About the Role!
Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.
Reporting to the Front Office Manager, you will:
- Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff.
- Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
- Assist with the management of the team including training and development, ensuring the team’s success.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
- Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success.
