Total 245 scientific operations manager job vacancies in Australia

We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.

In this role you will:

• Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.

• Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.

• Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.

• Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.  
 

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
• Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

Sixteen Antlers Rooftop Bar is named for its roof ‘branches’ reminiscent of a deer’s antlers, our intimate space offers a haven of comfortable seating, a selection of boutique beers, cocktails, and quality wines, as well as impressive tapas menu. We are looking for an enthusiastic superstar to lead our fantastic team!

We are seeking a passionate bar manager that represents our service philosophy, with an open minded attitude, flexible to adapt their skills, & the know how to create great experiences.

The ideal candidate will have worked in a similar venue & understands the requirements in a high volume venue, You will have a passion for people, service & delivery of expectations.  They must be able to multitask at a high level whilst developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic.

As Sixteen Antlers Bar Manager you will:

• Ensure efficient, friendly and professional service is provided to all guests.
• Lead & coach team to ensure venue standards are upheld.
• Work with other leaders & stakeholders
• Maintain effective communication with the team in regards to upcoming events and venue requirements. Eg, weekly meetings with management team and kitchen brigade.
• Set up, pack down and delivery of the bar & all special events
• Proactively creating unique experiences tailored to our guests
• Take the lead as the first point of contact for any feedback from guests, & act on this
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
• Set up procedures to protect and maintain service equipment, correctly recording breakages and carry out regular stocktaking.

Assistant Front Office Manager

Reporting to the Resort’s Front Office Manager, the Assistant Front Office Manager is responsible for assisting with the management of the day-to-day operations of Front Office,  Reservations, and Night Audit functions, whilst ensuring all brand service standards are maintained in these areas, profitability is maximised, and Guest and Team Member needs are met or exceeded.

WHAT YOU WILL BE DOING:

• Assist the Front Office Manager with the management of both Front Office and Reservations operations.
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Ensure the Resort is maintaining a high level of guest service, ensuring guest satisfaction, through pre-stay, during stay and post-stay feedback, and assessment of guest satisfaction surveys
• Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
• Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across MICE/GROUPS/ENTERTAINMENT.

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across MICE, GROUPS & ENTERTAINMENT clients.
• Collaborate with the Director of Sales - MICE a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Meetings & Events
• Proactively create a sales plan that includes proactive initiatives to achieve business objectives and budgeted profits for the hotel for Entertainment & Groups
• Taking a proactive and innovative approach to acquiring new business.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing

• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue.
• Travel interstate to visit clients and attend tradeshows as required

Our Assistant Managers are critical to delivering seamless service throughout the hotel. Some of the key responsibilities
are

• Leading the guest experience at check in and check out
• Proactively seeking feedback from guests and resolving any issues to a high satisfaction
• Coaching and supporting team members
• Ensuring safety and security standards are achieved in the hotel consistently
• Driving Loyalty members experience and onboarding
• Providing support across other departments as required

Reporting directly to a dedicated and experienced Portfolio General Manager, you will have the opportunity to steer and direct the highly engaged F&B, Front Office, Reservations & Engineering teams to success.

You will be supported by an experienced ExCom team from T&C, Sales & Marketing, Finance and Revenue and have direct access to the hotel asset management team, working collaboratively to ensure optimisation of revenue generation and ultimate guest satisfaction.

Primary responsibilities include but are not limited to;

• Provide operational and strategic direction to hotel management team, and support manager’s in their individual roles to ensure the best possible outcomes
• Prepare end of month reporting and attend owners meetings with the Portfolio General Manager to best represent the operations of the hotel
• Promote the Hotel’s ongoing ESG commitments, ensuring green choices are made in line with our roadmap to carbon and energy reduction and bringing to life our social elevator philosophy
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards
• Engage with our loyal guests, seeking feedback and setting strategies for increased customer satisfaction and RPS across our rooms and F&B offerings

For more information, a confidential discussion or to apply, please reach out to [email protected]

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
• Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
• Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box”
• Review and implement Procedures
• Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

As part of the Accor Salter Brothers Portfolio, you will be surrounded by an experienced ExCom team and supported by a motivational Portfolio General Manager who will assist you in continuing the performance of Mercure Sydney Manly Warringah.

You will lead and inspire a team of hospitality professionals who are dedicated and loyal to the Hotel, engaging with well established local community partners and prioritising guest experience, loyalty as well as the performance of the Hotel and its operations.

Reporting to Director of Operations, you will have the ability to pro-actively position and drive the business to stay ahead of the industry trends. 

What you will be doing:

• Building and leading an opening team capable of executing our full offering to the highest standard to a discerning international clientele. 
• Implementation and upholding of BOH, FOH and hotel systems to ensure consistency and quality
• Develop a culture of quality through training, leadership and presence
• Work closely with Director of Hotel Operations, Executive Chef and wider Hotel Management team to achieve hotel goals
• This role requires the availability to work late evenings, weekdays, weekend and public holidays. 

