Total 144 job vacancies by AccorHotel

As a Night Receptionist, you will be essential to our front office operations, partnering with the Night Manager to ensure smooth resort operations during overnight hours. You’ll manage nightly accounting and auditing, reconcile daily transactions, and generate financial reports. Your exceptional service will make guests feel at home from arrival to departure, as you handle their requests with a smile and ensure reservations are accurate. You'll also assist with portering duties and maintain resort safety and security through regular property checks.

Join us and be a key contributor to creating a welcoming and secure environment for our guests.

We are currently seeking a full time Housekeeping Supervisor to join our highly dedicated yet motivated housekeeping team. As a Housekeeping Supervisor, you will be directly responsible in assisting the Executive Housekeeper in all areas of the housekeeping department.

What you will be doing:

• Training & motivating team members on a daily basis
• Room allocations for all staff on a daily basis
• Inspect cleaned rooms prior to check in to ensure they meet hotel and brand standards
• Liaise with all hotel departments to ensure guests requests
• Assist with ad hoc department duties as directed by the Executive Housekeeper and Assistant Housekeeping Executive.

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior customer service and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating cousu main moments.

What you'll be doing:

• Be a customer journey expert and facilitator
• Answer calls within 3 rings using specified greeting for the hotel following Sofitel brand standard guidelines
• Positively respond to all calls and assist with guest’s enquiries, directing to the appropriate department
• Promote and upsell in all guest interactions following brand guidelines
• Accurately document guest messages and internal communication
• Complete general day to day duties of the communications team.

Join our dynamic team as a Payroll Specialist and lead the payroll function for our distinguished property. Your responsibilities will include:

• Providing accurate and efficient payroll services
• Serving as the first point of contact for payroll queries
• Accurately processing changes in employee statuses
• Participating in impactful payroll-related projects across our business

Reporting to the Food & Beverage Services Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service to our guests. You will be assisting the Food & Beverage operations team with the day-to-day operations in the restaurant and conferencing/events.

Your duties and responsibilities include but are not limited to:

• Supervise Food and Beverage outlet operations
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Comply with Hotel security, fire regulations and all health and safety legislation

We are looking for a passionate Food & Beverage Attendant who thinks outside the box and wants the opportunity to make our Food & Beverage outlets the heart & soul of our Hotel.

In this role you will:

• Be the ‘face’ of our restaurant, Osteria Roma
• Welcome both in-house and external guests
• Provide consistent and high-quality service
• Be an active promoter of Osteria Roma and assist in implementing ways to drive revenue within our food and beverage outlets
• Run breakfast, lunch and dinner service, including conferencing and events as required
• Bring flair and passion each and every day
• Be given the opportunity to have your say and bring new ideas to the team
• Maintain standards of hygiene for food handling and presentation
• Promote a safe workplace by recognising hazards and promoting general WHS practices

Our Housekeeping department is the heart of our hotel's operations. Our Room Attendants play a crucial role in ensuring the immaculate upkeep and cleanliness of all suites and rooms. Your primary responsibilities will include cleaning guest rooms and public areas to the highest standard, maintaining appropriate stock levels of linen and guest amenities, and reporting any lost property in accordance with proper procedures.

In this role you will:

