Total 31 job vacancies by AccorHotel

Our Head Concierge is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service, ensuring total customer satisfaction to our guests at all times. You will join a fun and dynamic family who endeavours to make memorable moments for everyone who walks through our doors. 

Responsibilities include:

• Supervision and support of the Concierge team and the daily concierge operations.
• Monitor the appearance, standards and performance of the Concierge team members with an emphasis on training and teamwork.
• Preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by the appropriate department head or Assistant Managers.
• Supervise the co-ordination of guest transportation to and from the airport and ensure accurate accounting procedures are followed in the charging of transfers.
• Be proficient in the use of all front and back office equipment.  Ensure preventative maintenance programs are in place.
• Appraise team member performance utilising the Accor performance review system, ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.

We are actively searching for an experienced Assistant Finance Controller professional to become an integral part of our brand-new property.

This position is responsible for assisting the Finance Controller in the daily operation of the Finance Department, directly overseeing and assisting with accounts payable, receivables and payroll operations.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Liaise with all Department Heads as to cost effective measures to enhance their department’s profitability.
• Ensuring credit approval and collection policies of the Hotel are adhered to at all times.
• Monitor and check all procedures relating to payroll for the Hotel.
• Ensure all in-house ledgers are constantly in balance.
• Monitor the Debtors balance.
• Effectively monitor and control the cash flow for the complex.
• Effectively develop and monitor all financial systems for the Hotel with a view to improving and streamlining procedures.
• Monitor and check all audits relating to financial standards and procedures.
• Ensure cash handling procedures and policies of the Hotel are strictly adhered to.
• Implement procedures to recover outstanding debts.
• Ensure credit approval and collection policies of the Hotel are adhered to at all times.
• Ensure all payments made to the Owners are effectively reconciled and deposited on time, in accordance with the relevant Management Agreements (where the Hotel is managed by Accor).
• Assist in the preparation of Hotel Annual budgets with the Department Heads and the General Manager.
• Accountable for the compilation of quarterly forecasting, ensuring that all Department Heads have complete and equal input.
• Assist, advice, and collate monthly departmental forecasts.
• Supply all departments with accurate statistical information on a timely basis.
• Cooperate with all other departments offering support information on finance matters as required.

Your role 

Do you go the extra mile to create memorable experiences and make people feel welcome and valued? If your answer is yes, then we have the perfect role for you! 

As our VIP Services Agent, you will be the first point of contact to our VIP guests and you will be responsible for upholding our Heartist culture at all times; which means the art of human connection - It's about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with the guest. 

As our next VIP Services Agent, you will: 

• Meeting and greeting a broad range of guests and responding to requests in a hospitable and timely manner 
• Creating surprising and delightful moments for our guests 
• Checking and maintaining guest preferences and profiles in our property management system so that our return guests enjoy a perfect stay  
• Ensure timely and efficient delivery and coordination of guest amenities.
• Sending amenities to VIP rooms and conducts in room checks.
• Collaborating with internal departments to deliver a seamless guest experience and ensuring every guest feels cared for, valued and respected 

Bistro Manly is at the heart of our prestigious hotel and as such, our Assistant Restaurant Manager needs to showcase all that we have to offer at a luxury hotel! Our Assistant Restaurant Manager plays a key role in ensuring the smooth and efficient operation of our Bistro, providing a leadership figure for all our team to aspire to. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of the hotel and the satisfaction of every guest that walks through our doors.

Reporting directly to our Restaurant Manager, some of our new Assistant Restaurant Managers duties and responsibilities will be: 

• Provide efficient, friendly and professional service and communication to all guests and team members.
• Take accountability and effectively manage the restaurant in conjunction with the Restaurant Manager.
• Assist Restaurant Manager in developing special promotional and merchandising plans, advertising materials to help increase revenue.
• Prepare weekly rosters and consistently monitor labour costs to remain within financial budget.
• Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.
• Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
• Assist in conducting staff and daily pre-shift briefings.
• Assist in the recruitment process and induction of new team members 
• Participate in workplace consultation on matters pertaining to Work Health Safety (WHS), as per the hotels agreed arrangements.

We are obsessed with a person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for overseeing the planning, coordination, and execution of banquets and special events within our organization. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.

