Total 38 job vacancies by AccorHotel

• Keep an updated Product Knowledge master manual for the Sales and Marketing department.
• When possible, depending on workload, assist the Revenue Manager in the production of proposals, letter typing, mail-outs and outgoing communication material.
• To assist the Revenue Manager with specified projects relating to internal/external promotions.
• Assist in handling all incoming telephone calls and will follow through using own initiative.
• Assist in the creation & distribution of materials when required e.g. hotel brochures, sales kits for external promotions.
• Audit and update all content for hotel’s digital footprint – including microsite, AH.com, and third party sites.
• Conduct digital leaver gap analysis and provide recommendations to close gaps
• Assist Revenue Manager and Distribution with developing EDM strategy and calendar for 12 months.
• Create a digital exposure checklist to use for special events to ensure maximum exposure.
• Social Media management
• Assist Revenue Manager and Distribution with digital marketing, covering direct and non-direct websites, social media, EDM, suggested influencers and digital signage.

A career that lets your passion shine:

The Guest Experience Executive (GEE) ensures an exceptional hotel experience by welcoming and assisting VIPs, loyal guests, and members of Accor programs, focusing on personalised service and special occasions. Acting as a key communication link with hotel management, the GEE coordinates guest preferences, requests, and stay details, supporting pre and post stay engagement. They also manage the Voice of the Guest platform, including sentiment analysis and responses, ensuring the Sofitel brand's luxury standards and guest journey expectations are met.

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities
are

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Participate in training and development programs to enhance skills and capabilities.
• Promote Accor Loyalty programs
• Recognizes Loyalty members as Royalty!
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
• Guest services: Valet parking, assistance with luggage, booking activities

A career that lets your passion shine:

Lead and oversee daily departmental operations, ensuring adherence to service standards with a focus on friendly and engaging interactions. Conduct regular inspections of front and back-of-house areas to maintain high cleanliness standards. As needed, assist with cleaning guest rooms and public areas. Safeguard and manage cleaning materials and equipment, ensuring cost-effective linen use. Coordinate with Front Office and Maintenance to ensure guest rooms are ready, addressing guest concerns promptly to create memorable experiences.

What you will be doing:

You will have the opportunity to showcase your customer services skill and create memorable moments for our guests from the heart. In this role, you will report to Assistant manager on duty on a daily basis and work within a creative and supportive team environment. Some of your key duties will include:

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
• Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

What you will be doing:

• Prepare mis-en place as required.
• Participate in creating various exciting menu items.
• Ensure strict stock rotation and minimum wastage.
• Keep all working areas clean and tidy and ensure all equipment is maintained.

This is an entry level position with an opportunity to be part of something bigger.

As a Kitchen Hand / Kitchen Steward, you will work as part of a team to keep the hotel kitchens and washing up areas clean and tidy, with great opportunity to learn and expand your skills.

The ideal candidate will be energetic, self-motivated, have attention to detail, and have a passion for giving guests an exceptional experience.

What you will be doing:

• Assisting with basic food preparation duties with opportunities to learn
• Responsible for the cleanliness and sanitising of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible operation of kitchen cleaning equipment.

A career that lets your passion shine:

As Maintenance Officer at Sofitel Adelaide, you will deliver warm, luxury service while ensuring the hotel’s facilities are well maintained. Assisting the Maintenance Manager, responsibilities include daily plant rounds, equipment repairs, and timely responses to service requests. With a focus on quality and efficiency, the role requires strong mechanical skills, effective task prioritisation, and seamless collaboration with staff, all while embodying Sofitel’s values of excellence, openness, and a passion for service.

• Paint, maintain and repair painted, wall-covered, stained and varnished surfaces of building structures, rooms, furniture and equipment throughout the hotel and facilities.
• Prepare and paint surfaces using techniques and tools including, but not limited to, measuring surfaces, mixing paint, matching paint and using brushes, rollers and spray-guns.
• Install and repair covered wall and ceiling surfaces.
• Maintain and repair caulked, grouted, wood and masonry surfaces requiring staining, varnishing and lacquering.
• Liaise with individual departments and the Senior Duty Technician in relation to work requirements.
• Plan and prioritise jobs to ensure deadlines are met.
• Completion of set daily tasks.
• Liaise with the Housekeeping Manager/Senior Duty Technician or designate to ensure that all equipment is maintained and in good working order.
• Carry out maintenance requirements and follow up as scheduled by the Hotels’ Property Management System (PMS).
• Record all tasks performed, both complete and incomplete.
• Primarily perform tasks relevant to experience and trade, and any other tasks as required or requested by Management and Supervisors.

Through your passion and motivation, you will be responsible for overseeing business development and growth across varied market segments and winning new business for Sofitel Adelaide. Focused on driving sales and promoting positive culture within the team, you are a high performing individual who loves the chase; and more importantly the win. Being professional and knowledgeable in the market, staying informed of developments to capitalise on relevant business opportunities, and building strong relationships with new and existing clients are essential.