• Prepare, communicate and implement the annual Talent & Culture (T&C) strategy to support the achievement to business goals.
• Drive employee engagement initiatives to boost retention and performance, working collaboratively with the senior lead team to create and maintain a positive workplace culture.
• To manage the internal communications function within the hotel to support employee engagement with creativity and flair.
• In partnership with department heads, to assess staffing needs and optimize workforce planning.
• Recruit for senior positions in Hotel ensuring communication with Regional T&C to ensure national/international talent pools are utilised.
• Oversee the end to end talent acquisition process prioritising the candidate experience
• Develop, review and implement Talent & Culture Policies and procedures to support effective people management practices that comply with organisational and legislative requirements.
• Develop and maintain a stable working environment following the guidelines outlined in the Fair Work Australia Act, National Employment Standards and relevant Award or Agreement.
• Provide coaching and mentorship to the heads of department on matters regarding people management .
• Manage the employee relations functions, encompassing industrial relations, award interpretation, employment contracts, position descriptions, performance management, rewards management.
• Lead and mentor team members, offering guidance, support, and opportunities for professional growth.
• Conduct annual Training Needs Analysis (TNA) and use this to prepare a hotel training strategy outlining activities that meet Hotel and departmental operational needs within Accor guidelines.
• Prepare and communicate monthly Hotel training calendar ensuring that Accor Academy programs are promoted and allocated as necessary as per individual development plans.
• Actively support Accor’s Indigenous Employment and Engagement strategy.
• Supervise the ongoing implementation of the Management and Talent Performance Review System, recommend development strategies to improve the performance and potential of individual Talent.
• Manage the Rewards and recognition programs, ensuring that it is effectively promoted around the Hotel amongst team members and management as per the Accor guidelines. Promote our commitment to social responsibility and sustainability.

As the Talent & Culture Manager, you will play a crucial role in guiding recruitment, training, development, and employee relations, all while ensuring a high level of engagement and meeting business needs. Your responsibilities will include advising leaders on employee relations, policies, and recruitment, leading annual and cyclical people activities such as salary reviews, performance reviews, talent and succession planning, and employee engagement.

You will implement solutions to enhance the employee experience and use data to inform decision-making and influence outcomes with senior leaders. Additionally, you will develop, review, and monitor Talent and Culture procedures and policies, support Portfolio Talent and Culture initiatives, and assist the team in driving and communicating these programs. Fostering an inclusive work environment aligned with organizational values will be key to your success in this role.

We are looking for enthusiastic superstars to to join our diverse Housekeeping team. As a key member, you will be representing our friendly and professional service philosophy.

Key duties of this position include, but are not limited to the following:

• Cleaning guest rooms; including bedrooms, bathrooms, kitchens, floors, and corridors to the hotels high standards for guest arrivals and room moves.
• Ensuring all service areas are fully stocked with guest amenities, advertising material
• Ensuring towels and linen are refilled, replaced and stored correctly
• Reporting any lost property following correct hotel procedures
• Ensuring all equipment is maintained, used and stored correctly
• Using appropriate chemicals for cleaning purposes ensuring safe work practices are maintained

We are seeking a Front Office Assistant Manager to join us on a fixed-term (4 weeks) parental leave cover.

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
• Ensure accuracy of data and reporting.
• Liaise daily with our Reservations team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.

In this full time role, you will organise and coordinate services for conferences, events, functions, banquets and seminars at Sofitel Brisbane Central. This includes:

• promote conferences and events to potential customers
• respond to enquiries and provide costing regarding conferences and events
• meet with clients to discuss their needs, conduct site inspections and outline package options
• regular client contact and correspondence to ensure successful coordination of the event
• prepare event orders, action plans, and other relevant paperwork to effectively communicate client needs
• arrange and coordinate services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events for conference and events participants
• organise registration of conference and events groups and participants
• maximise conference and event space revenue by negotiating with clients to determine the type and costs of services to be provided within budget
• understand revenue budgets, forecasts and what business can be regarded as confirmed
• oversee work by contractors associated with the conference or event to ensure services are delivered in accordance with agreement
• maintain high standards in presentation, consistency, accuracy and attention to detail with all responsibilities.

