Total 114 job vacancies by AccorHotel

• Assist with the roll out of all the hotel’s marketing strategies, campaigns and projects
• Support delivery of integrated marketing campaigns including development and management of project timelines, co-ordinating the development of marketing materials, and liaising with internal stakeholders as well as external agencies
• Create strong campaigns for social media, promotional events and marketing materials for internal and external communications
• Create compelling and impactful materials to promote competitions and promotions
• Complete campaign trackers weekly, including Post Campaign analysis reports in collaboration with the Marketing Manager
• Create and develop creative briefs for third-party content creators and production teams
• Should have an eye for creativity and visual aesthetic, knowledgeable in using a camera for in-house photography
• Together with the guidance of the Marketing Manager, build a strong promotional calendar across all products/outlets with clear objectives and activities that support business goals

As the first point of contact for our hotel, your friendly and welcoming personality, and your knowledge of the hotel will help to create a great first impression for our guests. 

• Handle all incoming reservations enquiries via email or phone, taking opportunities to up-sell hotel services and maximise revenue opportunities
• Provide passionate, knowledgeable and friendly service to external and internal guests
• Ensure special requests are communicated to relevant Departments to ensure they are actioned appropriately and in a timely manner
• Respond to all reservations emails in a timely manner ensuring that accurate information is recorded in the reservations system

Be an invaluable asset to our wider Conference and Events Team. Here you can contribute by providing administrative support and communicate and liaise on all levels.

You can delight guests & clients while establishing and maintaining effective relationships and maximizing revenue potential by delivering tailor made services.

Key responsibilities:

• Organise an assigned section and ensure it runs efficiently and productively.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist with training Commis Chefs and apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure all required tasks are competed accurately and within given time frames.
• Be familiar with the other kitchen within the hotel, promoting flexibility and productivity.
• Meet and exceed, where possible customer/guest expectations enabling the Hotel restaurant and conferencing areas to be recognized as a purveyor of consistent, value for money and quality cuisine.
• Check all food is stored and handled as per current food health & hygiene (HACCP) regulations.
• Ensure kitchen preparation and service areas and equipment is kept clean at all times in accordance with current food health & hygiene (HACCP) regulations.

About you

• A recognised university degree in finance, accountancy or a related discipline would be advantageous.
• Sound knowledge and understanding of financial and accounting procedures, policies and systems.
• Exceptional attention to detail to ensure all financial matters are accurate.
• Excellent communication and service skills needed to deliver quality service and build supportive relationships with suppliers, vendors, auditors and other members of the finance team.

What you will be doing?

As Finance Officer you will be responsible for providing flexibility within the Finance Department and to strengthen the overall skill base of the financial team. The Finance Officer may, at any one time, be responsible for the Hotels financial functions including but not limited to: processing credit applications, invoicing, debt collection, Accounts Receivable and general cashiering duties.

What you’ll be doing:

• Welcoming our late arrival guests and farewelling our early departures.
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
• Taking initiative to ensure positive and productive interactions with our customers.
• Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits and collating the necessary paperwork for departures.
• Preparing and distributing relevant reports to relevant departments.
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
• Providing efficient service for guest registration and departure by checking in and out guests as required.
• Maximising guest satisfaction as well as the safety and security of the property.
• Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.

The Chief Engineer will be responsible for overseeing the entire engineering and maintenance operations of the property. This includes ensuring that all building systems, facilities, and equipment are functioning efficiently and safely. The role requires strong leadership skills, extensive technical knowledge, and the ability to manage a team of engineers and maintenance personnel to uphold the hotel's high standards.

Key Responsibilities:

Leadership and Management:

• Lead and manage the engineering department, including hiring, training, and developing the team. Foster a positive and productive work environment.
• Ensure all team members are trained on safety, emergency procedures, and standard operating procedures.