Are you an early riser who loves the buzz of a bustling breakfast service we want you!!!!!
Do you believe the perfect morning begins with the best breakfast, whether it’s perfectly poached eggs, the creamiest latte, or that breakfast platter guests dream about? If you're someone who thrives in the morning rush and has a knack for turning every breakfast into a memorable moment, we want YOU as our Breakfast Restaurant Manager!

Here at Sofitel Noosa Pacific Resort, you won’t just be managing a team—you’ll be leading a high-energy, passionate group that transforms each morning into an experience our guests can’t wait to wake up to. From serving flawless à la carte breakfasts to remembering the exact way our regulars take their coffee, you’ll create moments that our guests will remember long after their stay. You’ll take pride in crafting the perfect cappuccino, delivering a delicious meal, and making sure every guest feels like they’re starting their day with a little extra touch of luxury.

What you’ll be doing:

Delivering exceptional service: You’ll create unforgettable experiences for every guest, ensuring they feel at home from the moment they walk in and enjoy seamless, professional food & beverage service.
Creating lasting connections: Get to know our VIPs and regulars on a personal level—remembering their names, their favourite coffees, and how they like their eggs. You’ll build those meaningful relationships that make every guest feel valued.
Leading a rockstar team: Recruit, inspire, and mentor our amazing breakfast team. You’ll empower them to deliver top-notch service every day and help them grow in their roles.
Making an impact on guest satisfaction: You’ll be constantly looking for ways to improve our service, using guest feedback to innovate and deliver even more extraordinary moments.
Being a Heartist ambassador: You’ll actively promote the best of Sofitel Noosa, ensuring guests know about all the amazing things we have to offer—whether it's a special promotion or a hidden gem on the resort grounds.
Innovating together: Collaborate with our kitchen and marketing teams to brainstorm creative ways to elevate our breakfast offerings and keep our service fresh, exciting, and one step ahead.

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

• Work closely with the Director of Sales to maximise lead generation and conversion of MICE business in line with the hotel targets and strategy.
• Management of business from an agreed segment across certain markets, which could be corporate companies, Government, and / or entertainment.
• Maintain existing client/account base to ensure business is retained and developed where possible.
• Research new business for Sofitel Sydney Darling Harbour for new lead generation.
• Identify new business opportunities through any means.
• Conduct research to uncover opportunities focusing particularly on “desirable business” and/or “need periods”.
• Know competitor accounts and target businesses.
• Adequate follow up and follow through on all opportunities to win business for Sofitel Sydney Darling Harbour.
• Ensure adequate sales time is spent on communicating with clients.
• Providing market intelligence on a regular basis and understanding of competitor strengths weaknesses.
• Submit reports on sales activities, competitor information market trends and any new opportunities as required.
• Have a complete understanding of Sofitel Sydney Darling Harbour's sales and service vision, its products, services, presentation of brand, and rate structure to fulfil business objectives.
• Liaise with other Hotel Departments and within the Reservations, Conference and Events Department effectively.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

We are seeking an energetic and enthusiastic Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property. 

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with Food & Beverage duties as required including food production and service, beverage production and service and cleaning of prep and service areas.

WHAT YOU WILL BE DOING:

We are looking for a dynamic and motivated leader to join our team, who will report to, and working collaboratively with, the Food & Beverage Services Manager. This role is key to bringing the Resort's casual dining concepts to life while leading and inspiring the team, instilling a culture of guest passion, and drive financial performance.

This role will work across The Green Dining, The Cart Bar & Kitchen, Conferencing & Events, and the seasonal poolside Oasis Bar.

About the Role! 

Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff. 
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
• Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success. 

Are you a night owl? Bring your experience and passion as an Assistant Night Manager and join our friendly and fun Front Office Team.

It is a Full Time position. As part of our night team, you work night shifts that start at 11pm and finish at 7am.

We are actively searching for an experienced Front Office professional to become an integral part of our brand-new property.

As the Assistant Night Manager, you are naturally a confident person who is able to approach people and initiate conversation. Your skills of reading the guest and attention to detail are what sets you apart from the rest.

You have an outcome driven approach to performance & results and you strive to achieve excellence in your field.

Responsibilities:

• Conduct Night Auditor duties whilst on shift with the Night Manager
• Maintain control and supervision of all audit functions
• Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation
• Assist with the management of the Night Audit team’s performance whilst on shift, in accordance with relevant Accor brand and service standards, policies and procedures
• Drive a caring culture for our guests and inspire our team members to create a story unique to each guest’s stay
• Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy
• Be a safety champion and lead by the example by following Accor’s health and safety procedures 
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

About you

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

What you will be doing?