We are searching for a Full Time Restaurant Manager who will be responsible for overseeing all aspects of the outlet’s operations. The ideal candidate will possess a strong background in restaurant and bar management as well as, exceptional leadership skills, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Ensure high standards of food and beverage quality, presentation, and service are consistently maintained
• Train, mentor, and supervise staff to deliver exceptional customer service
• Create and maintain menus that reflect current culinary trends and meet guest preferences
• Monitor inventory levels and manage ordering to minimise waste and maximise profitability
• Ensure compliance with all health and safety regulations, creating a safe and enjoyable environment for all
• Collaborate with other departments, such as marketing and finance, to drive business growth and profitability
• Handle guest feedback and resolve any issues or complaints in a timely and professional manner
• Develop and implement strategic plans to achieve revenue and profitability targets

As an Accounts Receivable Officer, you will directly report to the Financial Controller and ensure hotel Accounts Receivable operates efficiently and effectively through timely billing of receivables, control and collection of receivables debt. 

What you will be doing:

• Ensure invoices are sent within 24hrs of checkout as per hotel policy
• Reconcile gaming machine revenue, jackpot payouts and maintaining statutory compliance
• Prepare accurate tax invoices and statements for airline crews
• Undertake certain income audit duties as requested across our diverse revenue streams 
• Support other roles of the finance department
• Follow processes to limit or eliminate bad debt
• Ensure accurate weekly/monthly accounts are issued per specific agreed contracted business dates
• Overseeing  accuracy of the Deposit Ledger
• Ensure PX and PM accounts are checked on a daily basis and transferred to the city ledger
• Watch for forced credit or credit risk situations and take steps to ensure correct procedures are followed to limit risk to the hotel
• Maintain orderly files and records of all processes and correspondence
• Assist with revenue and audits ensuring all tasks meet Standard Operating Procedures
• Maintain and retain integrity of Accounts Receivable data ensuring adherence to company credit procedures.

The role

In this role you will create memorable experiences for our guests through:

• Exceptional Food & Beverage service with all interactions.
• Maximise sales opportunities by upselling items
• Assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages.
• Being a bartender with flair!

We are looking for Food & Beverage Attendants to join our team on part-time basis.

Key duties of this role include, but are not limited to the following:

• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages
• Maximise sales opportunities by upselling items
• Ensure accuracy whilst ordering and delivering food and beverage orders
• Use Micros to place orders
• Liaise with the Kitchen on special requests or delayed meals
• Clear and reset tables as well as ensuring service areas are clean and tidy
• Maintain standards of hygiene for food handling and presentation
• Promote a safe workplace by recognising hazards and promoting general OHS practices

With a combination of breakfast, lunch and dinner service as well as conferencing job tasks, this role has plenty of variety. 

You'll work alongside the Food and Beverage Duty Manager and the Operations Manager to ensure seamless guest experiences. Your role includes the following tasks:

• Greeting and taking orders
• Cleaning and refilling buffet/coffee items
• Making Coffees
• Keeping the restaurant clean and tidy
• working independently on shifts
• setting up/ Refilling/cleaning conference areas

This is a part time role, offering a minimum of 15 hours per week (although more are available depending on occupancy of the hotel). Your hours will vary between 5.30am through to 9.30pm depending on the shift and you will be required to work weekends and public holidays.

Commis Chef

Do you have an appetite for career progression and are you ready to take your culinary skills to a world-class platform? Take your career to a whole new level with Sofitel Brisbane Central and join our kitchen team.

We are currently seeking full time Commis Chefs to join our culinary brigade in a la carte. The successful applicants will have relevant trade qualifications, thrive working in a fast-paced environment, be creative, have a positive upbeat attitude and be passionate about food and luxury guest service.

In this role you will be producing menu items for our signature breakfast buffet in Suzette restaurant and providing service for the restaurant's a la carte dining. 

Ready for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more. 

