Total 43 job vacancies by AccorHotel

We are seeking a highly skilled and experienced Portfolio Financial Controller to join our finance team. As a Portfolio Financial Controller, you will play a key role in overseeing the financial health of our diverse portfolio of projects, ensuring accurate financial reporting, and providing strategic financial guidance to support decision-making.

Keys duties include, but are not limited to the following:

• Provide financial leadership and oversee all facets of finance for three properties
• Ensure timely and accurate production of financial reports, data and P&L
• Complete Monthly forecasts and annual budgets
• Drive Team Member Engagement and promote a positive team culture
• Develop and implement effective strategies to enhance the profitability
• Deal with Management Agreements and owners  corporation matters

We are seeking a detail-oriented and proactive Finance Officer to join our finance team. This role provides flexibility within the Finance Department by supporting various financial functions, including but not limited to, processing credit applications, invoicing, debt collection, Accounts Receivable, Accounts Payable, general cashiering duties and payroll duties.

As an integral member of our team, the Finance Officer will ensure accurate financial transactions and timely reporting to support the hotel’s operations.

Keys duties include, but are not limited to the following:

• Assisting with weekly payroll processes, from processing, reviewing and submitting for payment, to management and statutory reporting.
• Supporting the month-end closing process by preparing account reconciliations and assisting with journal entries.

• Helping manage daily cash receipts, including reconciling cash, cheques, and foreign currency transactions.
• Maintaining accurate records of cash floats and assisting with monthly cash audits.
• Assisting with invoicing, debt collection, and follow-ups as needed.
• Providing general support to the Finance team with ad hoc tasks and compliance requirements.

This role is ideal for someone with 2 years’ experience, who wants to develop their skills and gain exposure to various financial processes in a supportive team environment.

About the role
This role could be working across all areas of our F&B department including working in the hotel restaurant for the breakfast shift, working in the events helping run the day's conference and events, running room service in the evening or restocking the mini bars in our guest rooms.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 - 4 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.

As a Food and Beverage Team Leader at Novotel Melbourne South Wharf, you will play a key role in delivering exceptional dining experiences for our guests. We are seeking a passionate and motivated individual who can lead our team during evening shifts, ensuring our hotel operate smoothly and efficiently. 

Key Responsibilities:

• Oversee the set-up, service, and breakdown of dining areas, ensuring a welcoming atmosphere for guests
• Supervise and delegate duties to ensure smooth daily operations in our outlets 
• Ensure the proper handling and settlement of customer accounts using our POS system.
• Ensure hotel and brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal

We are seeking a highly motivated and detail-oriented Group Reservations Agent to join our dynamic team at Novotel Melbourne South Wharf. As a Group Reservations Agent, you will play a key role in ensuring the seamless coordination of group bookings and reservations, providing exceptional customer service to both our clients and internal teams, within our portfolio hotels. Key duties include:

• Responsible for the management of all group bookings of 10 rooms or more.
• Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
• Perform all reservations duties including making and entering reservations.
• Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Are you an early riser who loves the buzz of a bustling breakfast service we want you!!!!!
Do you believe the perfect morning begins with the best breakfast, whether it’s perfectly poached eggs, the creamiest latte, or that breakfast platter guests dream about? If you're someone who thrives in the morning rush and has a knack for turning every breakfast into a memorable moment, we want YOU as our Breakfast Restaurant Manager!

Here at Sofitel Noosa Pacific Resort, you won’t just be managing a team—you’ll be leading a high-energy, passionate group that transforms each morning into an experience our guests can’t wait to wake up to. From serving flawless à la carte breakfasts to remembering the exact way our regulars take their coffee, you’ll create moments that our guests will remember long after their stay. You’ll take pride in crafting the perfect cappuccino, delivering a delicious meal, and making sure every guest feels like they’re starting their day with a little extra touch of luxury.

What you’ll be doing:

Delivering exceptional service: You’ll create unforgettable experiences for every guest, ensuring they feel at home from the moment they walk in and enjoy seamless, professional food & beverage service.
Creating lasting connections: Get to know our VIPs and regulars on a personal level—remembering their names, their favourite coffees, and how they like their eggs. You’ll build those meaningful relationships that make every guest feel valued.
Leading a rockstar team: Recruit, inspire, and mentor our amazing breakfast team. You’ll empower them to deliver top-notch service every day and help them grow in their roles.
Making an impact on guest satisfaction: You’ll be constantly looking for ways to improve our service, using guest feedback to innovate and deliver even more extraordinary moments.
Being a Heartist ambassador: You’ll actively promote the best of Sofitel Noosa, ensuring guests know about all the amazing things we have to offer—whether it's a special promotion or a hidden gem on the resort grounds.
Innovating together: Collaborate with our kitchen and marketing teams to brainstorm creative ways to elevate our breakfast offerings and keep our service fresh, exciting, and one step ahead.