Maintenance and Operations:

• Oversee the maintenance and repair of all hotel facilities, including HVAC, electrical, plumbing, and mechanical systems.
• Develop and implement a comprehensive preventive maintenance program.
• Ensure that all equipment and systems are functioning optimally and efficiently.

Project Management:

• Plan, coordinate, and manage engineering projects, including renovations and new installations.
• Collaborate with contractors, architects, and designers to ensure projects are completed on time and within budget.
• Monitor and control project expenditures.

Safety and Compliance:

• Ensure compliance with all local regulations, including health and safety standards.
• Conduct regular safety inspections and audits.
• Implement and oversee emergency response procedures.

Energy Management:

• Develop and implement energy conservation programs to reduce costs and environmental impact.
• Monitor energy consumption and identify opportunities for improvement.
• Report on energy usage and savings.

Budgeting and Financial Management:

• Prepare and manage the engineering department’s budget.
• Monitor and control expenses to ensure they are within budgetary limits.
• Develop cost-saving initiatives without compromising quality or safety.

Guest and Staff Support:

• Ensure prompt and efficient resolution of maintenance issues affecting guests or staff.
• Collaborate with other departments to support their engineering and maintenance needs.
• Maintain a high level of guest satisfaction through timely and effective maintenance services.

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Due to the requirements of the role needs to be performed onsite, no working from home options available. 

About you

• Experience working in the Conference & Events space.
• A commitment to providing exceptional experiences for our guests.
• Ability to develop and motivate your team, your lead by example approach will be infectious.
• Have the ability to work a rotating 7 day roster.

What you will be doing?

• Oversee on-site event operations, ensuring smooth execution, addressing any issues promptly, and maintaining a high level of attendee satisfaction.
• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Assist in leading, mentoring and training the Food & Beverage team.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

*** Full-Time and Part-Time positions available ***

Ingredients:

• 60ml of Guest Passion.
• Initiative pulp.
• 3 wedges of friendliness.
• 30ml of Bar Knowledge.
• 10 drops Team working qualities.
• 1tsp of Attention to Detail.
• 150ml of creativity.
• Table service experience twist.

Method:

• Mix you’re your guest passion and initiative to provide Total Customer Satisfaction and to ensure that interactions with our customers are positive and efficient, then muddle your friendliness in for optimum results.
• Add your bar knowledge to provide enthusiastic assistance when recommending wine and beverages.
• Whilst stirring the mix, blend in your teamwork skills, developing, collaborating and working together with your team.
• Add your attention to detail and a focus on delivering consistently high-quality drinks under pressure.
• Top up with your creativity and garnish with your table service experience to ensure accuracy whilst ordering and delivering food and beverage orders.

About you:

• A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction.
• Initiative to ensure that interactions with our customers are positive and efficient.
• Previous customer service or hospitality experience.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

Our vacancies:

• Food & Beverage Attendant
• Bar Attendant
• Barista

• Operate as part of the Kitchen team in the pastry section with the highest level of professionalism and organisation.
• Work within the pastry section and take corrective action where appropriate and within company guidelines if standards are not met.
• Complete tasks in the production of pastries and desserts under the direction of the Restaurant Chef as required.
• Ensure food standards, preparation, presentation and cooking techniques are established and monitored to meet Sofitel Brand Standard guidelines and maintained at that level.
• Meet and exceed guest expectations, enabling the Food and Beverage operation of each department to be recognised as purveyors of consistent, quality and value for money cuisine.
• Assist with training Commis Chefs and apprentices to desired standard this includes full working knowledge of the section and department.
• Ensure the highest possible standard of hygiene is practised and maintained by the pastry section within the kitchen team to meet Health & Safety regulations and HACCP food preparation guidelines.

An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.

YOUR KEY RESPONSIBILITIES WILL BE:

•Maintaining a thorough knowledge of all hotel facilities and promotions

•Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction

•Preparing and serving food & beverages

•Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation

•Maintaining food & beverage stock and inventory control based on current and future occupancy

•Completing check in and check out procedures and adhering to hotel standards

•Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account

•Communicating with a diverse range of people in a professional manner

Does this sound like you?   