Duties and Responsibility ; 

• To organize and control the day-to-day operation of the function facilities of the Hotel.
• To assist with performance evaluations for all staff.
• Assist the Conference & Events Manager in rostering staff to meet function needs whilst managing labor costs.
• To assist the Conference & Events Operations Manager with Forecasting.
• Assist the Manager to prepare accounts ensuring accurate charges are posted on a timely basis.
• To ensure that constant and updated communications are maintained and that all relevant departments are aware of their responsibilities in association with the function activities on a daily basis.
• To be responsible for smooth, efficient and courteous service to the guest during functions.
• To ensure that all function rooms are set up as per function sheets.
• Ensure that the function sheets are fully understood by all function staff. Ensure that the function sheet is the most up to date.
• Assists the Conference & Events Operations Manager with the training and development of all function staff. Maintains a detailed training log.
• Liaise closely with the kitchen managers regarding the activities of the day with particular emphasis on final numbers, menu changes, food service times etc.
• Ensure all staff are fully conversant with the activity of the day including type of food and beverage being served, consumption limit, beverage packages and charging procedures.
• Follow up on all guest comments, requests and complaints and inform the Conference and Events Operations Manager of all such matters.
• On a constant daily basis liaise closely with the Conference & Events Operations Manager regarding all function activity, changes, staffing level problems and suggestions.
• Ensure all equipment is in full working order at all times.
• Ensure that all function rooms are clear and secure each evening and that the Conference & Events store areas and the audio-visual room are clean, tidy and secure at all times.
• Ensure that no beverage or food stuff is left in any function areas after any function and that all leftovers are returned to the kitchen at the end of each evening.

We are obsessed with a person who loves to be part of a high energy, fun and fast paced team. In this role, you will be responsible for overseeing the planning, coordination, and execution of banquets and special events within our organization. Your exceptional leadership skills, attention to detail, and ability to manage a team will be crucial to ensuring the success of these events and the satisfaction of our guests.

At Manly Pacific, we are looking for experienced passionate Sous Chefs with proficient knife skills, a passion for fresh food who are self-motivated & enthusiastic to join our team at the stunning ocean-front hotel location the Manly Pacific. 

Besides the room service, the unique French/Mediterranean hotel breakfast restaurant, you will have the opportunity to work at our newly launched Lobby Bar & Rooftop Bar with refurbished swimming pool: talk about breathtaking Ocean Views! 

Our passionate team creatively crafts moments of indulgence for our customers, offering unique dining experiences through traditional techniques and the finest ingredients with a contemporary flair.

Here is the main responsibilities:

• Supervision of kitchen in the absence of the Executive Chef. Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices, cooks and stewarding team in the preparation and production of food as required.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned. 
• Ensure the highest possible standard of hygiene is practiced and maintained by the entire F&B Service team to meet Health & Safety regulations and food preparation guidelines.
• Cultivate a positive work environment and identify existing skills and potential, ensuring development of kitchen team members.
• Assist in the preparation of monthly reports, commenting on key performance indicators and actions taken to keep on target.
• Ensure regular and effective communication with the Conference Sales Manager and Conference Coordinator, to meet the expectations of conference and events organizers.
• Carry out annual and mid-year appraisals with team members under your responsibility.
• Accountable for stock ordering and inventory management, plus monthly stock takes.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers’ specifications.

At Manly Pacific, we are looking for an experienced passionate Breakfast Chef with proficient knife skills, a passion for fresh food who are self-motivated & enthusiastic to join our team at the stunning ocean-front hotel location the Manly Pacific. 

Besides the room service, the unique French/Mediterranean hotel breakfast restaurant, you will have the opportunity to work at our newly launched Lobby Bar & Rooftop Bar with refurbished swimming pool: talk about breathtaking Ocean Views! 

Our passionate team creatively crafts moments of indulgence for our customers, offering unique dining experiences through traditional techniques and the finest ingredients with a contemporary flair.

Are you a night owl? Bring your experience and passion as an Assistant Night Manager and join our friendly and fun Front Office Team.

It is a Full Time position. As part of our night team, you work night shifts that start at 11pm and finish at 7am.