Reporting to the Food & Beverage Manager, as a Barista, you’ll be at the heart of our guests' experience, crafting quality coffee and beverages with care. You will create a warm and welcoming atmosphere, providing excellent customer service while delivering high-quality coffee consistently. Your responsibilities will include:

• Preparing and serving high-quality espresso coffee and other beverages.
• Assisting guests with menu options and dietary requirements.
• Maintaining cleanliness and hygiene standards in your station and service areas.
• Collaborating with the restaurant team to ensure smooth and efficient service.
• Ensuring orders are written clearly and correctly for the kitchen and cashier.
• Completing all other F&B Attendant duties, as required.

Our porters are both the first and last person our guests encounter at our resort, and you will pay an integral role in ensuring every guest receives the warmest of welcomes, and leaves feeling valued.

Your duties will include:

• Welcome and farewell our guests in a genuine manner, and attend to their needs throughout their stay
• Assist with handling of luggage, delivering to rooms, and storing as required.
• Arrange transportation and tours for guests, providing accurate directions and sharing your knowledge of the local area.
• Control parking of cars in the car park, assisting with valet parking as required.
• Ensure all daily checklists are completed and handovers thorough.
• Keep up to date information for all hotel services, promotions, outlet opening times and ensure you are familiar with local events.
• Keep up to date information for places to see, go and dine in the local area of Noosa.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.

This role assists in maintaining the building, plant, equipment, fixtures and fittings within our luxury 5* resort. Your role is to protect the asset and ensure it remains a functional, pleasant and safe environment for all guests, visitors and team members.

You will:

• Carry out maintenance requirements and follow up as scheduled by the Hotels’ Property Management System (PMS).
• Ensure all equipment is maintained, used and stored correctly.
• Assist in keeping up to date records on the repair and maintenance of plant and equipment.
• Liaise with relevant teams regarding all work in guest rooms and public areas to ensure out of order areas of the Hotel are brought back into use as soon as possible.
• Report back on the completion, or delay, of any task that is guest related.
• Plan and prioritise jobs to ensure deadlines are met and emergencies are handled appropriately.
• Ensure the workshop is maintained in a safe and clean working condition.
• Perform duties on a shift roster basis as required.
• Ensuring safe manual handling techniques and work habits are practiced.

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.

Join a collaborative, friendly and passionate team across three portfolio properties to scope new opportunities, build rapport with clients to convert business across multiple market segments, while offering excellent customer service. No day is the same and opportunities for career growth is immense.

What you will be doing: 

• Proactively respond to sales enquiries through a variety of channels in a professional and timely manner.
• Prepare tailored client quotations and contracts, follow up, site inspection organisation with sales processes to effectively convert business opportunities.
• Build rapport and effective business relationships with professional, friendly process.
• Develop strong internal departmental communications and relationships with Revenue, Reservations, F&B, Front Office, hotel partnerships.
• Coordinate social media, marketing and PR campaigns.
• Train and develop deep knowledge across property portfolio.
• Manage enquiries in Accor systems and reporting processes.
• Work effectively in a team as well as independently.

What you’ll be doing:

• Food preparation for breakfast, lunch, dinner, room service, functions and buffet service.
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. Ensure all equipment is maintained, serviced and cleaned.
• Ensure all food produced is in line with kitchen recipes and standards.
• Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

The Role

We currently have an exciting opportunity for a Reservations Agent to join our team on a Part time bases approx. 3 days per week.

Reporting to the Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

If communication is your strength, we want to hear from you! This role is responsible for responding to incoming reservations. You will help ensure strong conversion of reservations enquiries and maximum average room rate at all times. In explaining our resort facilities, you will maximize sales opportunities; and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.

Immediate start available - we have full-time and part-time opportunities!

You will:

• Promptly answer all requests for reservations and record them accurately.
• Maintain strong communication with other resort departments.
• Promote up selling of resort services and upgraded room categories.
• Assist fellow ambassadors where necessary.

The position is responsible for assisting the Executive Chef, Sous Chef and Chef De Partie with daily operational aspects of the Kitchen and related outlets. Working as part of the Kitchen team this position involves preparation and cooking of meals, operating commercial cooking equipment such as mixers, steamers, fryers, ovens and stoves and ensuring a clean and safe work environment is maintained.

An immediate start is available - we have casual and part-time positions available.

You will:

• Assist with food preparation for breakfast, lunch, dinner, room service, functions and buffet service. 
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Prepare and ensure availability of mis en place as required.
• Ensure strict stock rotation and minimum wastage.  
• Keep all working areas clean and tidy.  

The position is responsible for assisting the kitchen team in ensuring that all kitchen areas are kept clean and tidy at all times and to ensure that all F&B outlets are provided with clean and sanitised operating equipment.

Immediate start available - Casual or Part-time employment is available.

