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This position is responsible for the efficient operation of the food and beverage service function to ensure total customer satisfaction whilst meeting the departmental budget.

Reporting to the Food & Beverage Services Manager, you will be responsible for leading, mentoring and motivating your team, ensuring they deliver professional, efficient and friendly service to our guests. You will be assisting the Food & Beverage operations team with the day-to-day operations in the restaurant and conferencing/events.

Your duties and responsibilities include but are not limited to:

• Supervise Food and Beverage outlet operations
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Comply with Hotel security, fire regulations and all health and safety legislation

About you

• Experience working in the Conference & Events space.
• A commitment to providing exceptional experiences for our guests.
• Ability to develop and motivate your team, your lead by example approach will be infectious.
• Have the ability to work a rotating 7 day roster.

What you will be doing?

• Oversee on-site event operations, ensuring smooth execution, addressing any issues promptly, and maintaining a high level of attendee satisfaction.
• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Assist in leading, mentoring and training the Food & Beverage team.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

We are seeking a skilled and motivated Maintenance Supervisor to join our dynamic team. As the Maintenance Supervisor, you will work closely with the Chief Engineer to oversee the maintenance, repair, and operations of all engineering systems within our hotel. You will play a pivotal role in ensuring the smooth functioning of our facilities to uphold our reputation for excellence.

Key responsibilities of the role include:

• Assist the Chief Engineer in planning, organising, and directing the engineering and maintenance operations of the hotel.
• Coordinate the activities of the engineering team, ensuring efficient utilisation of resources and adherence to safety standards.
• Attend daily hotel operational briefings and liaise closely with the departmental managers to ensure all matters are addressed in an appropriate timeframe.
• Oversee the preventive maintenance programs to minimise downtime and prolong the lifespan of equipment.
• Assist the Chief Engineer with repair and renovation projects, coordinating with external contractors and vendors as necessary.
• Monitor energy consumption and implement initiatives to improve efficiency and reduce costs.
• Train and mentor Maintenance team members to enhance their skills and knowledge in maintenance practices and safety procedures.
• Respond to emergency situations promptly and efficiently, ensuring minimal disruption to hotel operations.

We are currently looking for a dedicated customer-focused Food and Beverage Supervisor to join our team.

Reporting to the Venue Manager & Director of Food & Beverage, the key responsibilities of this role include:

• Being "Guest obsessed" while providing support and presence on the front of house areas to ensure the smooth operation of the restaurant and cafe & warm and efficient service is provided
• Providing leadership, guidance and support to your F&B colleagues, ensuring our F&B service standards are observed providing a consistently high level of service to all guests
• Set up for each service period
• Familiarizing yourself with VIP and regular clients to ensure their requests and needs are met
• Maintain hygienic food service techniques during service and promote a safe workplace by recognizing hazards and promoting general OHS practices
• A ‘hands on’ approach is required as is to work as part of a team to provide seamless service

What we are looking for:

• Previous experience in a Food & Beverage Supervisor or Team Leader role within a restaurant and cafe is required
• Experienced Food and Beverage attendants are encouraged to apply for the next step.
• Passionate for customer service
• Experience in training and motivating employees
• Friendly, outgoing personality and a high standard of personal presentation and self-awareness

If this sounds like the role you have been waiting for apply today!

Reporting to the Venue Manager, you will:

• Be responsible for supporting the Venue Manager in supervising the daily operations and team members of the Brewery Bar + Kitchen.

• Play a key role with major event activations, coaching and supporting team members and ensuring compliance across our beverage, gaming and restaurant areas.

As a Food and Beverage Supervisor at Hop & Huddle, you'll play a key role in leading our team to provide exceptional service to our guests. We are renowned for our extensive beer selection, mouthwatering smoked food, and indulgent milkshakes. If you have a passion for these culinary delights and thrive in a fast-paced, dynamic setting, we want to hear from you!

As a Food & Beverage Attendant you will:

• Leading with exceptional Guest Experience, ensuring our visitors and guests have a memorable and wonderful stay and great dining experience
• Provide leadership for your team and lead by example when offering efficient service across breakfast, lunch and dinner offerings
• Ensure thorough understanding and act as an ambassador for ALL Loyalty programs
• Maintain highest levels of ALLSafe and Food Safety and educate and encourage your team to do the same
• Recruit, train and welcome new F&B team members and encourage them to live the HEARTIST way, making our guests and team members Feel Welcome and Feel Valued
• Ensure a motivated and happy team of successful food & beverage superstars
• Work closely with our Venue Manager on projects to elevate our service and product

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Housekeeper manager in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

• Oversee daily operations of the Food and Beverage department, ensuring exceptional service standards are maintained.
• Train, mentor, and lead a team of F&B staff to deliver high-quality guest experiences.
• Collaborate with kitchen staff to ensure efficient food preparation and presentation.
• Ensure compliance with health and safety regulations and uphold The Sebel's standards of cleanliness and hygiene.

Reporting to the Director of Revenue, the Reservations Supervisor is a key player in supervising and managing the room inventory of Novotel Perth Langley.

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day-to-day operations for the Reservations department.

We are looking for someone who has the ability to lead, supervise and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

To be selected in this role you will have full Australian working rights.  You are detail oriented, organised, a clear communicator, possess an outcome driven approach to performance and results, and a natural ability to build and maintain internal and external client relationships.

We are seeking an energetic and enthusiastic Full Time Font Office Supervisor to join our team and to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable. A great opportunity for an experienced Guest Service Agent ready for their next role in Front Office.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Take the lead and guide the front office’s day-to-day operations with expertise
• Assisting guests at the cafe and making coffees
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

What you’ll be doing:

• Assist in the day-to-day supervision of the housekeeping team
• Assist the Housekeeping Manager in driving the productivity, motivation and development of all Housekeeping team members
• Assist with the induction and training of new Housekeeping team members
• Ensure high cleanliness and productivity standards are met and kept in accordance to company guidelines
• Organise and allocate rooms for the rostered team members on shift
• Ensure appropriate chemical safety and Workplace Health & Safety standards and practices are maintained
• Be aware of labour costs and productivity output according to occupancy levels while also monitoring the room cleanliness standards through daily inspections

• Supervise and support front office team members and assist with accounting issues
• Have a thorough knowledge of the hotel layouts, facilities, daily functions, special events, conventions and groups in the house and due to arrive and the local area
• Control hotel duty keys and floats whilst on duty
• Ensure efficient, friendly and courteous guest service all the time
• Regularly inspect guest areas to make sure everything is in order
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for guest confidentiality

We are looking for energetic, reliable and experienced Housekeeping Supervisors to join our team.  

In this essential role, you will ensure our rooms and public spaces are sparkling clean and comfortable, ready for our guest's enjoyment.

We provide efficient, friendly and professional service in all our interactions to make all our visitors feel welcome and cared for.

Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

Working across our multi-outlet venue, you will be responsible for day to day front of house operations, cash handling, purchasing and stock control. An ability to work across weekend and evening shifts is essential. Other duties and responsibilities include:

• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties; Ensure brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal

Be the first and last impression at the hotel. You are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments. Offering up to 30 hours a week.

You will be responsible for:

• Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assist in conducting training for all Front Office employees.
• Supervise front cashiers and help out with accounting problems.
• Control hotel duty keys and floats whilst on duty.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.
• Implement training programs for all employees, conduct induction and skills training.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.

What you will be doing?

• Assist in leading, mentoring and training the Food & Beverage Operations team.
• Supervise and delegate duties; Ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.

What you will be doing:

• Lead and supervise the day-to-day operations of Club Millesime to ensure service standards are followed with friendly and engaging service
• Greet, check-in, respond to requests and settle accounts for VIP guests, providing exceptional service at every step of the journey
• Deliver established food & beverage service sequences, bringing your personalised flair to each guest encounter
• Maintain product knowledge of all menus and wine lists in order to advise and make recommendations to guests
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Deliver personalised service with passion and professionalism
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalise service

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are seeking highly motivated individuals to fill the role of Food and Beverage Supervisor in various exclusive outlets within our hotel, including the renowned Suzette Restaurant, In-Room Dining, Mini Bar, and the sophisticated Cuvee Lounge Bar. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

What you will be doing:

• Assist in leading and training a team of Food and Beverage Attendants
• Supervise and delegate duties, whilst ensuring brand standards are met
• Liaise with the kitchen to ensure the highest standard of food quality and visual appeal is maintained
• Ensure guest expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests.

You’ll excel in this role if you have:

• Work on mornings and evenings on a rotating roster with fully availability on weekends and Public holidays
• At least 1 year previous experience in a similar leadership role
• A luxury service focused personality is essential
• A real passion for everything Food and Beverage
• Strong interpersonal and problem-solving abilities
• Polished food and beverage service skills including greeting guests, taking orders, cleaning and clearing
• Responsible Service of Alcohol qualification
• A high level of personal presentation aligning with our brand standard
• A team player with the ability to work efficiently. 

