Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world.
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Provide personalized assistance and information to guests regarding hotel amenities, local attractions, and services.
- Respond promptly to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity.
- Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.