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Night Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Conduct Night Auditor duties whilst on shift with the Night Manager
• Maintain control and supervision of all audit functions
• Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
• Assist with the management of the Night Audit team’s performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
• Be a safety champion and lead by the example by following Accor’s health and safety procedures 
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Shifts in Food & Beverage breakfast & Front Desk
• Serving guests at the cafe and making coffees
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

• Full-Time position
• $80K annually (Base) + Super + Accor benefits

The Marketing Executive is responsible for increasing revenue and also enhancing and maximizing the profile of Accor’s Hotels through traditional media, direct marketing, database management, web site content management, partnering with/linking to key partner web sites, Public Relations and promotional partnerships. Work with Accor Brand Marketing, PR and National Promotions to stay within guidelines and secure opportunities through the company.

Main responsibilities ; 

• Launching vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most ‘Memorable Moments’ with us—from fabulous brunches to starlit conferences, creating 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Supporting the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Helping our Conferencing & Events team with unique proposals, great social guidance and content and videos that will elevate our offering.

What’s in it for you?

• Work Your Way with flexible working arrangements
• 30% discount off your food & beverage at Accor properties worldwide 
• Generous Accommodation discounts at Accor properties worldwide
• Industry-renowned Accor Hotels Academy Professional Training and Development
• Be part of a global team of hospitality professionals 
• Rewarding work environment with a dedicated Leadership team 
• Work, travel and promotion opportunities across the Accor Brand 

• Part-time position
• Hourly rate (HIGA) + Superannuation + Interaction and meeting across T&C Pacific team + Global Accor benefits
• A background in recruitment will be an advantage

This position is responsible for providing quality and professional administrative support for the Talent & Culture Manager (or designate) whilst assisting in the support/implementation of the Hotels’ Talent and Culture (T&C) policies and procedures.

• Open and sort all incoming correspondence for attention of the Talent and Culture Manager, source information as necessary to enable a prompt and accurate response.
• Coordinate the activities of the Talent and Culture Manager through efficient diary management.
• Maintain a logical and up-to-date filing system.
• Conduct process of recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
• Conduct initial screening interviews for operational positions, undertake telephone reference checks and place job advertisements.
• Ensure Department Heads and Supervisors are able to use appropriate selection techniques.
• Prepare and administer the application of applicants.
• Prepare and arrange necessary documents, name badge, ID card/building entry
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Assist with regular inspections of locker room, canteen, recreation room, first aid room and team facilities which are provided for team welfare and benefit.
• Assist and follow up with team member enquires, assist where possible or arrange for response to be provided in a timely manner.
• Provide ID card, name tag and entry card for each new team member.
• Assist with the set-up and orientation of new starters.
• Responsible for the grooming and general aspect of team members, in particular with regard to uniforms.
• Regularly ensure information is posted on Hotel bulletin board and kept up to date.

What you will be doing:

• Supervision of kitchen in the absence of the Executive and Sous Chefs.  Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices in the preparation and production of food as required.
• Prepares and ensures availability of mis en place as required.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorized by appropriate department head. 
• Report any problems to the Executive Chef / Sous Chef

What we are looking for :

• Good presentation and influencing skills.
• Multicultural awareness and able to work with people from diverse cultures.
• Ability to work independently and has good initiative in a dynamic environment.
• Self-motivated and energetic.
• Service oriented with an eye for detail.
• An ability to understand and navigate complex stakeholder environments
• Strong focus and passion for hotel operations
• Sound understanding of emerging trends in the industry
• Demonstrated ability to coach, mentor, develop and inspire teams
• Confident and articulate communication, negotiation, relationship and networking skills
• Time management skills with the ability to multitask
• Strong personal integrity
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members

This position is responsible for ensuring the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures. 

What are your Primary Duties?

• Ensure the security of guest rooms and keys.
• Assist the Assistant/Executive Housekeeper in the daily checking of bedrooms and designated team member areas to maintain standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Assistant/Executive Housekeeper.
• Ensure the correct handling of guest laundry and lost property.
• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
• Respond to special requests with a sense of urgency.
• Ensure VIP rooms have correct amenities as requested by Front Office.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head.
• Any other reasonable tasks requested by your manager.

This position is responsible for ensuring the daily coordination of the Housekeeping operations and that the department achieves the highest level of service delivery through effective communication and follow up.

What are your Primary Duties?

