Assistant Front Office Manager
Reporting to the Resort’s Front Office Manager, the Assistant Front Office Manager is responsible for assisting with the management of the day-to-day operations of Front Office, Reservations, and Night Audit functions, whilst ensuring all brand service standards are maintained in these areas, profitability is maximised, and Guest and Team Member needs are met or exceeded.
WHAT YOU WILL BE DOING:
- Assist the Front Office Manager with the management of both Front Office and Reservations operations.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Ensure the Resort is maintaining a high level of guest service, ensuring guest satisfaction, through pre-stay, during stay and post-stay feedback, and assessment of guest satisfaction surveys
- Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Be an ongoing support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues.
