- Supervise and support front office team members and assist with accounting issues
- Have a thorough knowledge of the hotel layouts, facilities, daily functions, special events, conventions and groups in the house and due to arrive and the local area
- Control hotel duty keys and floats whilst on duty
- Ensure efficient, friendly and courteous guest service all the time
- Regularly inspect guest areas to make sure everything is in order
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for guest confidentiality
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