• Front Office Management experience with proven success
• A positive, solutions-based focus with strong strategic thinking and the ability to forward plan successfully
• Experience in coaching and developing a team with a passion for performance and development 
• Excellent time management skills 
• A desire to grow your skills and progress your managerial experience
• The ability to work flexibility including weekends
• Previous experience with a PMS - Opera will be highly regarded

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

What you will be doing:

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.

You are confident about your technical knowledge of hotel booking systems, including Opera.

Main responsibilities:

Works alongside commercial leader to development a robust sales strategies and action plan for the MICE segment

Manage the MICE Sales Team and the Planning Service Team

Manage a portfolio of key accounts

Implement effective and smart ways of working that allows for seamless client interaction.

Ensure all leads are attended to on a timely basis, with clear SOPs in place to provide a framework to the team.

Work closely with C&E Ops team to ensure all events are delivered to a high standard.

Liaise with greater team for alignment on each event as key to exceed client’s expectations.

Yield event planning and dynamic pricing to promote a culture of maximizing on every opportunity.

Maximise yield and business growth to meet budgeted revenue.  Target specific actions to achieve hotel budgets and individual/hotel objectives

Leading from the front, you will join a team who are highly guest focused delivering exceptional guest service, whilst proactively driving and maximising revenue and upselling programs. You will  have direct responsibility of managing the Front Office division which encompasses Reception, Concierge, Driveway, Guest Relations, Club Lounge & Housekeeping.

You will have the opportunity to create and drive strategy for the Front Office operations. This role will be both challenging and rewarding as the successful candidate will gain commercial acumen, product development and leadership skills in a luxury environment.

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

What you will be doing?

You will be responsible primarily for the Hotel’s debtor functions: monitoring debtor payments, processing credit applications, debt collection, invoicing, banking, reconciliations and month end requirements.

About you

• Experience with Opera PMS highly regarded but not essential.
• A recognized university degree in accountancy would be advantageous.
• High level of analytical and problem-solving skills.
• Attention to detail, accuracy, and problem-solving skills essential.
• Excellent written and oral communication skills.

About you:

• Contagiously passionate about Guests and Hospitality?
• Natural with a sparkle, always eager to be original and share new ideas?
• Operations expert for an amazing team?

If yes, then this is a fantastic opportunity to become Director of Operations at the Novotel & ibis styles Melbourne Airport.

This is a varied role that requires excellent leadership and communication skills along with a hands-on management approach.

What you will be doing:

• Oversee all aspects of the operation to ensure that the hotel functions at an optimal level in key areas including service, revenue generation and cost management.
• Ensure that guest experience is the focus.
• Maintain a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Identify new business opportunities and build up long term business relations.

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

• You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

As a Front Office Welcomer (Porter), you provide the initial welcome and the final “au revoir” to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on the Driveway to provide luxury service to our guests.

You will be responsible for:

• Offering a warm welcome and farewell to our guests

• Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction.

• Parking and retrieving guest vehicles

• Delivery and collection of guest luggage

• Assisting guests with directions and other enquiries

• Delivering personalised service with passion and professionalism

• Ensuring the highest level of security for guests’ luggage and vehicles

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

This position is responsible for developing sales initiatives and strategies to achieve sales goals and enhance productivity and profits within the Conference & Events (C&E) sectors.  They will lead the team to explore new business opportunities whilst maintaining good relationships with established clients.

What we're looking for

You are an enthusiastic and motivated individual ready for the next step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You will assist in the management of all recruitment, personnel, training and development activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of AccorHotels’ Talent & Culture policies and initiatives. 

This role reports directly to the Director of Talent & Culture. You will be ensuring that all employees have a consistent and exceptional Talent experience.