We currently have an exciting Full Time opportunity for National Account Manager - Personal Injury. The purpose of this role is manage and grow new and existing Personal Injury customers to enable you to achieve budgeted revenue and referral numbers per customer.
This role can be based from either Sydney or Melbourne, to best service our key customers.
You will coordinate account management processes and operations to ensure customer satisfaction, retention and high-quality service experience with the aim to pursue new business opportunities and manage customer relationships whilst adhering to our individual customer account service level expectations.
Account Management
- Make contact at a minimum of monthly to review current cases and to explore (as relevant) Business Development opportunities.
- Visit with customer at a minimum of quarterly to review cases in person and explore (as relevant) Business Development opportunities.
- Manage all customer feedback and ensure that IPAR’s customer feedback processes are implemented
- Record all discussions, meetings, emails relevant to customer relationship in Case Manager.
- Business Development duties and responsibilities across new and existing customers.
- Develop a specific page on the intranet, on which all resources relating to that customer will be loaded. Ensure that all relevant resources to service the customer are regularly updated as changes occur.
Quality
- Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
- Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with IPAR’s QMS and actively supporting all IPAR employees to do this.
- Regularly review risks (internal and external) including legislative changes, to support business planning and response
- Actively identify opportunities for continuous improvement, and encourage and foster this focus organisation-wide.