What is in it for you:

• Work in one of Brisbane’s biggest hotels
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ensuring all food produced is in line with departmental standards and kitchen recipes
• Preparing and cooking all food orders with a sense of urgency
• Organising an assigned section and ensuring it runs efficiently and productively
• Ensuring the area of work is kept clean at all times in accordance with health regulations 
• Working closely with senior chefs to develop menus
• Working within a team environment

In this role you will:

Under the supervision of the Executive Chef and senior chefs:

• To assist in the preparation of mis en place
• Cleaning and sanitation of kitchen including food preparation areas and scullery
• Operating a dishwashing machine
• General pantry duties and maintain cleanliness of pantry, fridges and freezers
• Assembly and preparation of ingredients for cooking
• Maintain cleanliness and rotation of stock in pantry, fridge and freezers
• Assist with the receiving and storing of stock
• Utilise safe and hygienic methods for the removal of dry and wet waste.
• To keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Chef.
• Ensuring Work, Health and Safety procedures are observed to ensure your team’s and guests safety
• To ensure our Heartiest Culture is at the forefront of our actions 

In this role you will:

Under the supervision of the Executive Chef and senior chefs:

• To prepare and present menu items showing variety and flair, within the cost margins specified by the hotel
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained
• The preparation of mis en place as required
• Check that all cooked and pre-cooked foods are properly stored.
• Liaise with the restaurant team regarding the availability of menu items, additions to the menu and any relevant changes
• To keep all working areas clean and tidy.  Ensure all equipment is maintained, serviced and cleaned.  Report any problems to the Executive Chef.
• Ensuring Work, Health and Safety procedures are observed to ensure your team’s and guests safety
• To ensure our Heartiest Culture is at the forefront of our actions 

Provide excellent customer service and guest engagement as well as friendly and efficient food and beverage service to our most loyal and VIP guests. We are currently seeking a Guest Experience Agent to join our Club Millesime team who is willing to maximise the guest experience and portray the Sofitel brand standards.

What you will be doing:

• Ensuring the seamless experience of our most loyal and VIP guests
• Ensure all guests are greeted in a timely fashion and are made to feel welcome, following welcome procedures
• Check guests in and out of the hotel using our current operating system
• Book rooms for Club guests and assist with any reservation needs
• Ensure premium service is given throughout all periods of the day including breakfast, lunch, high tea, functions (when necessary) and pre-dinner drinks & canapés
• Maintain hygienic food service techniques during service
• Take responsibility over the lounge when on shift. 

WHAT YOU WILL BE DOING:

• Respond to Guest queries in a timely and efficient manner;
• Demonstrate a high level of customer service at all times;
• Go out of your way to create memorable experiences for our guests;
• Ensure all Guest deliveries are received and delivered effectively and efficiently;
• Parking and delivering of guest cars from the valet parking;
• Assisting the guest with moving of luggage.

Elevate your career by joining the prestigious Sofitel Brisbane Central with the largest conferencing operation in Brisbane, where excellence is not just a standard but a way of life.

Success in this role is the ability to learn quickly and the desire to provide phenomenal service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training.

A Responsible Service of Alcohol certificate, positive attitude, immaculate personal presentation and the ability to say “Bonjour” is a must.  

• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that exudes luxury and aligns with Sofitel brand standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified.

We are currently looking for a dedicated customer-focused Food and Beverage Supervisor to join our team.

Reporting to the Venue Manager & Director of Food & Beverage, the key responsibilities of this role include:

• Being "Guest obsessed" while providing support and presence on the front of house areas to ensure the smooth operation of the restaurant and cafe & warm and efficient service is provided
• Providing leadership, guidance and support to your F&B colleagues, ensuring our F&B service standards are observed providing a consistently high level of service to all guests
• Set up for each service period
• Familiarizing yourself with VIP and regular clients to ensure their requests and needs are met
• Maintain hygienic food service techniques during service and promote a safe workplace by recognizing hazards and promoting general OHS practices
• A ‘hands on’ approach is required as is to work as part of a team to provide seamless service

What we are looking for:

• Previous experience in a Food & Beverage Supervisor or Team Leader role within a restaurant and cafe is required
• Experienced Food and Beverage attendants are encouraged to apply for the next step.
• Passionate for customer service
• Experience in training and motivating employees
• Friendly, outgoing personality and a high standard of personal presentation and self-awareness

If this sounds like the role you have been waiting for apply today!