Our Stewarding Supervisor is required to:

• Supervise and coordinate activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.

ALL about us:

Novotel Perth Murray Street represents one of Accor’s most exciting and notable brands. Set in the vibrant cultural and business district of Perth CBD, 4½ star Novotel Perth Murray Street is an excellent choice for every imaginable kind of travel in Western Australia.

We have the perfect opportunity for an experienced full time Reservations Supervisor to join our amazing team.

Reporting to the Portfolio Reservations Manager, you'll be armed with smart solutions and a can-do attitude ready to uphold the Novotel brand standards, meet targets and exceed guest needs.

ALL about you:

• Experience with OPERA property management system or similar 
• Relevant experience in a similar supervisory role
• Experience with Groups is advantageous
• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask 
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

• Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
• Maintain fluency with the Accor Live Limitless Loyalty Program
• Oversee accuracy of room blocks, reservations, and rate codes
• Process all reservation requests, changes, and cancellations with different channels
• Identify guest reservation needs and determine appropriate room type
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests  
• Follow sales techniques to maximize revenue  
• Respond to any challenges found for accommodating rooming requests  
• Set-up proper billing accounts according to Finance policies  
• Troubleshoot and resolve guest issues or escalate/refer to appropriate department 

ALL about Accor:

At Accor, we live and breathe our company values. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. As the world's largest and fastest-growing hotel group, we’re reimagining hospitality through a network of more than 5,300 properties in over 110 countries. When you join the team, you’ll become part of that network too. We’re proud to take care of the people who take care of our guests and provide an environment that supports learning, provides worldwide benefits and has fun! 

This is your opportunity to make your mark in the Hospitality game with huge opportunities to further grow your career!

We want a collaborative + caring + quirky Food and Beverage Supervisor to join our diverse team on a full-time basis. We see this person as being an experienced food and beverage professional; able to assist with day to day operations; willing to coach the team to ensure the delivery of best value quality service; and contribute to a collaborative and caring working environment. 

In addition, we need someone with:

• The flexibility to work a variety of hours, including nights, weekends and holidays (but if you can't work all the above, please still apply)
• Previous experience in a supervisory or management role
• A commitment to being both team + guest obsessed. 

• Lead and mentor a team of dedicated Concierge staff, fostering a culture of professionalism, teamwork, and exceptional guest service.
• Oversee the daily operations of the Concierge desk, ensuring seamless coordination and delivery of services, including guest check-in/check-out, luggage handling, transportation arrangements, and more.
• Provide personalized recommendations and assistance to guests, reflecting an in-depth knowledge of local attractions, dining options, entertainment venues, and cultural experiences.
• Collaborate with other hotel departments to ensure a synchronized guest experience, from pre-arrival to departure.
• Maintain an organized and efficient workspace, manage guest requests promptly, and address any concerns with the utmost care and attention.
• Develop and implement training programs for Concierge staff to enhance their skills, product knowledge, and service excellence.
• Assist in managing guest feedback and reviews, utilizing insights to continually enhance the guest experience.

What you will be doing:

• This position is responsible for all maintenance issues within the Hotel to deliver an excellent guest experience while performing daily checks, repairing equipment, and coordinating projects.
• Assist the Maintenance Manager with projects including repairs and replacement of plant and equipment including refrigeration, plumbing, water treatment, electrical and life safety systems.
• Manage contractor work requests, inductions and follow up on all work assigned.
• Assignment of daily tasks to engineering staff, to meet workload and business needs
• Implement systems to manage risk and environmental impact effectively.
• Train and develop members of the Engineering team.
• Prioritize job requests, assign tasks to team and follow up on completed jobs as required.
• Ensuring overall adherence to fire safety policies of Hot Works permits, Tag Out system, Material Safety Data Program, Confined Space program, CFC control program, Work Permit program.

What you will be doing:

• Assisting the Executive Chef in overseeing the operations undertaken by the kitchen stewards to deliver an organised, clean and efficient kitchen which is maintained at all times.
• Performing and overseeing the stewarding program to execute cleaning duties within the kitchen, fridges, food preparation and BOH areas.
• Overseeing the stewarding team in washing procedures and proper food handling procedures.