• Prepares the morning reports showing occupied, vacant, departures and out of order rooms for the Housekeeping Department. Allocates work fairly and in line with procedures.
• Undertake all administrative duties as directed which will include and is not limited to, preparing / updating rosters and team schedules, preparing purchase orders and store requisitions, processing invoices, department policy updates, data entry and general correspondence.
• Assist facilitating the smooth running of the department through adequate supply of materials, equipment and guest and cleaning supplies by means of weekly store requisitions.
• Maintain and update administrative data
• Prepares morning work sheets for Housekeeping Attendants, Housepersons, Public Area Cleaners and contracted Housekeeping Attendants if on site.
• Answer all calls directed to Housekeeping
• Follows written and verbal directions from the Executive Housekeeper.
• Maintain a professional relationship with all Housekeeping team members as well as other departments.
• Liaise, communicate and coordinate with all operational departments to assist in ensuring all internal and external guest requirements are met and the appropriate departments are informed.
• Maintain a logical and up-to-date filing system and archive directory in order to provide for an efficient operation of the Department.
• Assist the Housekeeping Supervisors/Team Leaders in servicing and/or checking of guest room and public areas when required, as per procedures, to achieve Hotel standards.
• Draft and distribute Housekeeping meeting minutes as required.
• Assist with the management of the hotels’ Policy and Procedure register.
• Any other duties assigned by Housekeeping Management.

Housekeeping  All Rounder 

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

What you will be doing:

• Clean all assigned guestrooms to standard
• Take initiative to add a personalised experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Working hard and playing harder! Having fun with a diverse team 

• Permanent full-time position
• 38 hours per week
• Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Implementing and reviewing revenue strategies, including rate and inventory management.
• Work closely with property Director of Revenue, Director of Conference and Events, Director of Sales and Marketing and regional teams on all aspects of revenue maximization across all distribution channels in Rooms, Conferencing and Food and Beverage.
• Ensuring compliance with occupational health and safety regulations.
• Coordinate bookings at the hotel, attempting to fulfil client requests and special needs where possible
• Directing and overseeing both FIT and Groups reservations activities, ensuring all guests details are entered correctly and guests' privacy are protected
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Ensuring operational efficiency within Reservation and Front Office team
• Providing direction and feedback to team members and assisting with recruitment
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

•          Permanent, Full-time position

•          Work hours: 38 hours per week

•          Salary $73,150 to $80,000 per year plus superannuation

What you will be doing:

• Supervision of kitchen in the absence of the Executive.  Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices in the preparation and production of food as required.
• Prepares and ensures availability of mis en place as required.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorized by appropriate department head. 
• Report any problems to the Executive Chef 
• Prepare, season and cook food as directed, meeting dietary requirements where required
• Follow recipes and presentation specifications
• Operate standard kitchen equipment safely and efficiently
• Oversee and manage kitchen operations
• Clean and organise kitchen and equipment in adherence to hygiene and safety regulations
• Preserve and store foodstuffs in appropriate temperature-controlled facilities
• Recording food temperature
• Train apprentices and other kitchen staff
• Assist with menu planning and development
• Stock management including ordering, rotation and wastage control

This position has primary responsibility is to meet the needs of conference, business and social events (inclusive of weddings) from completion of contracts, through to onsite management of the event and a post-event follow up.

Primary responsibilities will include:

• Liaise with a variety of clients, as well as maintaining existing relationships
• Show exceptional attention to detail, understanding what is required to deliver outstanding results and create an unforgettable experience for our clients
• Demonstrate success in delivering the perfect event to our clients, overseeing the event to ensure everything runs smoothly
• Provide timely and professional communication to clients at all times
• Prepare and deliver proposals, contracts and event orders for the operational teams within the hotel to effectively communicate and execute the delivery of each event
• Conduct efficient event planning through to the conclusion & post-event feedback
• Ensure invoicing and accounts payable is completed in a timely manner
• Ability to work as a team player

We are looking for enthusiastic & passionate Front Office superstar to join our fun team at Manly Pacific.

At Manly Pacific, we attract friendly, diverse and engaging people intrinsic to the roots of our lifestyle. As we are professionally relaxed, our passion to welcome and connect with our guests and customers surfaces.