• Managing top accounts for Corporate, Wholesale and Inbound.
• Business Development and Account Management within the Wholesale, Inbound, Retail Travel Agent, Corporate and MICE sectors.
• Working in tandem with Business Development Executive to ensure all leads and potential business is followed up efficiently.
• Develop working plans to meet targets.
• Negotiation of rates and terms and conditions.
• Work with the department to ensure simple clear systems are in place to successfully manage the sale and implementation of any new business

What you will be doing?

• Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
• Ensure the highest level of customer service is offered and maintained at all times to all guests.
• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Take responsibility of Night Manager duties in their absence. 

About you

• Previous Night Auditor experience preferable.
• Strong knowledge of Opera PMS.
• Exceptional grooming, presentation and communication skills.
• An ability to work night shifts across a 7 day roster.
• An open, unrestricted driver licence - confidence in driving is essential. 
• Responsible Service of Alcohol Certificate – Victoria.

• Lead by example to provide efficient, friendly & professional food & beverage service to all guests
• Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
• Supervision and support of all lounge areas as required
• Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
• Handle different guest challenges and situations and be part of the first response emergency team.
• Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff
• Reporting of sickness, absence, punctuality, etc. issues to the Lounge and T&C Manager
• Achieve budgets, customer satisfaction targets and other business metrics. 
• Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
• Communicate directly with your front of house team, kitchen team and higher management to provide them with all relevant/ needed information.
• Assist with implement training programs for all employees, conduct induction and skills training
• Maintain and improve quality service in our lounges.  
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the Lounges and Qantas Food Safety Plan. 
• Make sure that an ACCOR and Brand policies are respected
• Excellent knowledge of the software operation and usage..
• Check discrepancy report and action accordingly.
• Train junior team member and co-ordinate the monthly on the job training for the whole department
• Log and inform your Manager of any system problems & workplace injuries.
• Assisting with protecting and maintaining control of the lounge and bar areas.

About you

• Experience with local market knowledge in hospitality industry.
• Passion, interest and confidence in coffee, wine & spirits with a focus on locally sourced product, ensuring quality and consistency of our offering.
• A commitment to providing exceptional experiences for our guests.
• Exceptional leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
• Responsible Service of Alcohol (RSA) Certificate.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.

What you will be doing?

• Assist in leading, mentoring and training the Food & Beverage Operations team.
• Supervise and delegate duties, ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.

This is a Full-Time role - 38 hours per week.

As Revenue Manager, you will build revenue strategies to maximise hotel performance and returns.  In this role you will report directly to the General Manager whilst working closely with hotel Department Leaders and external stakeholders/owners.  

In this role you will

• Drive long term strategic planning and short term tactics to increase and maximise the hotel's overall revenue, profit and improve key performance indicator performance. 
• Be a confident leader that communicates with impact and has an eye for detail
• Have strong analytical and proactive problem solving skills including analysing data and market trends, being proactively inquisitive and interpreting the data to develop and implement nimble SMART strategies to maximise revenue opportunities
• Have a strong understanding of market segments, yield management techniques, supply/demand and  complex pricing relationship including keeping a constant pulse on the market demand drivers and proactively adapting quickly to maximise revenue
• Proactively manage the distribution of Hotel inventory to ensure maximum occupancy of the hotel by maintaining accurate rooms inventory control systems.
• Generate 13 month forecasting, online pricing/planning/availability.
• Prepare Budgets & Business Plans, Weekly, Monthly and Quarterly Reporting, attend Owners Review Meetings
• Drive proactive rate strategy development and implementation to achieve the properties goals
• Lead the fortnightly RevMax meetings detailing hotel revenue strategies and leading the departments to be accountable for their contribution to the revenue

Food & Beverage Manager

Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level in the world renown wine region of Barossa Valley. 

As a Food & Beverage Manager you will assume full responsibility for managing every facet of our food & beverage department encompassing areas such as restaurant, bar, pool bar, room service, banqueting and events. 

In this role you will:

• Oversee all operational aspects of the Food & Beverage Department and develop innovative and insightful strategies for optimising guest experience and revenue performance.
• Leverage your extensive expertise to guide and mentor your team, ensuring they consistently curate memorable moments for our guests
• Collaborate closely with Heads of Departments and have input in creating menus, wine lists and beverage offerings
• Manage all administrative and planning aspects of the department, including scheduling, reporting, package and promotion development, recruitment, personnel management and ordering.  

• Overseeing daily Hotel daily activity to deliver excellent customer service
• Monitoring staff performance and providing coaching and mentoring to develop the team
• Implementing and maintaining hotel policies, procedures and standards
• Analysing hotel performance data and making recommendations to improve efficiency and profitability
• Fostering a positive work culture and promoting teamwork amongst the hotel staff
• Handling guest enquiries and complaints in a professional and timely manner