At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.
Key Duties
- Ensure all calls are answered within a specified period
- Provide a first-class service through to resolution within agreed SLAs
- Document and maintain accurate records of support activities and troubleshooting
- Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
- Carry out activities related to user account management such as creating, changing and deleting user accounts
- Troubleshoot and resolve issues related to network and printers
- Provide remote and on-site support as required by the business