Your Role

Joining a strong and close-knit Front Office team, you will be responsible for:

• Checking guests in and out in an efficient and friendly manner, making them feel welcome
• Ensuring guest feedback and requests are managed professionally, with guest satisfaction remaining a priority
• Understand Hotel facilities and provide accurate information to our guests
• Liase with other Departments to ensure smooth operations
• Upsell & work towards Departmental and Hotel targets
• Creating memorable moments and outstanding service to our guests

You are at the heart of the hotel! As a Porter, you will take the responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.

What’s in it for you:

• Work in front of the iconic Manly Beach  
• Staff canteen with food & drinks 
• Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead 
• Accor Group Benefits Your Way: Employee Assistant Program, Birthday day off, discounted gym membership and much more!

What you will be doing:

• Greet all guests as they arrive and depart the hotel.
• Use the guests’ name at all times (once known).
• Check the daily arrival list for VVIP's or guests with special needs.
• Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner.
• Escort guests to their room, placing luggage in room.
• Ensure the efficient delivery and collection of group luggage.
• Park and retrieve guest's cars with care (where applicable)
• Explain room and hotel facilities to guests and answer any questions.

Your day to day will include:

• Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests.
• A can-do attitude as you turn any potential ‘’problems’’ into proactive opportunities.

This position is responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities such as recruitment, the organisation of benefits, wages and salaries, labour and Talent relations.  The formulation, recommendation and implementation of hotel Talent & Culture policies, rules, procedures and programs within the scope of the budget with well-defined management norms.

Primary responsibilities:

1. Performance Management.

• Ensure Department Managers follow the Accor Performance Management process and assist in performance disciplinary discussions with team members, ensuring records of discussions are collated.
• Maintain effective performance evaluation systems for operational team members as well as the corporate system for supervisors and above.

2. Learning and Development

• Oversee supervision of training within the Hotel, ensuring all activities are in accordance with the needs of the Hotel and have been smoothly executed.
• Complete all mandatory training through Accor Academy ‘Learn Your Way’. Ensure team members complete and are compliant with the standards outlined in this training.
• Conduct regular training needs analysis and subsequently design, conduct and evaluate training.
• Implement processes which allow team members opportunity for multi-skilling, promotion, transfer and general development

3. Talent Acquisition and On-Boarding

• Develop and implement recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies.
• Coordinate with departments in the requisitioning of Talent following established standards, policies and procedures; assist them in the orientation, training, development and evaluation of their teams.
•  Conduct initial screening interviews for operational positions, undertake telephone reference checks and place job advertisements.

4. Compliance & Reporting

• Maintain and advise T&C policy to team members within the limits of established rules and regulations.
• Maintain current knowledge of the industrial relations situation including legislative changes.

5.General Talent & Culture Duties

• Assist with regular inspections of locker room, canteen, recreation room, first aid room and team facilities which are provided for team welfare and benefit.
• Ensure team member presentation is consistent with Hotel team member handbook; uniforms correctly presented; name badges worn.

6.Work Health and Safety (WHS)

• Implement and continuously improve policies and procedures which ensure a pleasant, healthy and safe work environment for all team members in conjunction with the Pacific WHS Team.
• Manage workplace injuries and workers compensation claims and the return to work programs for injured employees.

Competencies

• An ability to understand and navigate complex stakeholder environments.
• Strong focus and passion for hotel operations.
• Sound understanding of emerging trends in the industry.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Confident and articulate communication, negotiation, relationship and networking skills.
• Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
• Ability to think strategically and plan on a mid to long term scale.
• Strong personal integrity.
• Entrepreneurial spirit with drive, ambition and high level of energy.
• Good interpersonal skills with ability to communicate with all levels of team members.
• Flexible and able to embrace and respond effectively to change.
• Role model in Accor values and Heartist culture.

• Have a natural ability to go above and beyond to make someone’s day 
• You are the real deal and do not hold back when it comes to showing your true self!
• Have outstanding customer services skills who can adapt their approach to make our clients feel welcome
• Have a passion for hospitality and are looking to develop your career within the industry
• Have flexible availability as weekend and evening shifts will be required

This position is responsible for the efficient operation of the food and beverage service function to ensure total customer satisfaction whilst meeting the departmental budget.