A career that lets your passion shine:

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Reporting to the Director of Sales, you will assist the department to drive growth, support the C&E Team and join a culture of guest focused professionals. You will be:

• Responsible for securing new business and growing share from existing accounts.
• Collaborate with partners to drive conversion.
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Implement a personal sales call plan program with regular follow up on effectiveness, changing and adapting where appropriate to respond to market business needs.

A career that lets your passion shine:

As Pastry Demi Chef, you'll craft exquisite desserts, perfecting your skills daily alongside experienced professionals. You'll explore new techniques, innovate with flavours, and delight our guests with every creation. Gain invaluable experience, grow professionally, and infuse your unique style into each dish, making every dessert a memorable experience for our guests.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working a combination of Night auditor and Night Manager shifts according to schedule. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working an average of 2-3 shifts per week as a Night auditor or Night Manager. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

• Helps provide smooth running services and a high standard of production by managing his/her section,
• Works autonomously to produce dishes in compliance with cooking instructions,
• Supervises the commis chefs' work,
• Is responsible for the organisation, coordination and service for one area of the kitchen,
• Produces and presents the dishes for the section in line with the cooking instructions and processes defined by the hotel and brand,
• Ensures that dishes are well presented, of a high standard and at the right temperature,
• Delivers dishes in good time to suit guests' wishes,
• Depending on the hotel, may be asked to receive deliveries, check and store merchandise,
• Organises his/her work and timing to suit fluctuations in guest numbers, special events and particular guests,

Our Receptionist is a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.

Your daily mission will include:

• Assist guest with check in / out, information during their stays
• Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
• Process / take bookings during reservations after hours
• Attend to guest with a professional telephone manner
• Ability to think on your feet and anticipate guests needs
• Multitask with great time management
• Solve problems on the spot
• Work in a face paced environment

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
• Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller.  Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• Any other duties assigned by your manager.

Guest Service  Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Provide personalized assistance and information to guests regarding hotel amenities, local attractions, and services.
• Respond promptly to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity.
• Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.

What you will be doing:

• Prioritise and respond to daily maintenance requests to ensure the smooth running of the hotel
• Ensuring the guest experience is memorable and positive through the maintenance of the hotel facilities
• Plan and carry out preventive maintenance throughout the hotel
• Manage complex projects to deliver a luxury product and service
• Responsible for the overall energy management and conservation of the hotel
• Manage the engagement of contractors within the hotel, ensuring work is to standard, to manufacturers specification, in line with legislative requirements and completed within budget and on time
• Routine management of fire alarms and emergency lighting
• Chief Warden responsibilities
• Assisting hotel management with emergencies and maintenance issues and incidents
• Ensure all staff are competent in the safe and effective use of equipment and chemicals
• Actively participate in activities to support the Accor and Sofitel Risk Management program

Ready for a sizzling career move? You will play a pivotal role in our kitchen, working alongside a fantastic team. The food you prepare, cook and serve leaves our guests wanting more.

What you will be doing:

• Hands on supervision of the restaurant, to ensure a high-quality product is produced consistently
• Ensure the highest possible standard of hygiene is practiced and maintained to meet Health & Safety regulations
• Actively share ideas, opinions and suggestions to improve the kitchen environment and menus
• Maintain food costs at budgeted levels by careful preparation, service and storage of food product
• Communicate effectively with the rest of the team and thrive for guest feedback

What you will be doing:

• Responsible for the cleanliness and sanitizing of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible of the operation of kitchen cleaning equipment

What is the role all about?

 Responsibilities of this role include, but are not limited to, the following:

• Implement a personal sales call plan that is adaptable to business needs and flexible with market trends
• Build, develop and maintain relationships with current customer base
• Identify and convert sales leads into new business opportunities
• Conduct Market Research to source new corporate rooms business
• Maintain effective communication with the Director of Sales and Marketing, providing  market intelligence on a regular basis and an understanding of competitor strengths, weaknesses and ongoing sales activities
• Participate and represent Accor at key industry/trade events
• Accurately record call plan activities, contacts, rate structure and other pertinent client information in the Sales database

Reporting directly to the Hotel General Manager, this hands-on but autonomous role will be responsible for the efficient and effective operation of the Talent & Culture (HR) Department. You will work 3 days per week in a 0.6 FTE role with some flexibility in days. In this true generalist role, your main responsibilities will include:

• Managing every aspect of the employee lifecycle
• Provision of advice and support to department managers
• Act as the first point of contact for HR queries from the team
• Prepare monthly HR and business reporting
• Manage communication channels through to team members
• Participate strategically in the team engagement action plan
• Manage industrial relations, ensuring legislative compliance and best practices are met