The role:
- Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
- Participate in training and development programs to enhance skills and capabilities.
- Promote Accor Loyalty programs
- Recognizes Loyalty members as Royalty!
- Promote and up-sell hotel facilities through strong product knowledge.
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Maintain procedures in relation to credit and cash transactions and accounting documentation.
- Attend to guest requests efficiently and effectively, constantly striving to provide Total Guest Satisfaction.
- Guest services: Valet parking, assistance with luggage, booking activities
