We are looking for a night owl, someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working a combination of Night auditor and Night Manager shifts according to schedule. Some of the key duties you will perform are:
- Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
- Provide supervision and support to the Front Office team and other departments when required.
- Ensure strict procedures are followed for all cash/credit, accounting and banking procedures, issue of keys and guest confidentiality.
- Be aware of room availability and sensitively manage overbooking situations where relocations are required.
- Carry out reception duties as required.
- Assist, as required, calls for reservations.
- Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
- Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