You will:

• Action cleaning duties within the kitchen, food preparation areas and scullery.
• Maintain cleanliness of pantry, fridges and freezers.
• Assist in the preparation of food as directed by our senior chefs.
• Maintain cleanliness and rotation of stock in pantry, fridge and freezers.
• Assist with the receiving and storing of stock.
• Ensure all kitchens are kept clean and tidy.

The position is responsible for the operation of the pastry kitchen; ensuring that food standards, preparation, ordering, presentation and cooking techniques are carried out according to established recipes and standards.

You will: 

• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.

The VIP Services Executive assists with managing VIP & Loyalty guests, ensuring and providing flawless, upscale, professional and high class guest service experiences whilst responding to guests needs and anticipating their unstated ones.

This role supports the VIP Services Team Leader, by performing administrative duties including;

• Tracking and coordinating guest check-in,
• Assisting with VIP & Loyalty reservations, and
• Updating guest profiles with key information about their preferences and purpose of their stay.

It is essential to develop and manage strong working relationship with all departments to support and coordinate daily operations, achieve business outcomes, and to expedite the resolution of any guest complaints that may arise. The VIP Services Executive is responsible for the flow of communication relating to VIP guest activity and movements, special requirements and amenities. 

Your duties include but not limited to:

• Reporting to the Portfolio Director of Talent and Culture, you will provide Human Resources assistance with employee benefits, rewards & recognition programs
• You will coordinate the end to end recruitments, onboarding and Learning and Development of the Hotel Teams across three properties
• Manage administrative tasks to ensure compliance
• Administer WorkCover claims / Return to work process
• Drive Team Member Engagement and promote a positive culture
• Complete HR reports and projects

The Role

We currently have an exciting opportunity for a dual role as our Meeting, Events and Reservations Coordinator.

This is a great opportunity for someone who enjoys variety in their work. You will spend approx. 3 days in Reservations and 2 days in Conference & Events (with flexibility to switch it up depending on business demands).

Reporting to the Meeting & Events Sales Executive and Reservations Manager, you will be responsible for:

• Coordination of final details for events handed over once the client contracts
• Taking final pre-payment
• Compiling event orders and running event order meetings
• Any admin related to events
• Posting charges
• Meeting and greeting clients whilst they are on site
• Sending out proposals and contracts
• Create Group Masters and update group information as it is received eg, rooming lists, arrival details and meals.
• Follow up information if not received.
• Liaise with other departments to ensure group requirements and special requirements are actioned.
• Ensuring all deposits are received prior to arrival and all invoicing is complete in a timely manner.
• Cross check accounts and finalise or send final accounts.
• Send 90/60/30 reminders to clients as needed.
• Constantly monitor all group reservations. Liaise with clients, input details into reservations system, release extra rooms and distribute information to other departments.

The position is responsible for the professional and cost effective running of the housekeeping department achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the hotel.

You will:

• Oversee the cleaning of guestrooms and public areas ensuring standards of cleanliness and guest comfort are maintained in line with brand guidelines.
• Develop and implement Housekeeping systems and procedures.
• Ensure that room cleaning productivity is monitored closely and maintained at the level set by the General Manager.
• Establish performance targets for productivity and expenditure ensuring that the department achieves these targets.
• Respond to guest feedback and enquiries in an efficient and professional manner.
• Lead the Housekeeping team, providing regular feedback on performance and standards. Recruit and onboard new team members effectively.
• Work closely with all operational departments, supporting a culture of positive collaboration across the resort.

The key responsibilities of the Chef De Partie are

• Supervision of kitchen in the absence of the Executive and Sous Chefs.  Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices in the preparation and production of food as required.
• Prepares and ensures availability of mis en place as required.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head. 
• Report any problems to the Executive Chef / Sous Chef.

The other critical responsibilities are

• Ensure proper safety and sanitation of all kitchen facilities and equipment.
• Safe work practices in a hazardous environment.
• Supervision of apprentices and other kitchen colleagues.
• HACCP / Food safety /WHS and quality assurance.
• The manual and physical aspects of the role which include but are not limited to: constant standing, walking, lifting, carrying, pushing and pulling.

This is your chance to bring your skills and enthusiasm and work within a team with global experience and French flair.

Are you ready to unleash your creativity and catapult a leading luxury resort into the limelight? At Sofitel Noosa Pacific Resort, you’re not just part of our team—you're a key player in shaping an extraordinary experience that starts the moment someone hears our name. This role is your canvas, and your vision will inspire guests to make our resort their go-to haven for luxury stays, gourmet adventures, and unforgettable events.

As our Marketing Manager, you will champion the Sofitel Spirit by:

• Launch vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most memorable moments with us—from sunlit brunches to starlit celebrations, serene spa days, and 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Taking the lead on marketing the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Embracing the elegance and excellence of the Sofitel brand, bringing it to life in every campaign, post, and promotion, including our spa.