collaborating with the national Kairros team and broader Group functions on product innovation and implementation
• Undertaking the planning and delivery of educational and industry relevant events and social activities
• Assisting our national marketing team with content and promotion of marketing activities/tools
• Providing support for tenders, proposals and contract negotiations
• Reporting and compilation of customer performance data

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

Our Rehab and Return to work (RRTW) division has an exciting opportunity to join a small program team tasked with transforming our businesses across our entire lifecycle. We are currently recruiting for an experienced hands-on dynamic Change and Communications Manager for a 9-month contract (Dec 24 end). This role is integral to our program's success, focusing on crafting and executing comprehensive communication strategies, managing numerous stakeholders and adeptly managing, developing and implementing the associated changes. 

Key Responsibilities:

1. Develop and implement strategic communication plans to enhance internal and external stakeholder engagement.
2. Identify change impacts on business as a result of various program initiatives and Design, develop and Lead associated change initiatives, ensuring smooth transitions and effective adoption of business changes.
3. Collaborate with cross-functional teams to gather insights and align communication strategies with business objectives.
4. Create and deliver compelling content for various platforms, including written materials, presentations, and digital channels.
5. Build and maintain strong relationships with all stakeholders, fostering a culture of open communication and transparency.
6. Analyse business readiness and adjust strategies to meet evolving needs.
7. Provide guidance and support to team members, fostering a collaborative and innovative work environment.

You'll need to have a high level of operating agility and previously worked on various complex projects, previous healthcare or insurance experience would be advantageous.

Medhealth is an equal opportunity employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic background, people from LGBTQI community, veterans, carers and indigenous Australians. 

If you are a seasoned professional ready to make a significant impact on communication and change within the healthcare sector, we invite you to join MedHealth Australia for this exciting opportunity. 

Key responsibilities will include:

• Proactively managing assigned customers;
• Ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• Promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• Delivering superior customer service & client liaison to our key stakeholders;
• Actively promoting new products/services to assigned existing clients.

• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific Customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery