What you’ll be doing:
- Welcoming our late arrival guests and farewelling our early departures.
- Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property.
- Taking initiative to ensure positive and productive interactions with our customers.
- Undertake the daily reconciliation of the Hotel’s trading, including checking and preparing reports, completing audits and collating the necessary paperwork for departures.
- Preparing and distributing relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
- Providing efficient service for guest registration and departure by checking in and out guests as required.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attending to guests' requests efficiently and effectively to ensure total customer satisfaction.
